Duplicate last name on my learn profile

Update the legal name on the Microsoft Learn profile and, since an exam is already scheduled and a support ticket has been raised, wait for Credentials Support to complete the correction.

Steps to follow and confirm:

1. Verify and correct the Legal Name in Learn
   1. Sign in to the Learn profile that was used to schedule the exam.
   2. Go to profile Settings → Legal name: https://learn.microsoft.com/users/me/settings.
   3. Update the legal name so it exactly matches the government ID (remove the duplicated last name).
   4. Save the changes.
2. Use Credentials Support when an exam is already booked
   • When there is an existing booking, the system may show a message and link to contact Certification/Credentials Support when changing the legal name.
   • Since a support ticket is already submitted, ensure it includes:
     • Learn Username (from Learn Settings).
     • Exam ID, date, and time.
     • Description that the last name appears duplicated on the Pearson VUE/payment confirmation and must match the ID.
3. If needed, submit/verify a Credentials Support case
   • If no case number was received, submit a new request via Credentials Support: https://aka.ms/Credentials-Support.
   • In the form:
     1. Product family: Learning.
     2. Product or Service: Microsoft Credentials.
     3. Select the closest category (e.g., profile or exam registration issue).
     4. Type of Support: Professional No Charge.
     5. Provide location, time zone, and choose Email.
     6. Clearly describe that the legal name must be corrected before the exam date and attach a screenshot of the confirmation showing the duplicate last name.

Credentials Support works via email during business hours and will update or advise on the name so it matches the ID for exam-day verification.

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References:

• Frequently asked questions (profile)
• Register and schedule an exam
• Credentials support
• FAQ: Learning Partner course scheduling on Learn
• Candidate name shows as first name + last name - Microsoft Q&A
• Request to Remove Last Name from Pearson VUE Legal Name - Microsoft Q&A
• I want to change my legal name to [Moderator note: personal info removed], Currently it is Set as [Moderator note: personal info removed] - Microsoft Q&A
• Editing the name after scheduling - Microsoft Q&A
• Legal Name - Microsoft Q&A

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