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• Requires: Python >=3.10

Zendesk MCP Server

A Model Context Protocol (MCP) server for Zendesk integration. This server provides tools for interacting with Zendesk, including ticket management, user operations, and search functionality.

Features

• Ticket Management: Create, read, update, and comment on support tickets
• User Management: View user information and details
• Search: Advanced ticket search with flexible query options
• Resources: Access Zendesk tickets, users, groups, and ticket fields
• Prompts: Templates for creating tickets, crafting responses, and analyzing data

Installation

pipinstallmcp-zendesk

Configuration

Set the following environment variables:

exportZENDESK_BASE_URL="https://your-subdomain.zendesk.com"
exportZENDESK_EMAIL="your_email@example.com"
exportZENDESK_API_TOKEN="your_api_token"

To get an API token, visit Admin > Channels > API in your Zendesk Support admin interface.

Usage

Starting the server directly

mcp-zendesk

Using with Claude Desktop

Add the following to your claude_desktop_config.json file:

"mcp-zendesk":{
"command":"uvx",
"args":[
"mcp-zendesk"
],
"env":{
"ZENDESK_BASE_URL":"https://your-subdomain.zendesk.com",
"ZENDESK_EMAIL":"your_email@example.com",
"ZENDESK_API_TOKEN":"your_api_token"
}
}

Replace the environment variables with your actual Zendesk credentials.

Available Tools

• get_ticket: Get details of a specific Zendesk ticket
• create_ticket: Create a new ticket with subject, description, priority, and tags
• update_ticket: Update status, priority, or add comments to existing tickets
• search_tickets: Search tickets with custom queries and sorting options
• get_user: Get details of a specific Zendesk user
• add_ticket_comment: Add public or private comments to tickets

Available Resources

• zendesk://tickets: List of all recent Zendesk tickets
• zendesk://users: List of all Zendesk users
• zendesk://ticket-fields: List of all ticket fields (default and custom)
• zendesk://groups: List of support groups in the Zendesk account

Available Prompts

• create_ticket: Template for creating a new ticket with appropriate details
• ticket_response: Template for drafting professional responses to tickets
• ticket_analysis: Template for analyzing ticket data and trends

Example Queries

Once connected to Claude, you can ask questions like:

• "Show me all open tickets with high priority"
• "Create a new ticket for a customer who can't log into their account"
• "Find all tickets submitted by user@example.com"
• "What's the status of ticket #12345?"
• "Add a reply to ticket #12345 explaining how to reset a password"

Version

0.0.1

Verified details

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Maintainers

👁 Avatar for curious-pm from gravatar.com
curious-pm

Unverified details

These details have not been verified by PyPI

Project links

• Bug Tracker
• Homepage

• Download URL: mcp_zendesk-0.0.2.tar.gz
• Upload date: Apr 27, 2025
• Size: 6.1 kB
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• Uploaded using Trusted Publishing? No
• Uploaded via: uv/0.6.13

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• Upload date: Apr 27, 2025
• Size: 6.7 kB
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• Uploaded via: uv/0.6.13

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