Remove unwanted ads, pop-ups & malware

You might have unwanted software or malware installed on your computer if you experience:

Tips:

Turn pop-ups on or off

If you're on a page with a pop-up or dialog that won't go away, try these steps:

Learn what to look for when you have malware on your computer and how to stay safe online.

For this same video with audio descriptions, go to Three tips for spotting malware.

Beware of sites that may cause you to download unwanted software. For example, if you win a contest or get copyrighted content at no charge.
Beware of encrypted archives, like .zip files with a password required, that may bypass antivirus detection scans.
Beware of warnings about viruses or infected devices, especially if you haven’t recently used a virus scanner.
Avoid insecure connections when you visit sites and don’t download files from sites that don’t start with HTTPS. Learn how to check if a site's connection is secure.
Pay attention to Safe Browsing download warnings. To avoid antivirus detections, malicious actors may ask you to turn off or ignore warnings.
If a popup about a program update or download seems suspicious, don't click on it. Instead, go to the program's official website to download it.

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