Troubleshoot Google Fi's international service

To check if your international data is suspended, check your Google Fi app homepage. For activation, extent of use, suspension exit, and exceptions, review Google Fi’s international roaming policy.

Exception for US military and State Department employees: If you’re a member of the US military or a State Department employee stationed abroad, you can use Google Fi service internationally after you verify your status.

Learn how to verify your government employment status.

Once you’re verified, your international service activates. You may need to restart your phone. Learn more about Google Fi supported countries and territories.

If you're outside of the supported destinations:

• You can't use your phone for cellular calls, text, or data.

• You can make calls over Wi-Fi when the connection is strong enough. Wi-Fi call rates are the same as calls made from the US.

Call other countries or regions from the US

To call an international number from the US:

• Canada and US Virgin Islands: Dial 1 (area code) (local number).
• To all other countries or regions: Touch and hold 0 until you find 👁 Image
  on the display, then dial (country or region code) (area code) (local number). For example, to call the UK, dial + 44 (area code) (local number).

Make calls while outside the US

To call international numbers or the US while outside the US:

• To call a number in the country or region you’re visiting: Dial (area code) (local number).
• To call another country or region: Touch and hold 0 until you find 👁 Image
  on the display, then dial (country or region code) (area code) (local number). For example, to call the UK from Japan, dial + 44 (area code) (local number).
  • If this number format doesn’t work, use the exit code of the country or region you visit. Dial (exit code) (destination country or region code) (area code) (local number).

To learn more about rates for international calls, go to About Google Fi international rates.

For Pixel:

1. On your phone, open the Settings app 👁 Settings
   .
2. Tap Network & Internet 👁 and then
   SIMs.
3. Turn on Mobile data.

For Android:

1. On your phone, open the Settings app 👁 Settings
   .
2. Tap Network & Internet 👁 and then
   Internet.
3. Next to your carrier, tap Settings.
4. Turn on Mobile data.

1. On your phone, open the Settings app 👁 Settings
   .
2. To check what roaming settings are visible, search within settings.
3. Make sure data roaming is on.

Tips:

• To check data roaming, you might have to tap Network & Internet 👁 and then
  SIMs.
• If you can’t find data roaming, skip this step.

1. On your phone, open the Google Fi website or app 👁 Image
   .
2. In the “Home” tab, select Manage plan.
3. Under “International features,” turn on Service outside the US and Calls to non-US numbers.

A restart can help resolve connection issues. To restart your phone:

1. Press and hold the Power button until the menu pops up.
2. To turn off your phone, tap Power off.
3. Press and hold the Power button until your device starts.

Important: After you leave the area, turn on Automatically select a network.

Try this step only if automatic network selection is on and your data issue continues:

1. Dial: *#*#FIROAM#*#* or *#*#347626#*#*.
2. Turn off Automatically select a network.

Or

1. On your phone, open the Settings app 👁 Settings
   .
2. Tap Network & Internet 👁 and then
   Google Fi under SIMs.
3. Turn off Automatically select a network.

For Samsung:

1. On your phone, open the Settings app 👁 Settings
   .
2. Tap Connections 👁 and then
   Mobile Networks 👁 and then
   Network Operators.
3. Turn off Automatically select a network.

Wait up to 2 minutes for available networks to appear. Try each one until you connect. Once you're connected, you don’t need to manually select another network in the country.

Tip: If a network says “Forbidden,” try to connect anyway. If it works, the label is removed.

Important: This action can fix persistent connection issues, but deletes your saved Wi-Fi networks and passwords, cellular settings, and VPN configurations.

To reset your network settings:

1. On your Android device, open the Settings app.
2. Tap System or General Management 👁 and then
   Reset network settings.

If you still can’t connect, especially after you switch devices or reinstall the app, try to fully reset your Google Fi app and eSIM.

1. On your Android device, open the Settings app.
2. To clear data and cache, tap Google Fi 👁 and then
   Storage & cache 👁 and then
   Clear storage.
3. In your network or cellular settings, remove any current Google Fi eSIM profiles.
4. Uninstall the Google Fi app.
5. Restart your device.
6. To reactivate your service, reinstall the Google Fi app.
   • You need a Wi-Fi connection for this.
7. Follow the on-screen instructions.
8. Reset your phone's network settings.

If your service still doesn’t work after you try all the steps above, contact Google Fi support.