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URL: https://support.google.com/fi/answer/9040000?co=GENIE.Platform%3DiOS

⇱ Protect your online activity - iPhone & iPad - Google Fi Wireless Help


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Protect your online activity

VPN by Google increases your protection from third-party monitoring. It is available on all phones with Google Fi service. VPN by Google increases your data usage. With VPN by Google, you can:
  • Stream, browse, and download on an automatically encrypted, private connection.
  • Shield against hackers on unsecure networks like public Wi-Fi.
  • Prevent websites from using your IP address to find your location.

You can only use VPN by Google in these countries and regions:

  • Australia
  • Austria
  • Belgium
  • Canada
  • Czechia
  • Denmark
  • Faroe Islands
  • Finland
  • France
  • Germany
  • Greece
  • Iceland
  • Ireland
  • Italy
  • Japan
  • Mexico
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Singapore
  • South Korea
  • Spain
  • Sweden
  • Switzerland
  • Taiwan
  • The United Kingdom
  • The United States
  • The United States Minor Outlying Islands
  • Virgin Islands

If VPN by Google isn't available in your location, you get a notification in the Privacy & security section of the Google Fi app.

iPhone & iPad devices

You can use VPN by Google only on an iPhone or iPad running iOS 13 or higher.

For more information, learn how to check for iPhone or iPad updates.

How to turn VPN on or off

  1. Open the Google Fi app 👁 Image
    .
  2. Scroll to "Phone settings."
  3. Tap Privacy & security.
  4. Turn on or off Protect your online activity.
  5. In the pop-up, tap Got it 👁 and then
    Allow.
  6. Enter your device passcode or fingerprint.
  7. When the status bar shows the VPN icon 👁 Image
    , the VPN is connected.

If VPN still is not on:

  1. Check internet speed and connection.
  2. Restart your device.

VPN may not be available if:

  • Your Wi-Fi or current network blocks VPNs. To fix this problem, connect to a different network.
  • Servers may experience issues. After the server problem is fixed, the VPN restarts automatically.

Fix app issues with VPN

If your device cannot perform these functions while the VPN by Google is on, try to restart the VPN:

  • Send calls, texts, or emails
  • Access Wi-Fi
  • Run apps correctly

To restart the VPN:

  1. Turn off the VPN.
  2. Repeat steps to turn on the VPN.
  3. Check if the issue is fixed.
  4. If the issue persists, contact Google Fi support.

Tip: With or without a VPN, an app can track what you do on that app. Make sure you trust an app before you download it.

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