Manage Family Quests
Family Quests are a fun way for kids, siblings, and parents to work together to achieve movement goals. By completing challenges, families can unlock new Fitbit Ace content and rewards, such as new items in Bit valley and games in the Fitbit Arcade. This encourages the whole family to get moving.
Family members must opt in to participate in Family Quests. New Quests are released monthly.
Enable Family Quests
You can choose to enable Family Quests through the Fitbit Ace LTE app or the Fitbit Ace LTE watch.
Your Fitbit Ace LTE software and Fitbit Ace app must be updated to their latest versions.
- Open the Fitbit Ace LTE app 👁 Image
. - On the Home screen, tap Quest 👁 Image
👁 and then
Get started. - Select Join Family Quests.
For iOS users, you’ll need to grant Fitbit Ace LTE access to “Motion & Fitness.”
- Settings 👁 and then
Apps 👁 and then
Fitbit Ace 👁 and then
turn on Motion & Fitness
For Android users, you’ll need to grant Fitbit Ace LTE access to “Physical activity”
- Settings 👁 and then
Apps 👁 and then
Fitbit Ace 👁 and then
Permissions 👁 and then
Physical Activity 👁 and then
Tap Allow
- On your Fitbit Ace LTE home screen, swipe one screen left to access Daily Quests.
- Scroll down to the Family Quest and tap Get started.
If the option does not appear on your screen, check back later for upcoming quests. Family Quests are monthly events, but they may not always last the entire month.
Participate in Family Quests
A new Family Quest is released each month. As a Family Group, complete the monthly activity target to unlock items and rewards along the way for your child’s Fitbit Ace LTE. If there are siblings in the family with Fitbit Ace LTE and they complete the Quest together, both of them will receive items and rewards.
Tracking activity in Family Quest
Family Quests set activity targets, like target step counts. Activity tracked through the Ace app on your phone or Fitbit Ace LTE will be counted towards the target. To sync activity from other health apps on your phone or trackers, refer to the section "Add a step tracker to Family Quest." If you don’t complete the activity target, you’ll be able to start a new quest at the beginning of each month.
If you go offline during a quest, your activity may not update immediately on your Fitbit Ace LTE. However, your device will continue tracking your activity. Your activity will be updated when you reconnect to the internet, or if you reload or reset your device.
To view your Family progress, tap on Family Quest. You’ll see the overall activity target and each member’s contribution.
Android
Before you can use it in Family Quests, you need to link your fitness tracker to Health Connect. Instructions are available for Fitbit or other apps.
Once this is done, connect your tracker to Family Quests:
- Open the Fitbit Ace LTE app.
- Tap Quest 👁 and then
More 👁 Image
Link a fitness tracker. - Set up Health Connect.
- Follow the on-screen instructions.
- Tap Get started 👁 and then
Allow.
To disconnect your tracker from Family Quest:
- Open the Fitbit Ace LTE app.
- Tap Family Quest 👁 and then
More 👁 Image
. - Tap Disconnect Health Connect 👁 and then
Settings. - Follow the onscreen instructions to manage permissions and app access.
iOS
To connect your tracker to Family Quest:
- Open the Fitbit Ace LTE app.
- Tap Quest 👁 and then
More 👁 Image
Link a fitness tracker. - Set up Apple Health.
- Turn on Steps then tap Allow.
To disconnect your tracker from Family Quest:
- Open the Fitbit Ace LTE app.
- Tap Family Quest 👁 and then
More 👁 Image
. - Tap Disconnect Apple Health 👁 and then
Settings.
Missing step tracker data
Check that either Health Connect or Apple Health has recorded steps in the past 24 hours. If the step count is zero, the error message “Your steps might not be counting” will appear in the Fitbit Ace app. You can dismiss this message if it is expected.
- Open Health Connect or Apple Health.
- Go to the "Data and access" section.
- Confirm that a step data source is connected and has logged data within the last 24 hours.
Missing Health Connect or Apple Health background read permission
If you see this banner and the body text mentions missing background read permission, tap Grant permission and follow the on-screen instructions.
- Grant permission to Fitbit Ace:
- Android versions:
- 13 and lower:
- Go to Settings.
- Tap Apps 👁 and then
Health Connect 👁 and then
Open. - Tap App permissions 👁 and then
Fitbit Ace 👁 and then
Additional access.
- 14 and 15:
- Go to Settings 👁 and then
Apps 👁 and then
Fitbit Ace. - Tap Permissions 👁 and then
Health Connect 👁 and then
Additional access.
- Go to Settings 👁 and then
- 16:
- Go to Settings 👁 and then
Apps 👁 and then
Fitbit Ace. - Tap Permissions 👁 and then
Health, fitness and wellness 👁 and then
Additional access.
- Go to Settings 👁 and then
- 13 and lower:
- Android versions:
Missing physical activity permission
If you see this banner, tap Open Settings and follow the on-screen instructions to grant the Fitbit Ace app the necessary "Physical activity" permission.