Get help with your shopping in Gemini Apps
You can use Gemini Apps as your personal AI-powered shopping assistant. Gemini uses information from Google’s Shopping Graph to help you find products, compare options, and make purchase decisions.
What you need
To get help with your shopping in Gemini Apps, you need to:
- Be 18 or over.
- Be signed in with a personal Google Account. This feature isn’t available if you sign in to a work, school, or supervised Google Account. Learn how to sign in to Gemini Apps.
- Have Keep Activity on.
Important: For now, shopping with Gemini Apps:
- Is only available in the Gemini mobile app, the Gemini web app at gemini.google.com, and Gemini in Chrome.
- Works with eligible merchants with some product restrictions, including those that require ID verification like alcohol or tobacco, and digital goods products that require customization or special delivery requirements.
For now, shopping with Gemini Apps is only available in following countries:
- Australia
- Brazil
- Canada
- India
- Japan
- Indonesia
- Mexico
- US
For now, shopping with Gemini Apps is only available in following languages:
- French
- English
- Hindi
- Japanese
- Portuguese
- Spanish
Find & compare products
You can ask Gemini Apps to help you find what you’re looking for.
- On your computer, go to gemini.google.com.
- Ask Gemini about a product you’re shopping for.
Tip: In Gemini’s response, you can click a product card for more details, like descriptions, reviews, buying options.
- On your computer, open Chrome.
- At the top of your browser, click Ask Gemini 👁 Image
. - In Gemini in Chrome, ask about a product you’re shopping for.
Tip: In Gemini’s response, you can click a product card for more details, like descriptions, reviews, buying options, and more. This opens a new tab.
Examples
To begin your shopping journey with Gemini, use natural language prompts such as:
- Find me a new laptop for college under $800.
- Compare the [Product A] headphones with the [Product B] headphones.
- I want to find a new carry-on suitcase. Help me compare options by weight, material and price.
How Gemini Apps help you discover or compare products
When you ask Gemini Apps about products, you can get:
- Visually-rich results: Gemini Apps can show you products with clear images and key information.
- Grouping by theme: Gemini Apps can organize products into groups to make it easier to explore related items.
- Product comparisons: Gemini Apps can compare multiple products based on the aspects you select to help you make an informed decision.
- Product links: Gemini Apps can give direct links to products.
- Personalized shopping experiences: Gemini Apps can provide relevant and personalized product recommendations using Personal Intelligence. Learn more about eligibility.
Make purchases from eligible merchants & manage your orders from the Gemini web app
Important: To make purchases in Gemini with Google Pay, you must have an address and valid payment method saved to your Google Account. Learn how to manage your addresses and payment methods.
Buy a product from your Gemini chat
You can buy products from select merchants from your Gemini chat.
- Go to gemini.google.com.
- Ask Gemini about a product you’re shopping for.
- In Gemini’s response, select the product you want to buy.
- There’s a “Buy” button on product listings that are eligible for purchase within the Gemini web app.
- Select Buy. This opens the checkout process.
- Review your order details.
- Your payment method and shipping address is prefilled from Google Pay.
- Select Pay with GPay.
- Your payment information is encrypted and kept private as Gemini makes the purchase for you.
- Any post-purchase follow ups, such as order confirmation emails, will come directly from the merchant.
Find & manage orders you made with Gemini
- Go to google.com.
- At the top, select your Profile picture or Initial 👁 and then
My orders. - Select an order to check its details, including:
- Order status (e.g., Processing, Shipped, Delivered)
- Merchant information
- Order total and payment method used
- Order ID
- And more
Important: This only removes the order from "My orders". It doesn’t cancel, refund or stop shipping for your order.
- Go to My orders.
- On the right side of your order, select More 👁 Image
👁 and then
Delete from this list 👁 Image
. - Select Delete to confirm your action in the pop-up.
Need support with a purchase? To cancel an order, process a return, or address specific issues with an item, contact the merchant who you made the purchase from directly.
Fix problems with your orders
If there is a problem with an order, you may get one of these error messages:
If you find your order, it was successful and you don’t need to do anything.
If you don’t find your order, check your email for a confirmation from the merchant. This may take some time to appear. If you don’t get a confirmation email from the merchant, your order wasn’t placed. You can visit the merchant’s website directly to place your order.
- Go to gemini.google.com.
- On the top left, open the sidebar.
- Select Library 👁 Image
👁 and then
My orders.
If you find your order, it was successful and you don’t need to do anything.
If you don’t find your order, check your email for a confirmation from the merchant. This may take some time to appear. If you don’t get a confirmation email from the merchant, your order wasn’t placed. You can visit the merchant’s website directly to place your order.
You can get this error message for a few reasons.
- The merchant may not have the item in stock.
- You may be missing required info to complete the order. Add the info or try the order again.
- Your payment method may be declined. You’ll need to try a different payment method.