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URL: https://support.google.com/googlehealth/answer/14237125

⇱ How do I set up and troubleshoot apps on my Fitbit device? - Google Health Help Center


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How do I set up and troubleshoot apps on my Fitbit device?

Note that the apps available vary based on your device.

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See upcoming calendar events with the Agenda app πŸ‘ Image
.

To set up the Agenda app:

  1. From the Today tab πŸ‘ Image
     in the Fitbit app, tap the devices icon πŸ‘ Image
    πŸ‘ Image
     your deviceπŸ‘ Image
    GalleryπŸ‘ Image
    Agenda.
  2. Tap Settings. You’ll see all calendars linked to the default calendar app on your phone.
  3. Adjust the settings to choose which calendars to show on your device, the color for events linked to each calendar, and whether you want to see blocks of free time.

To view events in the Agenda app:

  1. Open the Agenda app πŸ‘ Image
     on your device. You’ll see the events scheduled for today and tomorrow. Swipe up and down to scroll through the events.
  2. Tap any event to see details.

Note that the Agenda app shows up to 40 total events over 2 days.

You must allow the Agenda app to access your calendar and run in the background. For more information about adjusting an app’s permissions, see How do I install and manage apps on my Fitbit device?

If your events don't appear, check the following settings:

Use the Alexa app πŸ‘ Image
 on Sense, Sense 2, Versa 2, Versa 3, and Versa 4 to check the weather, set timers and alarms, start a workout in the Exercise app πŸ‘ Image
, control your smart home devices, and more. For more information, see How do I use a voice assistant on my Fitbit smartwatch?

Switch between 5 saved clock faces with the Clocks app πŸ‘ Image
. For more information, see How do I change the clock face on my Fitbit device?
For help with the ECG app πŸ‘ Image
, see What is the Fitbit ECG app?

When you can’t find your phone, use the Find Phone app πŸ‘ Image
 to locate it.

Requirements:

  • Your Fitbit device must be connected (β€œpaired”) to the phone you want to locate.
  • Your phone must have Bluetooth turned on and be within 30 feet (10m) of your Fitbit device.
  • The Fitbit app must be running in the background on your phone.
  • Your phone must be turned on.

To find your phone:

  • Open the Find Phone app on your Fitbit device.
    • Sense and Versa 3β€”swipe left on the clock face.
    • Sense 2 and Versa 4β€”while on the clock face, press the button.
    • Charge 5, Inspire 3, and Luxeβ€”swipe down on the clock face.
  • Tap Find Phone. Your phone rings loudly.
  • When you locate your phone, tap Cancel to end the ringtone.
Use the Assistant app πŸ‘ Image
 on Sense and Versa 3 to check the weather, set timers and alarms, control your smart home devices, and more. For more information, see How do I use a voice assistant on my Fitbit smartwatch?
Get turn-by-turn directions on your wrist with the Google Maps app πŸ‘ Image
 on Charge 6, Sense 2 and Versa 4. For more information, see How do I use Google Maps on my Fitbit device?

To set up the News app:

  1. From the Today tab πŸ‘ Image
     in the Fitbit app, tap the devices icon πŸ‘ Image
    πŸ‘ Image
     your device πŸ‘ Image
     GalleryπŸ‘ Image
     News.
  2. Tap Settings.
  3. To adjust the news providers whose content you want included in your list of articles, in the Providers section, tap Edit provider list.
  4. Open the News app πŸ‘ Image
     on your watch. Up to 10 recent news articles are shown from the providers you selected. Note the following requirements:
    • Your phone must be nearby with Bluetooth turned on.
    • Your phone must have access to the internet.
    • The Fitbit app must be running on your phone in the foreground or background.
  5. To adjust the article categories shown, tap Filter at the bottom of the list of articles.
  6. Tap Done to save your filters and return to the list of articles.

To bookmark and read an article:

  1. Open the News app πŸ‘ Image
     on your watch.
  2. Tap an article headline. A short description of the article is shown.
  3. To bookmark the article to read later, tap the Bookmark button. You can bookmark up to 20 articles.
  4. To read the article, open the Fitbit app on your phone and from the Today tab πŸ‘ Image
    , tap the devices icon πŸ‘ Image
    πŸ‘ Image
     your deviceπŸ‘ Image
    GalleryπŸ‘ Image
     News.
  5. Tap Settings.
  6. In the Saved Articles section, tap the article you want to read.
  7. To delete a bookmarked article, in the Saved Articles section, tap EditπŸ‘ Image
     the x icon.

To control your lights with your Philips Hue system and Fitbit watch, your Philips Hue system must be connected to the same Wi-Fi network as your phone, and your watch must be within Bluetooth range of your phone.

Note for Android users: Due to recent Android security changes, your local network must be using one of the following IP address ranges: 192.168.0.0/24 or 192.168.1.0/24.

To set up the Philips Hue app:

  1. Open the Philips Hue app πŸ‘ Image
     on your watch.
  2. The app starts searching for your Hue bridge. When prompted on your watch, press the pairing button on your bridge to complete the pairing process.

To adjust your lights from your watch:

  1. Open the Philips Hue app πŸ‘ Image
     on your watch.
  2. From the Rooms screen, tap on or off to adjust all the lights in each room. Up to 10 rooms are listed. If you have more than 10 rooms, use the Philips Hue app on your phone to adjust additional rooms.
  3. Tap the πŸ‘ Image
     icon next to a room to see the lights in that room.
    • Tap the checkbox next to each light to turn it on or off.
    • Swipe left to view the Scenes screen. Tap a scene name to set it.

To add new devices, rename lights, customize scenes, or organize the lights in each room, use the Philips Hue app on your phone.

The Starbucks app is only available in the United Kingdom, United States and Canada. To load your Starbucks card into the app:

  1. From the Today tab πŸ‘ Image
     in the Fitbit app, tap the devices icon πŸ‘ Image
    πŸ‘ Image
     your deviceπŸ‘ Image
     GalleryπŸ‘ Image
     Starbucks Card.
  2. Tap Settings.
  3. Add your Starbucks gift card or Starbucks Rewards program number.
  4. To make a purchase, open the Starbucks app on your watch and hold the watch face near the reader.

To remove your Starbucks card from the app:

  1. From the Today tab πŸ‘ Image
     in the Fitbit app, tap the devices icon πŸ‘ Image
    πŸ‘ Image
     your device πŸ‘ Image
     GalleryπŸ‘ Image
     Starbucks Card.
  2. Tap Settings.
  3. Tap your card number.
  4. Tap the X.
  5. After your number turns gray, tap Save.

Visit starbucks.com or use the Starbucks mobile app to register your card, check your card balance, view rewards, or reload your card.

The​​​​​​ Strava app is no longer available in the Fitbit Gallery. Use the Strava app on your phone to track your workouts. For more information on connecting your Fitbit account with Strava, see How do I connect Fitbit with another app?

To set up the Uber app:

  1. If you don’t have an Uber account, download the Uber app on your phone and follow the on-screen instructions to create an account.
  2. From the Today tab πŸ‘ Image
     in the Fitbit app, tap the devices icon πŸ‘ Image
    πŸ‘ Image
     your deviceπŸ‘ Image
     GalleryπŸ‘ Image
     Uber.
  3. Tap Settings.
  4. Tap Login to be redirected to the Uber login page.
  5. Sign in to your account and follow the on-screen instructions to log in to your account and authorize the connection.
  6. Use the Uber app on your phone to set any preset locations, such as your home or work address. For instructions, see Uber’s help article.

To request a ride:

  1. Open the Uber app πŸ‘ Image
     on your watch.
  2. Your watch uses your preset home and work addresses as your default pickup and destination locations. If needed, tap the swap icon πŸ‘ Image
     to swap the pickup and destination addresses. To change your pickup location, tap it and select a different address. You can select your current location, detected using your phone’s GPS signal, or a recently used address.
  3. After selecting the correct pickup and destination locations, tap Confirm.
  4. The cost of the trip, estimated time of pickup, and estimated time of arrival are shown. Swipe left or right to select a service. Tap Request to request the ride.
  5. When a driver confirms the ride, the driver’s information appears. Swipe up to see the estimated time until pickup and cancel the ride if needed.
  6. To change your destination address or rate your driver, use the Uber app on your phone.

To set up the Weather app:

  1. From the Today tab πŸ‘ Image
     in the Fitbit app, tap the devices icon πŸ‘ Image
    πŸ‘ Image
     your deviceπŸ‘ Image
     GalleryπŸ‘ Image
     Weather.
  2. Tap Settings.
  3. By default, the Weather app shows your current location, which can't be deleted. Add up to 2 additional locations you want to see in the Weather app.
  4. Sync your device with the Fitbit app. It can take a few minutes to see the updated list of locations on your device.

If the weather doesn't update, check the following settings:

  • Location services must be turned on for the Fitbit app. For instructions, see How do I use GPS on my Fitbit device?
  • The Fitbit app must remain running in the background on your phone.

If you change locations, sync your device to see your new location in the Weather app.

To change the units used for the temperature in the Weather app:

  1. From the Today tab πŸ‘ Image
    in the Fitbit app, tap the devices icon πŸ‘ Image
     πŸ‘ Image
     your deviceπŸ‘ Image
     GalleryπŸ‘ Image
     Weather.
  2. Tap Settings.
  3. In the Temperature Unit section, tap Units and choose the unit you want to use.
Use YouTube Music controls on Charge 6 to control YouTube Music on your phone. Navigate between playlists, skip or replay songs, and adjust the volume from your tracker. For more information, see How do I control music with my Fitbit device?
  1. For apps to access the internet, your phone must be nearby with the Fitbit app running in the background and Bluetooth turned on. Many apps require internet access.
  2. Check if the app has a pending update. For instructions, see How do I install and manage apps on my Fitbit device?
  3. Turning off app permissions can cause the app to stop functioning. Check that all permissions are turned on:
    1. From the Today tab πŸ‘ Image
       in the Fitbit app, tap the devices icon πŸ‘ Image
      πŸ‘ Image
       your deviceπŸ‘ Image
       Gallery.
    2. Tap an app to open it.
    3. Tap Permissions.
    4. If any permissions are turned off, turn them on. Note that some permissions can cause your phone to use more data.
    5. Tap Save.
    6. If you see a caution icon πŸ‘ Image
       next to the app in the My Apps tab, check the following permissions on your phone:
  4. Fitbit Sense, Fitbit Versa, Fitbit Versa 2, and Fitbit Versa 3 must be connected to Wi-Fi for some larger apps and clock faces to install or update. For more information, see How do I connect my Fitbit watch to Wi-Fi?
  5. For additional troubleshooting instructions, contact the app developer.
    πŸ‘ Image

    For Fitbit- or Google-developed apps, contact Customer Support.

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