Troubleshoot if your device doesn't ring
In this article:
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Requirements |
Troubleshooting steps |
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Make sure you have the Meet app and Gmail app installed and that they're updated. |
People can initiate Meet calls from the Meet app, Gmail app, and Chat app. To ensure you don’t miss incoming calls:
Tip: Check that your apps are up to date. When you open Meet for the first time, make sure you complete the registration steps:
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Check that Meet and Gmail have notification permissions turned on |
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Check your device settings |
Check that your device is on with Internet access, but these settings are off:
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Check that you have a phone number associated with Meet |
Tip: It may take up to 24 hours to sync a newly added phone number. If you did it in the last 24 hours, wait and come back. |
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Check that your device has a legacy calling account with the correct email and phone number |
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Ensure your phone number is reachable |
Important:
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Check your settings for who can contact you |
In the Meet app:
In the Gmail app:
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| Check that the user that you want to receive calls from isn't on your blocked users list. |
On iOS:
Important: If the person who calls you has their Google Account disabled, their incoming call is blocked as perceived spam. The person trying to reach you can learn more about disabled accounts and how to restore them. |
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Child account settings |
Child accounts can only receive calls from contacts who have their email. Learn more about Child Accounts. |
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Check Admin settings for Business and EDU users |
By default, users can only receive Meet calls from contacts and other users in their organization. To let others receive 1:1 video calls from outside your domain, admins use admin control. Your admin also controls Legacy calling functionality through the Legacy Services Switch. |
The new Meet calling experience is still rolling out and it's possible that only one of your devices received the update. If you have multiple devices, and one has the unified calling update but the other device is still only legacy calling, your device with Legacy calling won’t ring when someone rings you through a unified Meet call.
After your second device receives the update, both of your devices will receive the call. You'll know when the update is available for your second device if you open Meet, tap on your Google Account profile picture, and look for “Add or Change Phone number” in the drop down list.
Calls from some Workspace apps such as Gmail will only ring Gmail. Make sure you install Gmail, provide necessary permissions, and turn on Allow incoming ring, and the chat tab.
Calls started in Chat or Gmail ring users who have Chat or Gmail installed, notifications turned on, and the ability to receive Meet calls on. Currently, Chat and Gmail calls don’t ring Meet directly.
You’ll only receive calls made through Gmail in Gmail, Chat doesn’t support calling notifications even when you’re using Chat in Gmail.
- Web users aren’t immediately eligible for new Meet calling. As it supports legacy calls, someone may be trying to reach you on new Meet calling but you won’t receive the ring at meet.google.com.
- Instead, use your mobile device to receive and answer these calls.
This could be due to your device being off or disconnected. In the future, you can find missed call notifications, even if your device is off or disconnected.
To protect children, under-age personal accounts automatically only receive calls from contacts. Make sure you’re a contact of your child at contacts.google.com.
Your child’s account was previously not considered an under-age account but now is. As a result, we restrict children to only receiving calls from contacts. Make sure you’re a contact of your child at contacts.google.com.