How to Connect DBeaver to Freshdesk via a JDBC Driver

The CData JDBC Driver for Freshdesk implements JDBC standards that enable third-party tools to interoperate, from wizards in IDEs to business intelligence tools. This article shows how to connect to Freshdesk data with wizards in DBeaver and browse data in the DBeaver GUI.

Create a JDBC Data Source for Freshdesk Data

Follow the steps below to load the driver JAR in DBeaver.

1. Open the DBeaver application and, in the "Database" menu, select the "Driver Manager" option. Click "New" to open the "Create new driver" form.
2. In the Settings tab:
   • Set Driver Name to a user-friendly name for the driver (e.g. CData JDBC Driver for Freshdesk).
   • Set Class Name to the class name for the JDBC driver: cdata.jdbc.freshdesk.FreshDeskDriver.
   • Set URL Template to jdbc:freshdesk:.
   👁 Configure the new driver settings (Salesforce is shown).
   
3. In the Libraries tab, click "Add File," navigate to the "lib" folder in the installation directory (C:\Program Files\CData[product_name] XXXX\) and select the JAR file (cdata.jdbc.FreshDesk.jar). 👁 Loading the JDBC JAR file (Salesforce is shown).
   

Create a Connection to Freshdesk Data

Follow the steps below to add credentials and other required connection properties.

1. In the "Database" menu, click "New Database Connection."
2. In the "Connect to a database" wizard that results, select the driver you just created (e.g. CData JDBC Driver for Freshdesk) and click "Next >." 👁 Selecting the driver (Salesforce is shown).
   
3. On the Main tab of the configuration wizard, set the JDBC URL, using the required connection properties:

   FreshDesk makes use of basic authentication. To connect to data, set the following connection properties:

   • Domain: Set this to the domain associated with your FreshDesk account. For example, in your URL: https://my_domain.freshdesk.com.
   • APIKey: Set this to the API key associated with your FreshDesk account. To retrieve your API key, Log into your support Portal -> Click on profile picture in the top right corner -> profile settings page. The API key will be available below the change password section to the right.

   Built-in Connection String Designer

   For assistance in constructing the JDBC URL, use the connection string designer built into the Freshdesk JDBC Driver. Either double-click the JAR file or execute the jar file from the command-line.

   java -jar cdata.jdbc.freshdesk.jar
   

   Fill in the connection properties and copy the connection string to the clipboard.

   👁 Using the built-in connection string designer to generate a JDBC URL (Salesforce is shown.)
   

   Below is a typical connection string:

   jdbc:freshdesk:Domain=MyDomain;APIKey=myAPIKey;
   

   👁 Configuring the JDBC URL (Salesforce is shown).
   
4. Click "Test Connection ..." to ensure you have configured the connection properly. 👁 A successfully configured connection (Salesforce is shown).
   
5. Click "Finish."

Query Freshdesk Data

You can now query information from the tables exposed by the connection: Right-click a Table and then click View Table. The data is available on the Data tab.

👁 The results of a query in DBeaver. (Salesforce is shown.)

More Information & Free Trial

Download a free, 30-day trial of the CData JDBC Driver for Freshdesk and start working with your live Freshdesk data in DBeaver. Join the CData Community or reach out to our Support Team if you have any questions.