Connect to Freshdesk Data from a Connection Pool in JBoss

CData JDBC drivers can be configured in JBoss by following the standard procedure for connection pooling. This article details how to access Freshdesk data from a connection pool in JBoss applications. This article details how to use the JBoss Management Interface to configure the CData JDBC Driver for Freshdesk. You will then access Freshdesk data from a connection pool.

Create a JDBC Data Source for Freshdesk from the Management Console

Follow the steps below to add the driver JAR and define required connection properties.

1. In the Runtime menu, select the Domain or Server menu, depending on whether you are deploying to a managed domain or to a stand-alone server, and click "Manage deployments" to open the Deployments page.
2. Click Add. In the resulting wizard, add the JAR file and license for the driver, located in the lib subfolder of the installation directory. Finish the wizard with the defaults, select the driver, and click Enable. 👁 The deployed JAR. (Salesforce is shown.)
   
3. In the Configuration menu, click Subsystems -> Connector -> Datasources. This opens the JDBC Datasources page.
4. Click Add and, in the resulting wizard, enter a name for the driver and the JNDI name. For example:

   java:jboss/root/jdbc/FreshDesk

5. Select the driver that you added above.

6. Enter the JDBC URL and the username and password. The syntax of the JDBC URL is jdbc:freshdesk: followed by a semicolon-separated list of connection properties.

   FreshDesk makes use of basic authentication. To connect to data, set the following connection properties:

   • Domain: Set this to the domain associated with your FreshDesk account. For example, in your URL: https://my_domain.freshdesk.com.
   • APIKey: Set this to the API key associated with your FreshDesk account. To retrieve your API key, Log into your support Portal -> Click on profile picture in the top right corner -> profile settings page. The API key will be available below the change password section to the right.

   Built-in Connection String Designer

   For assistance in constructing the JDBC URL, use the connection string designer built into the Freshdesk JDBC Driver. Either double-click the JAR file or execute the jar file from the command-line.

   java -jar cdata.jdbc.freshdesk.jar
   

   Fill in the connection properties and copy the connection string to the clipboard.

   👁 Using the built-in connection string designer to generate a JDBC URL (Salesforce is shown.)
   

   A typical connection string is below:

   jdbc:freshdesk:Domain=MyDomain;APIKey=myAPIKey;
   

7. Test the connection and finish the wizard. Select the Freshdesk data source and click Enable.

More JBoss Integration

The steps above show how to configure the driver in a simple connection pooling scenario. For more information, refer to the Data Source Management chapter in the JBoss EAP documentation.