Build a PostgreSQL Interface for Freshdesk Data using the CData JDBC Driver

There are a vast number of PostgreSQL clients available on the Internet. From standard Drivers to BI and Analytics tools, PostgreSQL is a popular interface for data access. Using our JDBC Drivers, you can now create PostgreSQL entry-points that you can connect to from any standard client.

To access Freshdesk data as a PostgreSQL database, use the CData JDBC Driver for Freshdesk and a JDBC foreign data wrapper (FDW). In this article, we compile the FDW, install it, and query Freshdesk data from PostgreSQL Server.

Connect to Freshdesk Data as a JDBC Data Source

To connect to Freshdesk as a JDBC data source, you will need the following:

• Driver JAR path: The JAR is located in the lib subfolder of the installation directory.

• Driver class:

  cdata.jdbc.freshdesk.FreshDeskDriver
  

• JDBC URL: The URL must start with "jdbc:freshdesk:" and can include any of the connection properties in name-value pairs separated with semicolons.

  FreshDesk makes use of basic authentication. To connect to data, set the following connection properties:

  • Domain: Set this to the domain associated with your FreshDesk account. For example, in your URL: https://my_domain.freshdesk.com.
  • APIKey: Set this to the API key associated with your FreshDesk account. To retrieve your API key, Log into your support Portal -> Click on profile picture in the top right corner -> profile settings page. The API key will be available below the change password section to the right.

  Built-in Connection String Designer

  For assistance in constructing the JDBC URL, use the connection string designer built into the Freshdesk JDBC Driver. Either double-click the JAR file or execute the jar file from the command-line.

  java -jar cdata.jdbc.freshdesk.jar
  

  Fill in the connection properties and copy the connection string to the clipboard.

  👁 Using the built-in connection string designer to generate a JDBC URL (Salesforce is shown.)
  

  A typical JDBC URL is below:

  jdbc:freshdesk:Domain=MyDomain;APIKey=myAPIKey;
  

Build the JDBC Foreign Data Wrapper

The Foreign Data Wrapper can be installed as an extension to PostgreSQL, without recompiling PostgreSQL. The jdbc2_fdw extension is used as an example (downloadable here).

1. Add a symlink from the shared object for your version of the JRE to /usr/lib/libjvm.so. For example:

   ln -s /usr/lib/jvm/java-6-openjdk/jre/lib/amd64/server/libjvm.so /usr/lib/libjvm.so
   

2. Start the build:

   make install USE_PGXS=1
   

Query Freshdesk Data as a PostgreSQL Database

After you have installed the extension, follow the steps below to start executing queries to Freshdesk data:

1. Log into your database.
2. Load the extension for the database:

   CREATE EXTENSION jdbc2_fdw;
   

3. Create a server object for Freshdesk:

   CREATE SERVER FreshDesk 
   FOREIGN DATA WRAPPER jdbc2_fdw OPTIONS (
   drivername 'cdata.jdbc.freshdesk.FreshDeskDriver',
   url 'jdbc:freshdesk:Domain=MyDomain;APIKey=myAPIKey;',
   querytimeout '15',
   jarfile '/home/MyUser/CData/CData\ JDBC\ Driver\ for\ Salesforce MyDriverEdition/lib/cdata.jdbc.freshdesk.jar'); 
   

4. Create a user mapping for the username and password of a user known to the MySQL daemon.

   CREATE USER MAPPING for postgres SERVER FreshDesk OPTIONS (
   username 'admin', 
   password 'test');
   

5. Create a foreign table in your local database:

   postgres=# CREATE FOREIGN TABLE tickets (
   tickets_id text,
   tickets_Id text,
   tickets_Name numeric) 
   SERVER FreshDesk OPTIONS (
   table_name 'tickets');
   

You can now execute read/write commands to Freshdesk:

postgres=# SELECT * FROM tickets;