Build Freshdesk-Connected Web Apps in Servoy

Servoy is a rapid application development and deployment platform. When paired with the CData JDBC Driver for Freshdesk, users can build Freshdesk-connected apps that work with live Freshdesk data. This article describes how to connect to Freshdesk from Servoy and build a simple web app to display and search Freshdesk data.

With built-in optimized data processing, the CData JDBC Driver offers unmatched performance for interacting with live Freshdesk data. When you issue complex SQL queries to Freshdesk, the driver pushes supported SQL operations, like filters and aggregations, directly to Freshdesk and utilizes the embedded SQL engine to process unsupported operations client-side (often SQL functions and JOIN operations). Its built-in dynamic metadata querying lets you work with Freshdesk data using native data types.

Connect to Freshdesk in Servoy Developer

To build Freshdesk-connected apps, you need to first create a data provider in Servoy Developer using the CData JDBC Driver for Freshdesk.

1. Install the JDBC Driver.
2. Copy the JDBC Driver JAR file. (cdata.jdbc.freshdesk.jar) to the /application_server/drivers/ directory in the installation directory for Servoy.
3. Open Servoy Developer.
4. In the Solution Explorer, right-click Database Server (under Resources) and choose "Connect to existing database" -> "empty."
   1. Name the server.
   2. Click to show the advanced server settings.

      • Set the URL, for example: jdbc:freshdesk:Domain=MyDomain;APIKey=myAPIKey;

        Built-In Connection String Designer

        For assistance in constructing the JDBC URL, use the connection string designer built into the Freshdesk JDBC Driver. Either double-click the JAR file or execute the jar file from the command-line.

        				java -jar cdata.jdbc.freshdesk.jar
        				

        Fill in the connection properties and copy the connection string to the clipboard.

        FreshDesk makes use of basic authentication. To connect to data, set the following connection properties:

        • Domain: Set this to the domain associated with your FreshDesk account. For example, in your URL: https://my_domain.freshdesk.com.
        • APIKey: Set this to the API key associated with your FreshDesk account. To retrieve your API key, Log into your support Portal -> Click on profile picture in the top right corner -> profile settings page. The API key will be available below the change password section to the right.
        👁 Using the built-in connection string designer to generate a JDBC URL (Salesforce is shown.)
        
      • Select the Driver class you just copied, for example, cdata.jdbc.freshdesk.FreshDeskDriver
   👁 Connecting to data through the JDBC Driver (Salesforce is shown).
   

Build a Freshdesk-Connected Web App

Once you have configured the connection to Freshdesk in the Servoy Developer resources, you are ready to build apps with access to live Freshdesk data.

Create a New Solution

1. In the Server Explorer, right-click "All solutions" and select "Create new solution."
2. Name the solution.
3. Select the checkbox to include the "search" module.
4. Click "Finish."

Create a New Form

Right-click "Forms" and select "Create new form."

1. Name the form.
2. Select a Datasource.
3. Set the type (e.g., Simple) and click "Finish."

Add a Data Grid to the Form

1. Drag a Data Grid component (from Servoy NG-Grids) onto the form.

2. Drag a column component onto the Data Grid and set the "dataprovider" property for each column component to a column from the Freshdesk "table" (e.g., Id from the Tickets table).

   Continue adding columns as desired.

Add Searching to the App

Note that the "svySearch" extension is required to add search functionality (included by default when you create a new solution). If you did not add the extension when you created the solution or you are modifying an existing solution, you can add the search module by right-clicking Modules (in the solution) and selecting "Add Module." Select "svySearch" and click "OK."

1. Drag a Text Field component onto the Form.
2. Right-click the Form and select "Open in Script Editor."
3. Create a new variable (JavaScript) to hold the search value:

   var searchText = '';
   

4. Back on the Form, in the Text Field properties:
   1. Set the "dataprovider" property to the Form variable you just created.
   2. Double-click to add a method for the onAction event.
   3. Click to create the method in "Form," name the method (e.g., onEnter), and click "Create private."
   4. Click "OK & Show."
5. Add the following JavaScript to the JavaScript file to use the Servoy framework to implement searching bound data based on the text in the Text Field:

   var search = scopes.svySearch.createSimpleSearch(foundset).setSearchText(searchText);
   search.setSearchAllColumns();
   search.loadRecords(foundset);
   

Save and Launch the App

Save the form and JavaScript file, then click Run -> Launch NGClient to start the web app.

Download a free, 30-day trial of the CData JDBC Driver for Freshdesk and start building Freshdesk-connected apps with Servoy. Reach out to our Support Team if you have any questions.