Query Freshdesk Data as a MySQL Database in Node.js

You can use the SQL Gateway from the ODBC Driver for Freshdesk to query Freshdesk data through a MySQL interface. Follow the procedure below to start the MySQL remoting service of the SQL Gateway and start querying using Node.js.

Connect to Freshdesk Data

If you have not already done so, provide values for the required connection properties in the data source name (DSN). You can use the built-in Microsoft ODBC Data Source Administrator to configure the DSN. This is also the last step of the driver installation. See the "Getting Started" chapter in the help documentation for a guide to using the Microsoft ODBC Data Source Administrator to create and configure a DSN.

FreshDesk makes use of basic authentication. To connect to data, set the following connection properties:

• Domain: Set this to the domain associated with your FreshDesk account. For example, in your URL: https://my_domain.freshdesk.com.
• APIKey: Set this to the API key associated with your FreshDesk account. To retrieve your API key, Log into your support Portal -> Click on profile picture in the top right corner -> profile settings page. The API key will be available below the change password section to the right.

Configure the SQL Gateway

See the SQL Gateway Overview to set up connectivity to Freshdesk data as a virtual MySQL database. You will configure a MySQL remoting service that listens for MySQL requests from clients. The service can be configured in the SQL Gateway UI.

👁 Creating a MySQL Remoting Service in SQL Gateway (Salesforce is shown)

Query Freshdesk from Node.js

The following example shows how to define a connection and execute queries to Freshdesk with the mysql module. You will need the following information:

• Host name or address, and port: The machine and port where the MySQL remoting service is listening for MySQL connections.
• Username and password: The username and password of a user you authorized on the Users tab of the SQL Gateway.
• Database name: The DSN you configured for the MySQL remoting service.

Connect to Freshdesk data and start executing queries with the code below:

var mysql = require('mysql');
var connection = mysql.createConnection({
 host : 'localhost',
 database : 'CData FreshDesk Sys',
 port	 : '3306',
 user : 'mysql_user',
 password : 'test'
});
connection.connect();
connection.query('SELECT * FROM Tickets', function(err, rows, fields) {
 if (err) throw err;
 console.log(rows);
});

connection.end();