Search Gong External Objects in Salesforce Connect (API Server)

The CData API Server enables you to access Gong data from cloud-based applications like the Salesforce console and mobile applications like the Salesforce1 Mobile App. In this article, you will use the API Server and Salesforce Connect to access Gong external objects alongside standard Salesforce objects.

Set Up the API Server

If you have not already done so, download the CData API Server. Once you have installed the API Server, follow the steps below to begin producing secure Gong OData services:

Connect to Gong

To work with Gong data from Salesforce Connect, we start by creating and configuring a Gong connection. Follow the steps below to configure the API Server to connect to Gong data:

1. First, navigate to the Connections page.
2. Click Add Connection and then search for and select the Gong connection. 👁 Selecting a data source (SQLite is shown)
   
3. Enter the necessary authentication properties to connect to Gong.

   To authenticate to Gong, you can use API Key authentication with your Gong API Key and API Secret.

   Authentication

   To authenticate to Gong, you must provide your Gong API Key and API Secret, along with your tenant Domain. These credentials are combined and Base64-encoded to form the Basic authentication header used for all API requests.

   Using API Key Authentication

   To authenticate using an API Key, you need to obtain your API Key and API Secret from your Gong account settings.

   You can then connect by setting the AuthScheme to APIKey and providing your credentials:

   • AuthScheme: Set this to APIKey.
   • APIKey: Set this to your Gong API Key.
   • APISecret: Set this to your Gong API Secret.
   • Domain: Set this to your Gong tenant domain (e.g., us-36533.api.gong.io).

   Example connection string

   Profile=C:\profiles\Gong.apip;AuthScheme=APIKey;ProfileSettings='APIKey=your_api_key;APISecret=your_api_secret;Domain=your-tenant.api.gong.io';
   

   👁 Connecting to a datasource (SQLite is shown)
   
4. After configuring the connection, click Save & Test to confirm a successful connection.

Configure API Server Users

Next, create a user to access your Gong data through the API Server. You can add and configure users on the Users page. Follow the steps below to configure and create a user:

1. On the Users page, click Add User to open the Add User dialog.
2. Next, set the Role, Username, and Privileges properties and then click Add User. 👁 Configure a new user
   
3. An Authtoken is then generated for the user. You can find the Authtoken and other information for each user on the Users page: 👁 API Server user settings
   

Creating API Endpoints for Gong

Having created a user, you are ready to create API endpoints for the Gong tables:

1. First, navigate to the API page and then click Add Table . 👁 Add tables
   
2. Select the connection you wish to access and click Next. 👁 Select the connection (SQLite is shown)
   
3. With the connection selected, create endpoints by selecting each table and then clicking Confirm. 👁 Adding tables from the connection (SQLite is shown)
   

Gather the OData Url

Having configured a connection to Gong data, created a user, and added resources to the API Server, you now have an easily accessible REST API based on the OData protocol for those resources. From the API page in API Server, you can view and copy the API Endpoints for the API:

👁 API Endpoints

Connect to Gong Data as an External Data Source

Follow the steps below to connect to the feed produced by the API Server.

1. Log into Salesforce and click Setup -> Develop -> External Data Sources.
2. Click New External Data Source.
3. Enter values for the following properties:
   • External Data Source: Enter a label to be used in list views and reports.
   • Name: Enter a unique identifier.
   • Type: Select the option "Salesforce Connect: OData 4.0".

   • URL: Enter the URL to the OData endpoint of the API Server. The format of the OData URL is https://your-server:your-port/api.rsc.

     Note that plain-text is suitable for only testing; for production, use TLS.

4. Select JSON in the Format menu.

5. In the Authentication section, set the following properties:
   • Identity Type: If all members of your organization will use the same credentials to access the API Server, select "Named Principal". If the members of your organization will connect with their own credentials, select "Per User".
   • Authentication Protocol: Select Password Authentication to use basic authentication.
   • Certificate: Enter or browse to the certificate to be used to encrypt and authenticate communications from Salesforce to your server.
   • Username: Enter the username for a user known to the API Server.
   • Password: Enter the user's authtoken.

👁 Configuration settings for the data source. (NetSuite is shown.)

Synchronize Gong Objects

After you have created the external data source, follow the steps below to create Gong external objects that reflect any changes in the data source. You will synchronize the definitions for the Gong external objects with the definitions for Gong tables.

1. Click the link for the external data source you created.
2. Click Validate and Sync.
3. Select the Gong tables you want to work with as external objects.

👁 Image

Access Gong Data as Salesforce Objects

After adding Gong data as an external data source and syncing Gong tables with Gong external objects, you can use the external objects just as you would standard Salesforce objects.

• Create a new tab with a filter list view:

  👁 A filtered list view shown on a custom tab. (NetSuite Invoices are shown.)
  

• Display related lists of Gong external objects alongside standard Salesforce objects:

  👁 A related list that shows an indirect lookup relationship, which links a child external object to a parent standard object. (Salesforce accounts and associated NetSuite invoices are shown.)
  

Troubleshooting

You can use the following checklist to avoid typical connection problems:

• Ensure that your server has a publicly accessible IP address. Related to this check, but one layer up, at the operating system layer, you will also need to ensure that your firewall has an opening for the port the API Server is running on. At the application layer, ensure that you have added trusted IP addresses on the Settings -> Security tab of the administration console.
• Ensure that you are using a connection secured by an SSL certificate from a commercial, trusted CA. Salesforce does not currently accept self-signed certificates or internal CAs.

• Ensure that the server you are hosting the API Server on is using TLS 1.1 or above. If you are using the .NET API Server, you can accomplish this by using the .NET API Server's embedded server.

  If you are using IIS, TLS 1.1 and 1.2 are supported but not enabled by default. To enable these protocols, refer to the how-to on MSDN and the Microsoft technical reference.

  If you are using the Java edition, note that TLS 1.2 is enabled by default in Java 8 but not in Java 6 or 7. If you are using these earlier versions, you can refer to this this Oracle how-to.