Use the CData ODBC Driver for Intercom in Microsoft Power Query

The CData ODBC Driver for Intercom enables you to link to Intercom data in Microsoft Power Query, ensuring that you see any updates. This article details how to use the ODBC driver to import Intercom data into Microsoft Power Query.

Connect to Intercom as an ODBC Data Source

If you have not already, first specify connection properties in an ODBC DSN (data source name). This is the last step of the driver installation. You can use the Microsoft ODBC Data Source Administrator to create and configure ODBC DSNs.

Start by setting the Profile connection property to the location of the Intercom Profile on disk (e.g. C:\profiles\Intercom.apip). Next, set the ProfileSettings connection property to the connection string for Intercom (see below).

Intercom API Profile Settings

In the Intercom Developer Hub, go to Configure > Authentication and select your workspace to obtain an Access Token. For OAuth, register an app and retrieve the Client ID and Secret from the app's Basic Information page.

Import Intercom Data

Follow the steps below to import Intercom data using standard SQL:

1. From the ribbon in Excel, click Power Query -> From Other Data Sources -> From ODBC.

2. Enter the ODBC connection string. Below is a connection string using the default DSN created when you install the driver:

   Provider=MSDASQL.1;Persist Security Info=False;DSN=CData API Source

3. Enter the SELECT statement to import data with. For example:

    SELECT Id, Type FROM Admins WHERE Email = '[email protected]'
    

   👁 The ODBC connection string and SELECT query. (Salesforce is shown.)
   

4. Enter credentials, if required, and click Connect. The results of the query are displayed in the Query Editor Preview. You can combine queries from other data sources or refine the data with Power Query formulas. To load the query to the worksheet, click the Close and Load button.

   👁 Tables loaded in Power Query. (Salesforce is shown.)