Build Jira Service Management-Connected Web Apps with Axios and CData Connect AI

Axios is a JavaScript library that allows developers to make HTTP requests to servers from a web browser or Node.js. When paired with CData Connect AI, you get access to live Jira Service Management data for your web apps. This article shows how to connect to Jira Service Management and build web apps in Axios with access to live Jira Service Management data.

Connect to Jira Service Management from Axios

To work with Jira Service Management in Axios, we need to connect to Jira Service Management from Connect AI, provide user access to the connection, and create a Workspace for the Jira Service Management data.

Connect to Jira Service Management from Connect AI

CData Connect AI uses a straightforward, point-and-click interface to connect to data sources.

1. Log into Connect AI, click Sources, and then click Add Connection
👁 Adding a Connection

2. Select "Jira Service Management" from the Add Connection panel
👁 Selecting a data source

3. Enter the necessary authentication properties to connect to Jira Service Management.

   You can establish a connection to any Jira Service Desk Cloud account or Server instance.

   Connecting with a Cloud Account

   To connect to a Cloud account, you'll first need to retrieve an APIToken. To generate one, log in to your Atlassian account and navigate to API tokens > Create API token. The generated token will be displayed.

   Supply the following to connect to data:

   • User: Set this to the username of the authenticating user.
   • APIToken: Set this to the API token found previously.

   Connecting with a Service Account

   To authenticate with a service account, supply the following connection properties:

   • User: Set this to the username of the authenticating user.
   • Password: Set this to the password of the authenticating user.
   • URL: Set this to the URL associated with your JIRA Service Desk endpoint. For example, https://yoursitename.atlassian.net.

   Note: Password has been deprecated for connecting to a Cloud Account and is now used only to connect to a Server Instance.

   Accessing Custom Fields

   By default, the connector only surfaces system fields. To access the custom fields for Issues, set IncludeCustomFields.

   👁 Configuring a connection (Salesforce is shown)
   
4. Click Save & Test
5. Navigate to the Permissions tab in the Add Jira Service Management Connection page and update the User-based permissions. 👁 Updating permissions
   

Add a Personal Access Token

When connecting to Connect AI through the REST API, the OData API, or the Virtual SQL Server, a Personal Access Token (PAT) is used to authenticate the connection to Connect AI. It is best practice to create a separate PAT for each service to maintain granularity of access.

1. Click on the Gear icon () at the top right of the Connect AI app to open the settings page.
2. On the Settings page, go to the Access Tokens section and click Create PAT.
3. Give the PAT a name and click Create. 👁 Creating a new PAT
   
4. The personal access token is only visible at creation, so be sure to copy it and store it securely for future use.

Configure Jira Service Management Endpoints for Axios

After connecting to Jira Service Management, create a workspace for your desired table(s).

1. Navigate to the Workspaces page and click Add to create a new Workspace (or select an existing workspace). 👁 The Workspaces page.
   👁 Adding a new Workspace.
   
2. Click Add to add new assets to the Workspace.
3. Select the Jira Service Management connection (e.g. JiraServiceDesk1) and click Next. 👁 Selecting an Asset (Salesforce is shown).
   
4. Select the table(s) you wish to work with and click Confirm. 👁 Selecting Tables (Salesforce is shown).
   
5. Make note of the OData Service URL for your workspace, e.g. https://cloud.cdata.com/api/odata/{workspace_name}

With the connection, PAT, and Workspace configured, you are ready to connect to Jira Service Management data from Axios.

Connect to Jira Service Management Data in Axios Workflows

To establish a connection from Axios to CData Connect AI using the OData protocol, follow these steps.

1. Create a project directory for your web app. For example: ~/connect_cloud/
2. Open a terminal, navigate the the project directory and initialize a node project using the command:

   npm init -y

3. Install the Axios dependency in the project using the following command:

   npm install axios

4. In your project directory, create a file called server.js that contains the following code. Provide your CData Connect AI username (e.g. [email protected]) and PAT (the PAT you created in the prerequisites). You must also provide a query for your data, such as SELECT * FROM JiraServiceDesk1.SCHEMA.Requests.

   server.js code

    const axios = require('axios')
   
    const user = '[email protected]'
    const pat = '***********************************';
   
    //Your API endpoint
    const url = 'https://cloud.cdata.com/api/odata/{workspace_name}';
   
    //Your data to be sent in the POST request
    const data = {
    "query":"SELECT * FROM {workspace_name}.SCHEMA.Requests"
    };
   
    axios.post(url, data, {
    auth: {
    username: user,
    password: pat
    }
    })
    .then(response => {
    const rows = response.data.results[0].rows;
    const schema = response.data.results[0].schema;
   
    //Create an array of column names
    const columnNames = schema.map(col => col.columnName);
   
    //Loop through each row and log the column name with its value
    rows.forEach(row => {
    const rowObject = {};
    row.forEach((value, index) => {
    const columnName = columnNames[index];
    rowObject[columnName] = value;
    });
    console.log(rowObject);
    })
    })
    .catch(error => {
    console.error('Error:', error);
    });
    

5. In the terminal, execute the following command to run the server:

   node server.js

   The query results will appear:

    { ID: 1, VALUE: -2 }
    { ID: 2, VALUE: 1 }
    { ID: 11, VALUE: null }
    { ID: 3, VALUE: 2 }
    { ID: 4, VALUE: 5 }
    ...

Simplified Access to Jira Service Management Data from Cloud Applications

At this point, you have a direct connection to live Jira Service Management data from Axios. For more information on gaining simplified access to data from more than 100 SaaS, Big Data, and NoSQL sources in cloud applications like Axios, refer to our Connect AI page.