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URL: https://www.cdata.com/kb/tech/jiraservicedesk-cloud-databricks.rst

⇱ Connect and Query Live Jira Service Management Data in Databricks with CData Connect AI

Connect and Query Live Jira Service Management Data in Databricks with CData Connect AI

👁 Mohsin Turki
Mohsin Turki
Technical Marketing Engineer
Use CData Connect AI to integrate live Jira Service Management data into Databricks and enable direct, live querying and analysis without replication.

Databricks is a leading AI cloud-native platform that unifies data engineering, machine learning, and analytics at scale. Its powerful data lakehouse architecture combines the performance of data warehouses with the flexibility of data lakes. Integrating Databricks with CData Connect AI gives organizations live, real-time access to Jira Service Management data without the need for complex ETL pipelines or data duplication—streamlining operations and reducing time-to-insights.

In this article, we'll walk through how to configure a secure, live connection from Databricks to Jira Service Management using CData Connect AI. Once configured, you'll be able to access Jira Service Management data directly from Databricks notebooks using standard SQL—enabling unified, real-time analytics across your data ecosystem.

Overview

Here is an overview of the simple steps:

  1. Step 1 — Connect and Configure: In CData Connect AI, create a connection to your Jira Service Management source, configure user permissions, and generate a Personal Access Token (PAT).
  2. Step 2 — Query from Databricks: Install the CData JDBC driver in Databricks, configure your notebook with the connection details, and run SQL queries to access live Jira Service Management data.

Prerequisites

Before you begin, make sure you have the following:

  1. An active Jira Service Management account.
  2. A CData Connect AI account. You can log in or sign up for a free trial here.
  3. A Databricks account. Sign up or log in here.

Step 1: Connect and Configure a Jira Service Management Connection in CData Connect AI

1.1 Add a Connection to Jira Service Management

CData Connect AI uses a straightforward, point-and-click interface to connect to available data sources.

  1. Log into Connect AI, click Sources on the left, and then click Add Connection in the top-right.
    2. 👁 Adding a Connection in CData Connect AI
  2. Select "Jira Service Management" from the Add Connection panel.
    3. 👁 Selecting a data source
  3. Enter the necessary authentication properties to connect to Jira Service Management.

    You can establish a connection to any Jira Service Desk Cloud account or Server instance.

    Connecting with a Cloud Account

    To connect to a Cloud account, you'll first need to retrieve an APIToken. To generate one, log in to your Atlassian account and navigate to API tokens > Create API token. The generated token will be displayed.

    Supply the following to connect to data:

    • User: Set this to the username of the authenticating user.
    • APIToken: Set this to the API token found previously.

    Connecting with a Service Account

    To authenticate with a service account, supply the following connection properties:

    • User: Set this to the username of the authenticating user.
    • Password: Set this to the password of the authenticating user.
    • URL: Set this to the URL associated with your JIRA Service Desk endpoint. For example, https://yoursitename.atlassian.net.

    Note: Password has been deprecated for connecting to a Cloud Account and is now used only to connect to a Server Instance.

    Accessing Custom Fields

    By default, the connector only surfaces system fields. To access the custom fields for Issues, set IncludeCustomFields.

    👁 Configuring a connection (Salesforce is shown)
  4. Click Save & Test in the top-right.
  5. Navigate to the Permissions tab on the Jira Service Management Connection page and update the user-based permissions based on your preferences. 👁 Updating permissions

1.2 Generate a Personal Access Token (PAT)

When connecting to Connect AI through the REST API, the OData API, or the Virtual SQL Server, a Personal Access Token (PAT) is used to authenticate the connection to Connect AI. PAT functions as an alternative to your login credentials for secure, token-based authentication. It is a best practice to create a separate PAT for each service to maintain granularity of access.

  1. Click on the Gear icon () at the top right of the Connect AI app to open the settings page.
  2. On the Settings page, go to the Access Tokens section and click Create PAT.
  3. Give the PAT a name and click Create. 👁 Creating a new PAT
  4. Note: The personal access token is only visible at creation, so be sure to copy it and store it securely for future use.

Step 2: Connect and Query Jira Service Management Data in Databricks

Follow these steps to establish a connection from Databricks to Jira Service Management. You'll install the CData JDBC Driver for Connect AI, add the JAR file to your cluster, configure your notebooks, and run SQL queries to access live Jira Service Management data data.

2.1 Install the CData JDBC Driver for Connect AI

  1. In CData Connect AI, click the Integrations page on the left. Search for JDBC or Databricks, click Download, and select the installer for your operating system.
  2. Once downloaded, run the installer and follow the instructions:
    • For Windows: Run the setup file and follow the installation wizard.
    • For Mac/Linux: Unpack the archive and move the folder to /opt or /Applications. Make sure you have execute permissions.
  3. After installation, locate the JAR file in the installation directory:
    • Windows: 
      C:\Program Files\CData\CData JDBC Driver for Connect AI\lib\cdata.jdbc.connect.jar
    • Mac/Linux: 
      /Applications/CData/CData JDBC Driver for Connect AI/lib/cdata.jdbc.connect.jar

2.2 Install the JAR File on Databricks

  1. Log in to Databricks. In the navigation pane, click Compute on the left. Start or create a compute cluster. 👁 Launching a compute cluster in Databricks
  2. Click on the running cluster, go to the Libraries tab, and click Install New at the top right. 👁 Accessing the Libraries tab in Databricks
  3. In the Install Library dialog, select DBFS, and drag and drop the cdata.jdbc.connect.jar file. Click Install. 👁 Uploading the JDBC driver JAR to DBFS

2.3 Query Jira Service Management Data in a Databricks Notebook

Notebook Script 1 — Define JDBC Connection:

  1. Paste the following script into the notebook cell:
driver = "cdata.jdbc.connect.ConnectDriver"
url = "jdbc:connect:AuthScheme=Basic;User=your_username;Password=your_pat;URL=https://cloud.cdata.com/api/;DefaultCatalog=Your_Connection_Name;"
  1. Replace:
    • your_username - With your CData Connect AI username
    • your_pat - With your CData Connect AI Personal Access Token (PAT)
    • Your_Connection_Name - With the name of your Connect AI data source, from the Sources page
  2. Run the script.

Notebook Script 2 — Load DataFrame from Jira Service Management data:

  1. Add a new cell for this second script. From the menu on the right side of your notebook, click Add cell below.
  2. Paste the following script into the new cell:
remote_table = spark.read.format("jdbc") \
 .option("driver", "cdata.jdbc.connect.ConnectDriver") \
 .option("url", "jdbc:connect:AuthScheme=Basic;User=your_username;Password=your_pat;URL=https://cloud.cdata.com/api/;DefaultCatalog=Your_Connection_Name;") \
 .option("dbtable", "YOUR_SCHEMA.YOUR_TABLE") \
 .load()
  1. Replace:
    • your_username - With your CData Connect AI username
    • your_pat - With your CData Connect AI Personal Access Token (PAT)
    • Your_Connection_Name - With the name of your Connect AI data source, from the Sources page
    • YOUR_SCHEMA.YOUR_TABLE - With your schema and table, for example, JiraServiceDesk.Requests
  2. Run the script.

Notebook Script 3 — Preview Columns:

  1. Similarly, add a new cell for this third script.
  2. Paste the following script into the new cell:
display(remote_table.select("ColumnName1", "ColumnName2"))
  1. Replace ColumnName1 and ColumnName2 with the actual columns from your Jira Service Management structure (e.g. RequestId, ReporterName, etc.).
  2. Run the script.
👁 Previewing Jira Service Management data data in Databricks notebook

You can now explore, join, and analyze live Jira Service Management data directly within Databricks notebooks—without needing to know the complexities of the back-end API and without replicating Jira Service Management data.

Try CData Connect AI Free for 14 Days

Ready to simplify real-time access to Jira Service Management data? Start your free 14-day trial of CData Connect AI today and experience seamless, live connectivity from Databricks to Jira Service Management.

Low code, zero infrastructure, zero replication — just seamless, secure access to your most critical data and insights.

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