Build Jira Service Management-Connected Dashboards Using Zoho Analytics

Zoho Analytics is a modern BI and Analytics platform that allows you to connect and analyze your data, while also creating visualizations and dashboards to discover hidden insights. When paired with CData Connect AI, Zoho Analytics provides instant, cloud-to-cloud access to Jira Service Management data for reporting and analytics. This article demonstrates how to connect to Jira Service Management using Connect AI and analyze Jira Service Management data by creating dashboards in Zoho Analytics.

CData Connect AI provides a pure cloud-to-cloud interface for Jira Service Management, allowing you to analyze Jira Service Management data in Zoho Analytics — without replicating the data to a natively supported database. Using optimized data processing out of the box, CData Connect AI pushes all supported SQL operations (filters, JOINs, etc.) directly to Jira Service Management, leveraging server-side processing to return the requested Jira Service Management data quickly.

Configure Jira Service Management Connectivity for Zoho Analytics

Connectivity to Jira Service Management from Zoho Analytics is made possible through CData Connect AI. To work with Jira Service Management data from Zoho Analytics, we start by creating and configuring a Jira Service Management connection.

1. Log into Connect AI, click Sources, and then click Add Connection
👁 Adding a Connection

2. Select "Jira Service Management" from the Add Connection panel
👁 Selecting a data source

3. Enter the necessary authentication properties to connect to Jira Service Management.

   You can establish a connection to any Jira Service Desk Cloud account or Server instance.

   Connecting with a Cloud Account

   To connect to a Cloud account, you'll first need to retrieve an APIToken. To generate one, log in to your Atlassian account and navigate to API tokens > Create API token. The generated token will be displayed.

   Supply the following to connect to data:

   • User: Set this to the username of the authenticating user.
   • APIToken: Set this to the API token found previously.

   Connecting with a Service Account

   To authenticate with a service account, supply the following connection properties:

   • User: Set this to the username of the authenticating user.
   • Password: Set this to the password of the authenticating user.
   • URL: Set this to the URL associated with your JIRA Service Desk endpoint. For example, https://yoursitename.atlassian.net.

   Note: Password has been deprecated for connecting to a Cloud Account and is now used only to connect to a Server Instance.

   Accessing Custom Fields

   By default, the connector only surfaces system fields. To access the custom fields for Issues, set IncludeCustomFields.

   👁 Configuring a connection (Salesforce is shown)
   
4. Click Save & Test
5. Navigate to the Permissions tab in the Add Jira Service Management Connection page and update the User-based permissions. 👁 Updating permissions
   

Add a Personal Access Token

When connecting to Connect AI through the REST API, the OData API, or the Virtual SQL Server, a Personal Access Token (PAT) is used to authenticate the connection to Connect AI. It is best practice to create a separate PAT for each service to maintain granularity of access.

1. Click on the Gear icon () at the top right of the Connect AI app to open the settings page.
2. On the Settings page, go to the Access Tokens section and click Create PAT.
3. Give the PAT a name and click Create. 👁 Creating a new PAT
   
4. The personal access token is only visible at creation, so be sure to copy it and store it securely for future use.

With the connection configured and a PAT generated, you are ready to connect to Jira Service Management data from Zoho Analytics.

Connect to Jira Service Management in Zoho Analytics Using CData Connect AI

To establish a connection from Zoho Analytics to CData Connect AI, follow these steps:

1. Log in to Zoho Analytics.
👁 Logging into Zoho Analytics

2. Create a new connection and select Cloud Databases to open the connection modal.
👁 Creating a new connection

3. Enter the following information:
   • Database Type - select MS SQL Server.
   • Endpoint - enter tds.cdata.com
   • SQL Server Instance Name - leave this blank.
   • Port - enter 14333
   • Username - enter your CData Connect AI username. This is displayed in the top-right corner of the CData Connect AI interface. For example, [email protected].
   • Password - enter the PAT you generated.
   • Database Name - enter the Connection Name of the CData Connect AI data source you want to connect to (for example, JiraServiceDesk1).
   • Click Next.
   👁 Displaying configuration settings
   
4. Choose the table that you would like to import from, e.g. Requests.
👁 Choosing table to import

5. A Data Preview of the table should pop up. Next, enter a Workspace Name and Table Name to be able to refer to in Zoho Analytics. Click Next.
👁 Displaying data preview

6. There is an option to schedule the import periodically. After configuring, click Create.
👁 Scheduling the import

7. Now, the import has been initiated. Click OK.
👁 Initiating the import

8. View your new connection in the Zoho Analytics Explorer.
👁 Viewing new connection

9. Click on the new connection to see the table.
👁 Viewing the table

10. Zoho Analytics can auto-generate dashboards for the user, as seen here:
👁 Auto-generating a dashboard

We have successfully imported Jira Service Management data into Zoho Analytics and created dashboards.

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