How to load Jira Service Management data into Elasticsearch via Logstash

Elasticsearch is a popular distributed full-text search engine. By centrally storing data, you can perform ultra-fast searches, fine-tuning relevance, and powerful analytics with ease. Elasticsearch has a pipeline tool for loading data called "Logstash". You can use CData JDBC Drivers to easily import data from any data source into Elasticsearch for search and analysis.

This article explains how to use the CData JDBC Driver for Jira Service Management to load data from Jira Service Management into Elasticsearch via Logstash.

Using CData JDBC Driver for Jira Service Management with Elasticsearch Logstash

• Install the CData JDBC Driver for Jira Service Management on the machine where Logstash is running.
• The JDBC Driver will be installed at the following path (the year part, e.g. 20XX, will vary depending on the product version you are using). You will use this path later. Place this .jar file (and the .lic file if it's a licensed version) in Logstash.
  C:\Program Files\CData\CData JDBC Driver for JiraServiceDesk 20XX\lib\cdata.jdbc.jiraservicedesk.jar
  
• Next, install the JDBC Input Plugin, which connects Logstash to the CData JDBC driver. The JDBC Plugin comes by default with the latest version of Logstash, but depending on the version, you may need to add it.
  https://www.elastic.co/guide/en/logstash/5.4/plugins-inputs-jdbc.html
• Move the CData JDBC Driver’s .jar file and .lic file to Logstash's "/logstash-core/lib/jars/".

Sending Jira Service Management data to Elasticsearch with Logstash

Now, let's create a configuration file for Logstash to transfer Jira Service Management data to Elasticsearch.

• Write the process to retrieve Jira Service Management data in the logstash.conf file, which defines data processing in Logstash. The input will be JDBC, and the output will be Elasticsearch. The data loading job is set to run at 30-second intervals.
• Set the CData JDBC Driver's .jar file as the JDBC driver library, configure the class name, and set the connection properties to Jira Service Management in the form of a JDBC URL. The JDBC URL allows detailed configuration, so please refer to the product documentation for more specifics.

You can establish a connection to any Jira Service Desk Cloud account or Server instance.

Connecting with a Cloud Account

To connect to a Cloud account, you'll first need to retrieve an APIToken. To generate one, log in to your Atlassian account and navigate to API tokens > Create API token. The generated token will be displayed.

Supply the following to connect to data:

• User: Set this to the username of the authenticating user.
• APIToken: Set this to the API token found previously.

Connecting with a Service Account

To authenticate with a service account, supply the following connection properties:

• User: Set this to the username of the authenticating user.
• Password: Set this to the password of the authenticating user.
• URL: Set this to the URL associated with your JIRA Service Desk endpoint. For example, https://yoursitename.atlassian.net.

Note: Password has been deprecated for connecting to a Cloud Account and is now used only to connect to a Server Instance.

Accessing Custom Fields

By default, the connector only surfaces system fields. To access the custom fields for Issues, set IncludeCustomFields.

Executing data movement with Logstash

Now let's run Logstash using the created "logstash.conf" file.

 logstash-7.8.0\bin\logstash -f logstash.conf

A log indicating success will appear. This means the Jira Service Management data has been loaded into Elasticsearch.

For example, let's view the data transferred to Elasticsearch in Kibana.

 GET jiraservicedesk_table/_search
 {
 "query": {
 "match_all": {}
 }
 }

We have confirmed that the data is stored in Elasticsearch.

By using the CData JDBC Driver for Jira Service Management with Logstash, it functions as a Jira Service Management connector, making it easy to load data into Elasticsearch. Please try the 30-day free trial.