How to connect to Jira Service Management Data with Squirrel SQL client

The CData JDBC Driver for Jira Service Management enables you to execute queries to Jira Service Management data in tools like Squirrel SQL Client. In this article, you will create a JDBC data source for Jira Service Management data and execute queries.

Add the JDBC Driver for Jira Service Management

Follow the steps below to add the driver JAR.

1. In Squirrel SQL, click Windows -> View Drivers.
2. Click the plus icon to open the Add Driver wizard.
3. In the Name box, enter a user-friendly name for the driver; for example, CData JDBC Driver for Jira Service Management.
4. In the Example URL box, enter jdbc:jiraservicedesk:
5. In the Extra Class Path tab, click Add.
6. In the file explorer dialog that opens, select the JAR file for the driver, located in the lib subfolder of the installation directory.
7. Click List Drivers to populate the Class Name menu with the class name for the driver, cdata.jdbc.jiraservicedesk.JiraServiceDeskDriver.

Define Connection Properties

Follow the steps below to save connection properties in the driver alias.

1. Click Windows -> View Aliases.
2. In the pane that lists the aliases, click the plus icon.

3. In the Add Alias wizard that opens, the following fields are required for the JDBC driver:

   • Name: Enter a name for the alias; for example, CData Jira Service Management Source.
   • Driver: Select the CData JDBC Driver for Jira Service Management.
   • URL: Enter jdbc:jiraservicedesk:
   👁 The alias definition, containing the connection parameters. (Salesforce is shown.)
   
4. If you want to define any additional properties, click Properties.
5. In the Driver properties tab of the dialog that appears, select the Use driver properties checkbox.
6. In the Specify column, select the checkboxes for the required connection properties.

   You can establish a connection to any Jira Service Desk Cloud account or Server instance.

   Connecting with a Cloud Account

   To connect to a Cloud account, you'll first need to retrieve an APIToken. To generate one, log in to your Atlassian account and navigate to API tokens > Create API token. The generated token will be displayed.

   Supply the following to connect to data:

   • User: Set this to the username of the authenticating user.
   • APIToken: Set this to the API token found previously.

   Connecting with a Service Account

   To authenticate with a service account, supply the following connection properties:

   • User: Set this to the username of the authenticating user.
   • Password: Set this to the password of the authenticating user.
   • URL: Set this to the URL associated with your JIRA Service Desk endpoint. For example, https://yoursitename.atlassian.net.

   Note: Password has been deprecated for connecting to a Cloud Account and is now used only to connect to a Server Instance.

   Accessing Custom Fields

   By default, the connector only surfaces system fields. To access the custom fields for Issues, set IncludeCustomFields.

   Below is a typical connection string:

   jdbc:jiraservicedesk:ApiKey=myApiKey;User=MyUser;InitiateOAuth=GETANDREFRESH;
   

   👁 Connection properties automatically detected by Squirrel SQL. (Salesforce is shown.)
   
7. In the dialog that appears after you click OK, click connect to test the connection.

Discover Schemas and Query Jira Service Management Data

After the metadata has loaded, a new tab for the Jira Service Management data source is displayed. On the Objects subtab, you can discover schema information, such as the available tables and views.

👁 Column metadata for a table. (Salesforce is shown.)

To view table data, select the table on the Objects tab. The table data is then loaded in a grid on the Content tab.

To execute an SQL query, enter the query on the SQL tab and then click Run SQL (the runner icon). For example:

SELECT RequestId, ReporterName FROM Requests WHERE CurrentStatus = 'Open'