How to Query Jira Service Management Data in MySQL Workbench

You can use the SQL Gateway from the ODBC Driver for Jira Service Management to query Jira Service Management data through a MySQL interface. Follow the procedure below to start the MySQL remoting service of the SQL Gateway and work with live Jira Service Management data in MySQL Workbench.

Connect to Jira Service Management Data

If you have not already done so, provide values for the required connection properties in the data source name (DSN). You can use the built-in Microsoft ODBC Data Source Administrator to configure the DSN. This is also the last step of the driver installation. See the "Getting Started" chapter in the help documentation for a guide to using the Microsoft ODBC Data Source Administrator to create and configure a DSN.

You can establish a connection to any Jira Service Desk Cloud account or Server instance.

Connecting with a Cloud Account

To connect to a Cloud account, you'll first need to retrieve an APIToken. To generate one, log in to your Atlassian account and navigate to API tokens > Create API token. The generated token will be displayed.

Supply the following to connect to data:

• User: Set this to the username of the authenticating user.
• APIToken: Set this to the API token found previously.

Connecting with a Service Account

To authenticate with a service account, supply the following connection properties:

• User: Set this to the username of the authenticating user.
• Password: Set this to the password of the authenticating user.
• URL: Set this to the URL associated with your JIRA Service Desk endpoint. For example, https://yoursitename.atlassian.net.

Note: Password has been deprecated for connecting to a Cloud Account and is now used only to connect to a Server Instance.

Accessing Custom Fields

By default, the connector only surfaces system fields. To access the custom fields for Issues, set IncludeCustomFields.

Configure the SQL Gateway

See the SQL Gateway Overview to set up connectivity to Jira Service Management data as a virtual MySQL database. You will configure a MySQL remoting service that listens for MySQL requests from clients. The service can be configured in the SQL Gateway UI.

👁 Creating a MySQL Remoting Service in SQL Gateway (Salesforce is shown)

Query Jira Service Management from MySQL Workbench

The steps below outline connecting to the virtual Jira Service Management database created in the SQL Gateway from MySQL Workbench and issuing basic queries to work with live Jira Service Management data.

Connect to Jira Service Management through the SQL Gateway

1. In MySQL Workbench, click to add a new MySQL connection.
2. Name the connection (CData SQL Gateway for Jira Service Management).
3. Set the Hostname, Port, and Username parameters to connect to the SQL Gateway.
4. Click Store in Vault to set and store the password.
5. Click Test Connection to ensure the connection is configured properly and click OK.

NOTE: When we refer to Username and Password, we mean the credentials for the user(s) created for the SQL Gateway.

Query Jira Service Management Data

1. Open the connection you just created (CData SQL Gateway for Jira Service Management).
2. Click File -> New Query Tab.
3. Write a SQL query to retrieve Jira Service Management data, like SELECT * FROM `CData JiraServiceDesk Sys`.Requests;

With access to live Jira Service Management data from MySQL Workbench, you can easily work with Jira Service Management, just like you would a MySQL database. Get started now with a free, 30-day trial of the CData ODBC Driver for Jira Service Management and the CData SQL Gateway.