Connect to and Query Jira Service Management Data in QlikView over ODBC

The CData ODBC drivers expand your ability to work with data from hundreds of data sources. QlikView is a business discovery platform that provides self-service BI for all business users in an organization. This article outlines simple steps to connect to Jira Service Management data using the CData ODBC driver and create data visualizations in QlikView.

The CData ODBC drivers offer unmatched performance for interacting with live Jira Service Management data in QlikView due to optimized data processing built into the driver. When you issue complex SQL queries from QlikView to Jira Service Management, the driver pushes supported SQL operations, like filters and aggregations, directly to Jira Service Management and utilizes the embedded SQL engine to process unsupported operations (often SQL functions and JOIN operations) client-side. With built-in dynamic metadata querying, you can visualize and analyze Jira Service Management data using native QlikView data types.

Connect to Jira Service Management as an ODBC Data Source

If you have not already, first specify connection properties in an ODBC DSN (data source name). This is the last step of the driver installation. You can use the Microsoft ODBC Data Source Administrator to create and configure ODBC DSNs.

You can establish a connection to any Jira Service Desk Cloud account or Server instance.

Connecting with a Cloud Account

To connect to a Cloud account, you'll first need to retrieve an APIToken. To generate one, log in to your Atlassian account and navigate to API tokens > Create API token. The generated token will be displayed.

Supply the following to connect to data:

• User: Set this to the username of the authenticating user.
• APIToken: Set this to the API token found previously.

Connecting with a Service Account

To authenticate with a service account, supply the following connection properties:

• User: Set this to the username of the authenticating user.
• Password: Set this to the password of the authenticating user.
• URL: Set this to the URL associated with your JIRA Service Desk endpoint. For example, https://yoursitename.atlassian.net.

Note: Password has been deprecated for connecting to a Cloud Account and is now used only to connect to a Server Instance.

Accessing Custom Fields

By default, the connector only surfaces system fields. To access the custom fields for Issues, set IncludeCustomFields.

When you configure the DSN, you may also want to set the Max Rows connection property. This will limit the number of rows returned, which is especially helpful for improving performance when designing reports and visualizations.

Populate a Chart with Jira Service Management Data

The steps below supply the results of an SQL query to a visualization in QlikView. In this article, you will create a bar chart with the query below:

SELECT RequestId, ReporterName FROM Requests WHERE CurrentStatus = 'Open'

1. Click File -> Edit Script (or click the Edit Script button in the Toolbar).
2. On the Data tab, select ODBC in the Database menu and click Connect. 👁 Connecting to an ODBC data source.
   
3. Select the DSN (CData JiraServiceDesk Sys) in the resulting dialog. 👁 Selecting a DSN (Salesforce is shown).
   A command like the following is generated:

   ODBC CONNECT TO [CData JiraServiceDesk Sys];
   

4. Enter the SQL query directly into the script with the SQL command (or click Select to build the query in the SELECT statement wizard).

   SQL SELECT RequestId, ReporterName FROM Requests WHERE CurrentStatus = 'Open';
   

   Where possible, the SQL operations in the query, like filters and aggregations, will be pushed down to Jira Service Management, while any unsupported operations (which can include SQL functions and JOIN operations) will be managed client-side by the CData SQL engine embedded in the driver.

   👁 A script that connects and executes an SQL query. (Salesforce is shown.)
   
5. Close the script editor and reload the document to execute the script.
6. Click Tools -> Quick Chart Wizard. In the wizard, select the chart type. This example uses a bar chart. When building the chart, you have access to the fields from Jira Service Management, typed appropriately for QlikView, thanks to built-in dynamic metadata querying.
7. When defining Dimensions, select RequestId in the First Dimension menu.
8. When defining Expressions, click the summary function you want and select ReporterName in the menu.

9. Finish the wizard to generate the chart. The CData ODBC Driver for Jira Service Management connects to live Jira Service Management data, so the chart can be refreshed to see real-time changes. Live connections are possible and effective, thanks to the high-performance data processing native to CData ODBC Drivers.

   👁 A chart populated with the results of a query. (Salesforce is shown.)