Connect to ServiceDesk Plus Data from a Connection Pool in Jetty

The CData JDBC driver for ServiceDesk Plus is easy to integrate with Java Web applications. This article shows how to efficiently connect to ServiceDesk Plus data in Jetty by configuring the driver for connection pooling. You will configure a JNDI resource for ServiceDesk Plus in Jetty.

Configure the JDBC Driver for Salesforce as a JNDI Data Source

Follow the steps below to connect to Salesforce from Jetty.

1. Enable the JNDI module for your Jetty base. The following command enables JNDI from the command-line:

   java -jar ../start.jar --add-to-startd=jndi
   

2. Add the CData and license file, located in the lib subfolder of the installation directory, into the lib subfolder of the context path.

3. Declare the resource and its scope. Enter the required connection properties in the resource declaration. This example declares the ServiceDesk Plus data source at the level of the Web app, in WEB-INF\jetty-env.xml.

   <Configure id='servicedeskplusdemo' class="org.eclipse.jetty.webapp.WebAppContext">
    <New id="servicedeskplusdemo" class="org.eclipse.jetty.plus.jndi.Resource">
    <Arg><Ref refid="servicedeskplusdemo"/></Arg>
    <Arg>jdbc/servicedeskplusdb</Arg>
    <Arg>
    <New class="cdata.jdbc.api.APIDriver">
    <Set name="url">jdbc:api:</Set>
    <Set name="Profile">C:\profiles\ServiceDeskPlus.apip</Set>
    <Set name="ProfileSettings">"Portal</Set>
    <Set name="Domain">.in</Set>
    <Set name="Scope">SDPOnDemand.requests.READ SDPOnDemand.problems.READ SDPOnDemand.assets.READ SDPOnDemand.projects.READ"</Set>
    <Set name="AuthScheme">OAuth</Set>
    <Set name="OAuthClientId">your_client_id</Set>
    <Set name="OAuthClientSecret">your_client_secret</Set>
    </New>
    </Arg>
    </New>
   </Configure>
   

   Using OAuth Authentication

   ServiceDeskPlus uses Zoho OAuth 2.0 for secure authentication. To set up OAuth access:

   1. Register your application in the Zoho Developer Console at https://api-console.zoho.com
   2. Configure your redirect URI to match your application setup
   3. Note your Client ID and Client Secret from the application settings

   After setting the following connection properties, you are ready to connect:

   • AuthScheme: Set this to OAuth.
   • OAuthClientId: Set this to your Zoho application Client ID.
   • OAuthClientSecret: Set this to your Zoho application Client Secret.
   • Scope: Set this to the required ServiceDeskPlus permissions (default includes read access to requests, problems, assets, and projects).
   • Domain: Set this to your ServiceDeskPlus domain
   • Portal: Set this to your ServiceDeskPlus portal

   Example Connection String

   Profile=C:\profiles\ServiceDeskPlus.apip;ProfileSettings="Portal=itdesk;Domain=.in;Scope=SDPOnDemand.requests.READ SDPOnDemand.problems.READ SDPOnDemand.assets.READ SDPOnDemand.projects.READ";AuthScheme=OAuth;OAuthClientId=your_client_id;OAuthClientSecret=your_client_secret;
   

4. Configure the resource in the Web.xml:

    jdbc/servicedeskplusdb
    javax.sql.DataSource
    Container
   
   

5. You can then access ServiceDesk Plus with a lookup to java:comp/env/jdbc/servicedeskplusdb:

   InitialContext ctx = new InitialContext();
   DataSource myservicedeskplus = (DataSource)ctx.lookup("java:comp/env/jdbc/servicedeskplusdb");
   

More Jetty Integration

The steps above show how to configure the driver in a simple connection pooling scenario. For more use cases and information, see the Working with Jetty JNDI chapter in the Jetty documentation.