Build ServiceDesk Plus-Connected Web Apps in Servoy

Servoy is a rapid application development and deployment platform. When paired with the CData API Driver for JDBC, users can build ServiceDesk Plus-connected apps that work with live ServiceDesk Plus data. This article describes how to connect to ServiceDesk Plus from Servoy and build a simple web app to display and search ServiceDesk Plus data.

With built-in optimized data processing, the CData JDBC Driver offers unmatched performance for interacting with live ServiceDesk Plus data. When you issue complex SQL queries to ServiceDesk Plus, the driver pushes supported SQL operations, like filters and aggregations, directly to ServiceDesk Plus and utilizes the embedded SQL engine to process unsupported operations client-side (often SQL functions and JOIN operations). Its built-in dynamic metadata querying lets you work with ServiceDesk Plus data using native data types.

Connect to ServiceDesk Plus in Servoy Developer

To build ServiceDesk Plus-connected apps, you need to first create a data provider in Servoy Developer using the CData API Driver for JDBC.

1. Install the JDBC Driver.
2. Copy the JDBC Driver JAR file. (cdata.jdbc.api.jar) to the /application_server/drivers/ directory in the installation directory for Servoy.
3. Open Servoy Developer.
4. In the Solution Explorer, right-click Database Server (under Resources) and choose "Connect to existing database" -> "empty."
   1. Name the server.
   2. Click to show the advanced server settings.

      • Set the URL, for example: jdbc:api:Profile=C:\profiles\ServiceDeskPlus.apip;ProfileSettings="Portal=itdesk;Domain=.in;Scope=SDPOnDemand.requests.READ SDPOnDemand.problems.READ SDPOnDemand.assets.READ SDPOnDemand.projects.READ";AuthScheme=OAuth;OAuthClientId=your_client_id;OAuthClientSecret=your_client_secret;

        Built-In Connection String Designer

        For assistance in constructing the JDBC URL, use the connection string designer built into the ServiceDesk Plus JDBC Driver. Either double-click the JAR file or execute the jar file from the command-line.

        				java -jar cdata.jdbc.api.jar
        				

        Fill in the connection properties and copy the connection string to the clipboard.

        Using OAuth Authentication

        ServiceDeskPlus uses Zoho OAuth 2.0 for secure authentication. To set up OAuth access:

        1. Register your application in the Zoho Developer Console at https://api-console.zoho.com
        2. Configure your redirect URI to match your application setup
        3. Note your Client ID and Client Secret from the application settings

        After setting the following connection properties, you are ready to connect:

        • AuthScheme: Set this to OAuth.
        • OAuthClientId: Set this to your Zoho application Client ID.
        • OAuthClientSecret: Set this to your Zoho application Client Secret.
        • Scope: Set this to the required ServiceDeskPlus permissions (default includes read access to requests, problems, assets, and projects).
        • Domain: Set this to your ServiceDeskPlus domain
        • Portal: Set this to your ServiceDeskPlus portal

        Example Connection String

        Profile=C:\profiles\ServiceDeskPlus.apip;ProfileSettings="Portal=itdesk;Domain=.in;Scope=SDPOnDemand.requests.READ SDPOnDemand.problems.READ SDPOnDemand.assets.READ SDPOnDemand.projects.READ";AuthScheme=OAuth;OAuthClientId=your_client_id;OAuthClientSecret=your_client_secret;
        

        👁 Using the built-in connection string designer to generate a JDBC URL (Salesforce is shown.)
        
      • Select the Driver class you just copied, for example, cdata.jdbc.api.APIDriver
   👁 Connecting to data through the JDBC Driver (Salesforce is shown).
   

Build a ServiceDesk Plus-Connected Web App

Once you have configured the connection to ServiceDesk Plus in the Servoy Developer resources, you are ready to build apps with access to live ServiceDesk Plus data.

Create a New Solution

1. In the Server Explorer, right-click "All solutions" and select "Create new solution."
2. Name the solution.
3. Select the checkbox to include the "search" module.
4. Click "Finish."

Create a New Form

Right-click "Forms" and select "Create new form."

1. Name the form.
2. Select a Datasource.
3. Set the type (e.g., Simple) and click "Finish."

Add a Data Grid to the Form

1. Drag a Data Grid component (from Servoy NG-Grids) onto the form.

2. Drag a column component onto the Data Grid and set the "dataprovider" property for each column component to a column from the ServiceDesk Plus "table" (e.g., from the AnnouncementComments table).

   Continue adding columns as desired.

Add Searching to the App

Note that the "svySearch" extension is required to add search functionality (included by default when you create a new solution). If you did not add the extension when you created the solution or you are modifying an existing solution, you can add the search module by right-clicking Modules (in the solution) and selecting "Add Module." Select "svySearch" and click "OK."

1. Drag a Text Field component onto the Form.
2. Right-click the Form and select "Open in Script Editor."
3. Create a new variable (JavaScript) to hold the search value:

   var searchText = '';
   

4. Back on the Form, in the Text Field properties:
   1. Set the "dataprovider" property to the Form variable you just created.
   2. Double-click to add a method for the onAction event.
   3. Click to create the method in "Form," name the method (e.g., onEnter), and click "Create private."
   4. Click "OK & Show."
5. Add the following JavaScript to the JavaScript file to use the Servoy framework to implement searching bound data based on the text in the Text Field:

   var search = scopes.svySearch.createSimpleSearch(foundset).setSearchText(searchText);
   search.setSearchAllColumns();
   search.loadRecords(foundset);
   

Save and Launch the App

Save the form and JavaScript file, then click Run -> Launch NGClient to start the web app.

Download a free, 30-day trial of the CData API Driver for JDBC and start building ServiceDesk Plus-connected apps with Servoy. Reach out to our Support Team if you have any questions.