DataBind Controls to ServiceDesk Plus Data in C++Builder

The CData ODBC driver for ServiceDesk Plus makes it easy to integrate connectivity to live ServiceDesk Plus data with standard data access components in C++Builder. This article shows how to create a simple visual component library (VCL) application in C++Builder that connects to ServiceDesk Plus data, executes queries, and displays the results in a grid. An additional section shows how to use FireDAC components to execute commands from code.

Create a Connection to ServiceDesk Plus Data

If you have not already, first specify connection properties in an ODBC DSN (data source name). This is the last step of the driver installation. You can use the Microsoft ODBC Data Source Administrator to create and configure ODBC DSNs.

Using OAuth Authentication

ServiceDeskPlus uses Zoho OAuth 2.0 for secure authentication. To set up OAuth access:

1. Register your application in the Zoho Developer Console at https://api-console.zoho.com
2. Configure your redirect URI to match your application setup
3. Note your Client ID and Client Secret from the application settings

After setting the following connection properties, you are ready to connect:

• AuthScheme: Set this to OAuth.
• OAuthClientId: Set this to your Zoho application Client ID.
• OAuthClientSecret: Set this to your Zoho application Client Secret.
• Scope: Set this to the required ServiceDeskPlus permissions (default includes read access to requests, problems, assets, and projects).
• Domain: Set this to your ServiceDeskPlus domain
• Portal: Set this to your ServiceDeskPlus portal

Example Connection String

Profile=C:\profiles\ServiceDeskPlus.apip;ProfileSettings="Portal=itdesk;Domain=.in;Scope=SDPOnDemand.requests.READ SDPOnDemand.problems.READ SDPOnDemand.assets.READ SDPOnDemand.projects.READ";AuthScheme=OAuth;OAuthClientId=your_client_id;OAuthClientSecret=your_client_secret;

You can then follow the steps below to use the Data Explorer to create a FireDAC connection to ServiceDesk Plus.

1. In a new VCL Forms application, expand the FireDAC node in the Data Explorer.
2. Right-click the ODBC Data Source node in the Data Explorer.
3. Click Add New Connection.
4. Enter a name for the connection.
5. In the FireDAC Connection Editor that appears, set the DataSource property to the name of the ODBC DSN for ServiceDesk Plus.

👁 A FireDAC connection to the ODBC data source. (Salesforce is shown.)

Create VCL Applications with Connectivity to ServiceDesk Plus Data

Follow the procedure below to start querying ServiceDesk Plus data from a simple VCL application that displays the results of a query in a grid.

1. Drop a TFDConnection component onto the form and set the following properties:

   • ConnectionDefName: Select the FireDAC connection to ServiceDesk Plus.
   • Connected: Select True from the menu and, in the dialog that appears, enter your credentials.

2. Drop a TFDQuery component onto the form and set the properties below:

   • Connection: Set this property to the TFDConnection component, if this component is not already specified.

   • SQL: Click the button in the SQL property and enter a query. For example:

     SELECT , FROM AnnouncementComments WHERE AnnouncementId = '12345'
     

   • Active: Set this property to true.

3. Drop a TDataSource component onto the form and set the following property:

   • DataSet: In the menu for this property, select the name of the TFDQuery component.

4. Drop a TDBGrid control onto the form and set the following property:

   • DataSource: Select the name of the TDataSource.
5. Drop a TFDGUIxWaitCursor onto the form — this is required to avoid a run-time error.

👁 Components in FireDAC used to databind an editable grid to the data source. (Salesforce is shown.)

Execute Commands to ServiceDesk Plus with FireDAC Components

You can use the TFDConnection and TFQuery components to execute queries to ServiceDesk Plus data. This section provides ServiceDesk Plus-specific examples of executing queries with the TFQuery component.

Connect to ServiceDesk Plus Data

To connect to the data source, set the Connected property of the TFDConnection component to true. You can set the same properties from code:

FDConnection1->ConnectionDefName = "CData ServiceDesk Plus ODBC Source";
FDConnection1->Connected = true;

To connect the TFDQuery component to ServiceDesk Plus data, set the Connection property of the component. When a TFDQuery component is added at design time, its Connection property is automatically set to point to a TFDConnection on the form, as in the application above.

Create Parameterized Queries

To create a parameterized query, use the following syntax below:

FDQuery1->SQL->Text = "select * from AnnouncementComments where announcementid = :AnnouncementId";
FDQuery1->ParamByName("announcementid")->AsString = "12345";
FDQuery1->Open();

The example above binds a string-type input parameter by name and then opens the dataset that results.

Prepare the Statement

Preparing statements is costly in system resources and time. The connection must be active and open while a statement is prepared. By default, FireDAC prepares the query to avoid recompiling the same query over and over. To disable statement preparation, set ResourceOptions.DirectExecute to True; for example, when you need to execute a query only once.

Execute a Query

To execute a query that returns a result set, such as a select query, use the Open method. The Open method executes the query, returns the result set, and opens it. The Open method will return an error if the query does not produce a result set.

FDQuery1->SQL->Text = "select * from AnnouncementComments where announcementid = :AnnouncementId";
FDQuery1->ParamByName("announcementid")->AsString = "12345";
FDQuery1->Open();

Related Articles

Below you can find other articles for using the CData ODBC Driver with RAD Studio, Delphi, and C++ Builder.

• DataBind Controls to ServiceDesk Plus Data in Delphi
• Viewing ServiceDesk Plus Data in RAD Studio Data Explorer
• Build a Simple VCL Application for ServiceDesk Plus Data