Query ServiceDesk Plus Data as a MySQL Database in Node.js

You can use the SQL Gateway from the ODBC Driver for ServiceDesk Plus to query ServiceDesk Plus data through a MySQL interface. Follow the procedure below to start the MySQL remoting service of the SQL Gateway and start querying using Node.js.

Connect to ServiceDesk Plus Data

If you have not already done so, provide values for the required connection properties in the data source name (DSN). You can use the built-in Microsoft ODBC Data Source Administrator to configure the DSN. This is also the last step of the driver installation. See the "Getting Started" chapter in the help documentation for a guide to using the Microsoft ODBC Data Source Administrator to create and configure a DSN.

Using OAuth Authentication

ServiceDeskPlus uses Zoho OAuth 2.0 for secure authentication. To set up OAuth access:

1. Register your application in the Zoho Developer Console at https://api-console.zoho.com
2. Configure your redirect URI to match your application setup
3. Note your Client ID and Client Secret from the application settings

After setting the following connection properties, you are ready to connect:

• AuthScheme: Set this to OAuth.
• OAuthClientId: Set this to your Zoho application Client ID.
• OAuthClientSecret: Set this to your Zoho application Client Secret.
• Scope: Set this to the required ServiceDeskPlus permissions (default includes read access to requests, problems, assets, and projects).
• Domain: Set this to your ServiceDeskPlus domain
• Portal: Set this to your ServiceDeskPlus portal

Example Connection String

Profile=C:\profiles\ServiceDeskPlus.apip;ProfileSettings="Portal=itdesk;Domain=.in;Scope=SDPOnDemand.requests.READ SDPOnDemand.problems.READ SDPOnDemand.assets.READ SDPOnDemand.projects.READ";AuthScheme=OAuth;OAuthClientId=your_client_id;OAuthClientSecret=your_client_secret;

Configure the SQL Gateway

See the SQL Gateway Overview to set up connectivity to ServiceDesk Plus data as a virtual MySQL database. You will configure a MySQL remoting service that listens for MySQL requests from clients. The service can be configured in the SQL Gateway UI.

👁 Creating a MySQL Remoting Service in SQL Gateway (Salesforce is shown)

Query ServiceDesk Plus from Node.js

The following example shows how to define a connection and execute queries to ServiceDesk Plus with the mysql module. You will need the following information:

• Host name or address, and port: The machine and port where the MySQL remoting service is listening for MySQL connections.
• Username and password: The username and password of a user you authorized on the Users tab of the SQL Gateway.
• Database name: The DSN you configured for the MySQL remoting service.

Connect to ServiceDesk Plus data and start executing queries with the code below:

var mysql = require('mysql');
var connection = mysql.createConnection({
 host : 'localhost',
 database : 'CData API Sys',
 port	 : '3306',
 user : 'mysql_user',
 password : 'test'
});
connection.connect();
connection.query('SELECT * FROM AnnouncementComments', function(err, rows, fields) {
 if (err) throw err;
 console.log(rows);
});

connection.end();