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URL: https://www.cdata.com/kb/tech/servicenow-cloud-chatgpt.rst

⇱ Use ChatGPT to Talk to Your ServiceNow Data via CData Connect AI

Use ChatGPT to Talk to Your ServiceNow Data via CData Connect AI

👁 Jerod Johnson
Jerod Johnson
Director, Technology Evangelism
Leverage the CData Connect AI Remote MCP Server to enable ChatGPT to securely answer questions and take actions on your ServiceNow data for you.

ChatGPT is an AI chatbot developed by OpenAI, launched in November 2022. Based on large language models (LLMs), it enables users to refine and steer conversations through natural language processing. ChatGPT's developer mode, available to Plus and Pro subscribers, provides full Model Context Protocol (MCP) support for connecting to external data sources and tools.

CData Connect AI offers a dedicated cloud-to-cloud interface for connecting to ServiceNow data. The CData Connect AI Remote MCP Server enables secure communication between ChatGPT and ServiceNow. This allows you to ask questions and take actions on your ServiceNow data using ChatGPT, all without the need for data replication to a natively supported database. With its inherent optimized data processing capabilities, CData Connect AI efficiently channels all supported SQL operations, including filters and JOINs, directly to ServiceNow. This leverages server-side processing to swiftly deliver the requested ServiceNow data.

About ServiceNow Data Integration

CData simplifies access and integration of live ServiceNow data. Our customers leverage CData connectivity to:

  • Get optimized performance since CData uses the REST API for data and the SOAP API for schema.
  • Read, write, update, and delete ServiceNow objects like Schedules, Timelines, Questions, Syslogs and more.
  • Use SQL stored procedures for actions like adding items to a cart, submitting orders, and downloading attachments.
  • Securely authenticate with ServiceNow, including basic (username and password), OKTA, ADFS, OneLogin, and PingFederate authentication schemes.

Many users access live ServiceNow data from preferred analytics tools like Tableau, Power BI, and Excel, and use CData solutions to integrate ServiceNow data with their database or data warehouse.


Getting Started


Step 1: Configure ServiceNow Connectivity for ChatGPT

Connectivity to ServiceNow from ChatGPT is made possible through CData Connect AI Remote MCP. To interact with ServiceNow data from ChatGPT, we start by creating and configuring a ServiceNow connection in CData Connect AI.

  1. Log into your Connect AI account, click Sources, and then click Add Connection.
    2. 👁 Adding a Connection
  2. Select "ServiceNow" from the Add Connection panel.
    3. 👁 Selecting a data source
  3. Enter the necessary authentication properties to connect to ServiceNow.

    ServiceNow uses the OAuth 2.0 authentication standard. To authenticate using OAuth, register an OAuth app with ServiceNow to obtain the OAuthClientId and OAuthClientSecret connection properties. In addition to the OAuth values, specify the Instance, Username, and Password connection properties.

    See the "Getting Started" chapter in the help documentation for a guide on connecting to ServiceNow.

    👁 Configuring a connection (Salesforce is shown)
  4. Click Save & Test

With the connection configured, we are ready to connect to ServiceNow data from ChatGPT.

Step 2: Connect ChatGPT to CData Connect AI

Follow these steps to add a CData Connect AI connection in ChatGPT:

  1. Sign in to ChatGPT with a Plus or Pro subscription.
  2. Navigate to Apps from the left panel.
  3. Select the CData Connect AI app from the list.
    4. . 👁 Search for CData Connect AI
  4. Click Connect to authenticate to your Connect AI account.
    5. 👁 Click Connect to authenticate
  5. Click Sign in with CData Connect AI to add Connect AI to your ChatGPT account.
    6. 👁 Sign in with CData Connect AI
  6. After successful authorization, you will be redirected back to ChatGPT.
  7. Click Start Chat to start a new conversation in ChatGPT with Connect AI connected at the background.
    8. 👁 Start Chat

Step 3: Explore Live ServiceNow Data with ChatGPT

  1. Start a new conversation in ChatGPT.
  2. Connect AI should ideally be automatically enabled in the chat. If not, navigate to -> More -> CData Connect AI, under the chatbox, to enable the connector from the dropdown
    3. 👁 Enable CData Connect AI in the chat
  3. You can now start exploring your data with natural language prompts. ChatGPT will use the Connect AI MCP server to query your live ServiceNow data. Example prompts:
    • "Show me all customers from the last 30 days"
    • "What are my top performing products?"
    • "Analyze sales trends for this quarter"
    • "List all active projects and their current status"
    Refer to CData prompt library for more prompt ideas.
    4. 👁 Using natural language to explore your ServiceNow data (Salesforce used here).
  4. Permit ChatGPT to access your ServiceNow data. Click Query Data to continue, or Deny to refuse.
    5. 👁 Give permissions to ChatGPT.
  5. ChatGPT translates your natural language queries into SQL and execute them against your ServiceNow data through the Connect AI MCP server.
    6. 👁 ChatGPT shows the desired results from your ServiceNow data based on the prompts

Get CData Connect AI

To get live data access to hundreds of SaaS, Big Data, and NoSQL sources directly from your cloud applications, try CData Connect AI today!