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URL: https://www.cdata.com/kb/tech/servicenow-cloud-mistral.rst

⇱ How to Connect to Live ServiceNow Data in Mistral AI Workflows and Agents (via CData Connect AI)

How to Connect to Live ServiceNow Data in Mistral AI Workflows and Agents (via CData Connect AI)

👁 Mohsin Turki
Mohsin Turki
Technical Marketing Engineer
Leverage the CData Connect AI Remote MCP Server to enable Mistral AI to securely access, query, and take action on live ServiceNow data without replication.

Mistral AI is a frontier AI company that builds enterprise-grade open-source and commercial large language models (LLMs). With Mistral, you can train, fine-tune, and deploy agents anywhere – on premises, in the cloud, or at the edge – while retaining full control of your data. Its agent-ready platform enables multilingual and multimodal AI that can search, create, code, automate, and collaborate securely, with support for memory and extended context handling.

CData Connect AI provides a secure cloud-to-cloud interface for easily integrating hundreds of enterprise data sources with Mistral AI. Through CData Connect AI, Mistral AI agents can query, analyze, and act on live ServiceNow data in real time, without replication. Connect AI manages authentication, security, and query optimization so you can focus on building intelligent workflows, while Mistral handles reasoning and natural language interaction.

In this guide, we will use Mistral AI's Le Chat, Mistral's customizable conversational chatbot, along with CData Connect AI to connect to live ServiceNow data. You will be able to interact with your live ServiceNow data directly in Mistral AI workflows – running queries and automating tasks securely.

The setup takes just a few minutes, and once connected, you will have your own chatbot agent intelligently conversing with your live ServiceNow data.

Let's begin.

Prerequisites

  1. A Mistral AI account – Sign up or log in here.
  2. A CData Connect AI account – Sign up or log in here.
  3. An active ServiceNow account with valid credentials.

Overview

Here is a quick overview of the steps we will follow:

  1. Connect: Add a connection to ServiceNow in CData Connect AI using your credentials.
  2. Configure: Create a custom MCP connection in Mistral AI Le Chat that points to your ServiceNow connection in CData Connect AI.
  3. Query: Interact with live ServiceNow data in Mistral AI workflows – running queries and taking actions using natural language.

About ServiceNow Data Integration

CData simplifies access and integration of live ServiceNow data. Our customers leverage CData connectivity to:

  • Get optimized performance since CData uses the REST API for data and the SOAP API for schema.
  • Read, write, update, and delete ServiceNow objects like Schedules, Timelines, Questions, Syslogs and more.
  • Use SQL stored procedures for actions like adding items to a cart, submitting orders, and downloading attachments.
  • Securely authenticate with ServiceNow, including basic (username and password), OKTA, ADFS, OneLogin, and PingFederate authentication schemes.

Many users access live ServiceNow data from preferred analytics tools like Tableau, Power BI, and Excel, and use CData solutions to integrate ServiceNow data with their database or data warehouse.


Getting Started


Step 1: Configure ServiceNow Connectivity for Mistral

Connectivity to ServiceNow from Mistral AI is made possible through CData Connect AI Remote MCP. To interact with ServiceNow data from Mistral, we start by creating and configuring a ServiceNow connection in CData Connect AI.

  1. Log into Connect AI, click Sources, and then click Add Connection.
    2. 👁 Adding a Connection
  2. Select "ServiceNow" from the Add Connection panel.
    3. 👁 Selecting a data source
  3. Enter the necessary authentication properties to connect to ServiceNow.

    ServiceNow uses the OAuth 2.0 authentication standard. To authenticate using OAuth, register an OAuth app with ServiceNow to obtain the OAuthClientId and OAuthClientSecret connection properties. In addition to the OAuth values, specify the Instance, Username, and Password connection properties.

    See the "Getting Started" chapter in the help documentation for a guide on connecting to ServiceNow.

    👁 Configuring a connection (Salesforce is shown)
  4. Click Save & Test.
  5. Navigate to the Permissions tab in the Add ServiceNow Connection page and update the user-based permissions. 👁 Updating permissions

Add a Personal Access Token

A Personal Access Token (PAT) is used to authenticate the connection to Connect AI from Mistral AI. It is a best practice to create a separate PAT for each service to maintain fine-grained access control.

  1. Click on the gear icon () at the top right of the Connect AI app to open the Settings page.
  2. On the Settings page, go to the Access Tokens section and click Create PAT.
  3. Give the PAT a descriptive name and click Create. 👁 Creating a new PAT
  4. Note: The PAT is only visible at creation, so be sure to copy and store it securely for future use.

With the connection configured and a PAT generated, you are ready to connect to ServiceNow data from Mistral AI workflows.


Step 2: Configure the MCP Connector in Mistral Le Chat

With your ServiceNow connection and PAT created in CData Connect AI, the next step is to configure a custom MCP connector inside Mistral Le Chat.

  1. Log into Le Chat. 👁 Logging into Mistral Le Chat
  2. From the left-hand menu, click on Intelligence, then select Connectors. Click Add Connector. 👁 Adding a new connector
  3. In the dialog, select Custom MCP Connector and enter the following details:
    • Connector Name: For example, CData_Remote_MCP.
    • Connector Server: https://mcp.cloud.cdata.com/mcp (found in the "Connect Data to AI" ribbon in Connect AI).
    • Authentication Method: API Token Authentication.
    • Header Name: Authorization.
    • Header Value: Basic [email protected]:YourPAT (replace "[email protected]" with your CData Connect AI email and "YourPAT" with the PAT created earlier in above format).
    👁 Configuring the MCP connection
  4. Click Connect to establish the connection.
  5. Scroll down to the bottom of the Connections section to confirm that your MCP connection is successfully established. 👁 MCP connection established

This step ensures that Mistral Le Chat can securely route queries through the CData Remote MCP Server to your live ServiceNow data.


Step 3: Query Live ServiceNow Data from Mistral AI

Now that your MCP connector is configured in Le Chat, you can begin querying live ServiceNow data directly in your conversations.

  1. In Le Chat, click on Chats in the left menu to start a new chat.
  2. Enable your MCP connector by clicking the Enable Tools button. 👁 Enabling MCP tools in Le Chat
  3. Run a discovery query such as Get Catalogs or Get Tables to see the available data sources and schemas connected through CData Connect AI. 👁 Listing connected catalogs and tables
  4. Test the connection by running a simple query. For example: "Compare the win rate of Opportunities across different industries." 👁 Viewing visual query results (Salesforce is shown)
    👁 Viewing tabular query results (Salesforce is shown)

And that's it! You can now interact with live ServiceNow data conversationally inside Mistral Le Chat.

Build Complex AI Agents with CData Connect AI

With the integration complete, you can go beyond simple queries and build complex, multi-step AI agents. These agents can combine reasoning from Mistral AI with secure, real-time access to your enterprise data through CData Connect AI, enabling workflows such as sales forecasting, support triage, customer trend analysis, and more.

Try CData Connect AI for free today and use the full power of Mistral AI agents with secure, live access to your enterprise data.