VOOZH about

URL: https://www.cdata.com/kb/tech/servicenow-cloud-zoho-analytics.rst

⇱ Build ServiceNow-Connected Dashboards Using Zoho Analytics

Build ServiceNow-Connected Dashboards Using Zoho Analytics

👁 Dibyendu Datta
Dibyendu Datta
Lead Technology Evangelist
Use CData Connect AI to connect to ServiceNow Data from Zoho Analytics and import live ServiceNow data.

Zoho Analytics is a modern BI and Analytics platform that allows you to connect and analyze your data, while also creating visualizations and dashboards to discover hidden insights. When paired with CData Connect AI, Zoho Analytics provides instant, cloud-to-cloud access to ServiceNow data for reporting and analytics. This article demonstrates how to connect to ServiceNow using Connect AI and analyze ServiceNow data by creating dashboards in Zoho Analytics.

CData Connect AI provides a pure cloud-to-cloud interface for ServiceNow, allowing you to analyze ServiceNow data in Zoho Analytics — without replicating the data to a natively supported database. Using optimized data processing out of the box, CData Connect AI pushes all supported SQL operations (filters, JOINs, etc.) directly to ServiceNow, leveraging server-side processing to return the requested ServiceNow data quickly.

About ServiceNow Data Integration

CData simplifies access and integration of live ServiceNow data. Our customers leverage CData connectivity to:

  • Get optimized performance since CData uses the REST API for data and the SOAP API for schema.
  • Read, write, update, and delete ServiceNow objects like Schedules, Timelines, Questions, Syslogs and more.
  • Use SQL stored procedures for actions like adding items to a cart, submitting orders, and downloading attachments.
  • Securely authenticate with ServiceNow, including basic (username and password), OKTA, ADFS, OneLogin, and PingFederate authentication schemes.

Many users access live ServiceNow data from preferred analytics tools like Tableau, Power BI, and Excel, and use CData solutions to integrate ServiceNow data with their database or data warehouse.


Getting Started


Configure ServiceNow Connectivity for Zoho Analytics

Connectivity to ServiceNow from Zoho Analytics is made possible through CData Connect AI. To work with ServiceNow data from Zoho Analytics, we start by creating and configuring a ServiceNow connection.

  1. Log into Connect AI, click Sources, and then click Add Connection
    2. 👁 Adding a Connection
  2. Select "ServiceNow" from the Add Connection panel
    3. 👁 Selecting a data source
  3. Enter the necessary authentication properties to connect to ServiceNow.

    ServiceNow uses the OAuth 2.0 authentication standard. To authenticate using OAuth, register an OAuth app with ServiceNow to obtain the OAuthClientId and OAuthClientSecret connection properties. In addition to the OAuth values, specify the Instance, Username, and Password connection properties.

    See the "Getting Started" chapter in the help documentation for a guide on connecting to ServiceNow.

    👁 Configuring a connection (Salesforce is shown)
  4. Click Save & Test
  5. Navigate to the Permissions tab in the Add ServiceNow Connection page and update the User-based permissions. 👁 Updating permissions

Add a Personal Access Token

When connecting to Connect AI through the REST API, the OData API, or the Virtual SQL Server, a Personal Access Token (PAT) is used to authenticate the connection to Connect AI. It is best practice to create a separate PAT for each service to maintain granularity of access.

  1. Click on the Gear icon () at the top right of the Connect AI app to open the settings page.
  2. On the Settings page, go to the Access Tokens section and click Create PAT.
  3. Give the PAT a name and click Create. 👁 Creating a new PAT
  4. The personal access token is only visible at creation, so be sure to copy it and store it securely for future use.

With the connection configured and a PAT generated, you are ready to connect to ServiceNow data from Zoho Analytics.

Connect to ServiceNow in Zoho Analytics Using CData Connect AI

To establish a connection from Zoho Analytics to CData Connect AI, follow these steps:

  1. Log in to Zoho Analytics.
    2. 👁 Logging into Zoho Analytics
  2. Create a new connection and select Cloud Databases to open the connection modal.
    3. 👁 Creating a new connection
  3. Enter the following information:
    • Database Type - select MS SQL Server.
    • Endpoint - enter tds.cdata.com
    • SQL Server Instance Name - leave this blank.
    • Port - enter 14333
    • Username - enter your CData Connect AI username. This is displayed in the top-right corner of the CData Connect AI interface. For example, [email protected].
    • Password - enter the PAT you generated.
    • Database Name - enter the Connection Name of the CData Connect AI data source you want to connect to (for example, ServiceNow1).
    • Click Next.
      • 👁 Displaying configuration settings
  4. Choose the table that you would like to import from, e.g. incident.
    5. 👁 Choosing table to import
  5. A Data Preview of the table should pop up. Next, enter a Workspace Name and Table Name to be able to refer to in Zoho Analytics. Click Next.
    6. 👁 Displaying data preview
  6. There is an option to schedule the import periodically. After configuring, click Create.
    7. 👁 Scheduling the import
  7. Now, the import has been initiated. Click OK.
    8. 👁 Initiating the import
  8. View your new connection in the Zoho Analytics Explorer.
    9. 👁 Viewing new connection
  9. Click on the new connection to see the table.
    10. 👁 Viewing the table
  10. Zoho Analytics can auto-generate dashboards for the user, as seen here:
    11. 👁 Auto-generating a dashboard

We have successfully imported ServiceNow data into Zoho Analytics and created dashboards.

Get CData Connect AI

To get live data access to hundreds of SaaS, Big Data, and NoSQL sources directly from your cloud applications, try CData Connect AI today!