Stream ServiceNow Data into Apache Kafka Topics

Apache Kafka is an open-source stream processing platform that is primarily used for building real-time data pipelines and event-driven applications. When paired with the CData JDBC Driver for ServiceNow, Kafka can work with live ServiceNow data. This article describes how to connect, access and stream ServiceNow data into Apache Kafka Topics and to start Confluent Control Center to help users secure, manage, and monitor the ServiceNow data received using Kafka infrastructure in the Confluent Platform.

With built-in optimized data processing, the CData JDBC Driver offers unmatched performance for interacting with live ServiceNow data. When you issue complex SQL queries to ServiceNow, the driver pushes supported SQL operations, like filters and aggregations, directly to ServiceNow and utilizes the embedded SQL engine to process unsupported operations client-side (often SQL functions and JOIN operations). Its built-in dynamic metadata querying allows you to work with and analyze ServiceNow data using native data types.

Getting Started

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Prerequisites

Before connecting the CData JDBC Driver for streaming ServiceNow data in Apache Kafka Topics, install and configure the following in the client Linux-based system.

1. Confluent Platform for Apache Kafka
2. Confluent Hub CLI Installation
3. Self-Managed Kafka JDBC Source Connector for Confluent Platform

Define a New JDBC Connection to ServiceNow data

1. Download CData JDBC Driver for ServiceNow on a Linux-based system
2. Follow the given instructions to create a new directory extract all the driver contents into it:
   1. Create a new directory named ServiceNow

      		mkdir ServiceNow
      		

   2. Move the downloaded driver file (.zip) into this new directory

      		mv ServiceNowJDBCDriver.zip ServiceNow/
      		

   3. Unzip the CData ServiceNowJDBCDriver contents into this new directory

      		unzip ServiceNowJDBCDriver.zip
      		

3. Open the ServiceNow directory and navigate to the lib folder

   ls
   cd lib/
   

4. Copy the contents of the lib folder of the CData JDBC Driver for ServiceNow into the lib folder of Kafka Connect JDBC. Check the Kafka Connect JDBC folder contents to confirm that the cdata.jdbc.servicenow.jar file is successfully copied into the lib folder

   cp -r /path/to/CData JDBC Driver for ServiceNow/lib/* /usr/share/confluent-hub-components/confluentinc-kafka-connect-jdbc/lib/
   cd /usr/share/confluent-hub-components/confluentinc-kafka-connect-jdbc/lib/
   

5. Install the CData ServiceNow JDBC driver license using the given command, followed by your Name and Email ID

   	java -jar cdata.jdbc.servicenow.jar -l
   	

6. Enter the product key or "TRIAL" (In the scenarios of license expiry, please contact our CData Support team)
7. Start the Confluent local services using the command:

   	confluent local services start
   	

   This starts all the Confluent Services like Zookeeper, Kafka, Schema Registry, Kafka REST, Kafka CONNECT, ksqlDB and Control Center. You are now ready to use the CData JDBC driver for ServiceNow to stream messages using Kafka Connect Driver into Kafka Topics on ksqlDB.

   👁 Start the Confluent local services
   
8. Create the Kafka topics manually using a POST HTTP API Request:

    curl --location 'server_address:8083/connectors' 
   	--header 'Content-Type: application/json'
   	--data '{ 
   		"name": "jdbc_source_cdata_servicenow_01", 
   		"config": { 
   			"connector.class": "io.confluent.connect.jdbc.JdbcSourceConnector", 
   			"connection.url": "jdbc:servicenow:OAuthClientId=MyOAuthClientId;OAuthClientSecret=MyOAuthClientSecret;Username=MyUsername;Password=MyPassword;URL=https://myinstance12345.service-now-com;InitiateOAuth=GETANDREFRESH;",
   		"topic.prefix": "servicenow-01-", 
   		"mode": "bulk" 
   		} 
   	}'
   

   Let us understand the fields used in the HTTP POST body (shown above):

   • connector.class: Specifies the Java class of the Kafka Connect connector to be used.
   • connection.url: The JDBC connection URL to connect with ServiceNow data.

     Built-in Connection String Designer

     For assistance in constructing the JDBC URL, use the connection string designer built into the CData JDBC Driver for ServiceNow. Either double-click the JAR file or execute the jar file from the command-line.

     		java -jar cdata.jdbc.servicenow.jar
     		

     Fill in the connection properties and copy the connection string to the clipboard.

     ServiceNow uses the OAuth 2.0 authentication standard. To authenticate using OAuth, register an OAuth app with ServiceNow to obtain the OAuthClientId and OAuthClientSecret connection properties. In addition to the OAuth values, specify the Instance, Username, and Password connection properties.

     See the "Getting Started" chapter in the help documentation for a guide on connecting to ServiceNow.

     👁 Using the built-in connection string designer to generate a JDBC URL (Salesforce is shown.)
     
   • topic.prefix: A prefix that will be added to the Kafka topics created by the connector. It's set to "servicenow-01-".
   • mode: Specifies the mode in which the connector operates. In this case, it's set to "bulk", which suggests that the connector is configured to perform bulk data transfer.

   This request adds all the tables/contents from ServiceNow as Kafka Topics.

   Note: The IP Address (server) to POST the request (shown above) is the Linux Network IP Address.

9. Run ksqlDB and list the topics. Use the commands:

   ksql
   list topics;
   

   👁 List the Kafka Topics (BigCommerce is shown)
   
10. To view the data inside the topics, type the SQL Statement:

    PRINT topic FROM BEGINNING;
    

Connecting with the Confluent Control Center

To access the Confluent Control Center user interface, ensure to run the "confluent local services" as described in the above section and type http://<server address>:9021/clusters/ on your local browser.

Get Started Today

Download a free, 30-day trial of the CData JDBC Driver for ServiceNow and start streaming ServiceNow data into Apache Kafka. Reach out to our Support Team if you have any questions.