How to use SQLAlchemy ORM to access ServiceNow Data in Python

The rich ecosystem of Python modules lets you get to work quickly and integrate your systems effectively. With the CData Python Connector for ServiceNow and the SQLAlchemy toolkit, you can build ServiceNow-connected Python applications and scripts. This article shows how to use SQLAlchemy to connect to ServiceNow data to query ServiceNow data.

With built-in optimized data processing, the CData Python Connector offers unmatched performance for interacting with live ServiceNow data in Python. When you issue complex SQL queries from ServiceNow, the CData Connector pushes supported SQL operations, like filters and aggregations, directly to ServiceNow and utilizes the embedded SQL engine to process unsupported operations client-side (often SQL functions and JOIN operations).

Getting Started

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Connecting to ServiceNow Data

Connecting to ServiceNow data looks just like connecting to any relational data source. Create a connection string using the required connection properties. For this article, you will pass the connection string as a parameter to the create_engine function.

ServiceNow uses the OAuth 2.0 authentication standard. To authenticate using OAuth, register an OAuth app with ServiceNow to obtain the OAuthClientId and OAuthClientSecret connection properties. In addition to the OAuth values, specify the Instance, Username, and Password connection properties.

See the "Getting Started" chapter in the help documentation for a guide on connecting to ServiceNow.

Follow the procedure below to install SQLAlchemy and start accessing ServiceNow through Python objects.

Install Required Modules

Use the pip utility to install the SQLAlchemy toolkit and SQLAlchemy ORM package:

pip install sqlalchemy
pip install sqlalchemy.orm

Be sure to import the appropriate modules:

from sqlalchemy import create_engine, String, Column
from sqlalchemy.ext.declarative import declarative_base
from sqlalchemy.orm import sessionmaker

Model ServiceNow Data in Python

You can now connect with a connection string. Use the create_engine function to create an Engine for working with ServiceNow data.

NOTE: Users should URL encode the any connection string properties that include special characters. For more information, refer to the SQL Alchemy documentation.

engine = create_engine("servicenow:///?OAuthClientId=MyOAuthClientId&OAuthClientSecret=MyOAuthClientSecret&Username=MyUsername&Password=MyPassword&URL=https://myinstance12345.service-now-com&InitiateOAuth=GETANDREFRESH")

Declare a Mapping Class for ServiceNow Data

After establishing the connection, declare a mapping class for the table you wish to model in the ORM (in this article, we will model the incident table). Use the sqlalchemy.ext.declarative.declarative_base function and create a new class with some or all of the fields (columns) defined.

base = declarative_base()
class incident(base):
	__tablename__ = "incident"
	sys_id = Column(String,primary_key=True)
	priority = Column(String)
	...

Query ServiceNow Data

With the mapping class prepared, you can use a session object to query the data source. After binding the Engine to the session, provide the mapping class to the session query method.

Using the query Method

engine = create_engine("servicenow:///?OAuthClientId=MyOAuthClientId&OAuthClientSecret=MyOAuthClientSecret&Username=MyUsername&Password=MyPassword&URL=https://myinstance12345.service-now-com&InitiateOAuth=GETANDREFRESH")
factory = sessionmaker(bind=engine)
session = factory()
for instance in session.query(incident).filter_by(category="request"):
	print("sys_id: ", instance.sys_id)
	print("priority: ", instance.priority)
	print("---------")

Alternatively, you can use the execute method with the appropriate table object. The code below works with an active session.

Using the execute Method

incident_table = incident.metadata.tables["incident"]
for instance in session.execute(incident_table.select().where(incident_table.c.category == "request")):
	print("sys_id: ", instance.sys_id)
	print("priority: ", instance.priority)
	print("---------")

For examples of more complex querying, including JOINs, aggregations, limits, and more, refer to the Help documentation for the extension.

Free Trial & More Information

Download a free, 30-day trial of the CData Python Connector for ServiceNow to start building Python apps and scripts with connectivity to ServiceNow data. Reach out to our Support Team if you have any questions.