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URL: https://www.cdata.com/kb/tech/servicenow-ssis-task-import-2008.rst

⇱ Build Data Flows from ServiceNow to SQL Server using SSIS

Build Data Flows from ServiceNow to SQL Server using SSIS

👁 Jerod Johnson
Jerod Johnson
Director, Technology Evangelism
Easily back up ServiceNow data to SQL Server using the SSIS components for ServiceNow.

Using SQL Server as a backup for critical business data provides an essential safety net against loss. Backing up data to SQL Server enables business users to more easily connect that data with features like reporting, analytics, and more.

This example demonstrates how to use the CData SSIS Tasks for ServiceNow inside of a SQL Server SSIS workflow to transfer ServiceNow data into a Microsoft SQL Server database.

About ServiceNow Data Integration

CData simplifies access and integration of live ServiceNow data. Our customers leverage CData connectivity to:

  • Get optimized performance since CData uses the REST API for data and the SOAP API for schema.
  • Read, write, update, and delete ServiceNow objects like Schedules, Timelines, Questions, Syslogs and more.
  • Use SQL stored procedures for actions like adding items to a cart, submitting orders, and downloading attachments.
  • Securely authenticate with ServiceNow, including basic (username and password), OKTA, ADFS, OneLogin, and PingFederate authentication schemes.

Many users access live ServiceNow data from preferred analytics tools like Tableau, Power BI, and Excel, and use CData solutions to integrate ServiceNow data with their database or data warehouse.


Getting Started


Add the Components

To get started, add a new ServiceNow source and SQL Server ADO.NET destination to a new data flow task.

👁 The Data Flow task used in this example. (Salesforce is shown.)

Create a New Connection Manager

Follow the steps below to save ServiceNow connection properties in a connection manager.

  1. In the Connection Manager window, right-click and then click New Connection. The Add SSIS Connection Manager dialog is displayed.
  2. In the Connection Manager type menu, select ServiceNow. The CData ServiceNow Connection Manager is displayed.
  3. Configure connection properties.

    ServiceNow uses the OAuth 2.0 authentication standard. To authenticate using OAuth, register an OAuth app with ServiceNow to obtain the OAuthClientId and OAuthClientSecret connection properties. In addition to the OAuth values, specify the Instance, Username, and Password connection properties.

    See the "Getting Started" chapter in the help documentation for a guide on connecting to ServiceNow.

    👁 Configuring a connection (Salesforce is shown).

Configure the ServiceNow Source

Follow the steps below to specify the query to be used to extract ServiceNow data.

  1. Double-click the ServiceNow source to open the source component editor.
  2. In the Connection Manager menu, select the connection manager previously created.
  3. Specify the query to use for the data extraction. For example: 
    SELECT sys_id, priority FROM incident
    👁 The SQL query to retrieve records. (Salesforce is shown.)
  4. Close the ServiceNow Source control and connect it to the ADO.NET Destination.

Configure the SQL Server Destination

Follow the steps below to specify the SQL server table to load the ServiceNow data into.

  1. Open the ADO.NET Destination and add a New Connection. Enter your server and database information here.
  2. In the Data access mode menu, select "table or view".
  3. In the Table Or View menu, select the table or view to populate.
  4. Configure any properties you wish to on the Mappings screen. 👁 The mappings from the SSIS source component to SQL Server. (Salesforce is shown.)

Run the Project

You can now run the project. After the SSIS Task has finished executing, your database will be populated with ServiceNow data.

👁 The completed import. (Salesforce is shown.)

Ready to get started?

Download a free trial of the ServiceNow SSIS Component to get started:

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Learn more:

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ServiceNow SSIS Components

Powerful SSIS Source & Destination Components that allows you to easily connect SQL Server with live ServiceNow data through SSIS Workflows.

Use the ServiceNow Data Flow Components to synchronize with ServiceNow Schedules, Timelines, Questions, Syslogs, etc. Perfect for data synchronization, local back-ups, workflow automation, and more!