Create Zendesk-Connected Business Apps in AppSheet

Google AppSheet is a no-code development platform for application software, enabling users to design mobile, tablet, and web applications. When combined with CData Connect AI, you gain immediate cloud-to-cloud access to Zendesk data for business applications. This article outlines the process of connecting to Zendesk using Connect AI and constructing a basic app from Zendesk data within AppSheet.

CData Connect AI offers a dedicated cloud-to-cloud interface for Zendesk, enabling the creation of reports directly from live Zendesk data within AppSheet, all without the need for data replication to a native database. When you design applications that interact with data, AppSheet formulates SQL queries to retrieve the required information. With its inherent optimized data processing capabilities, CData Connect AI efficiently channels all supported SQL operations, including filters and JOINs, directly to Zendesk. This leverages server-side processing to swiftly deliver the requested Zendesk data.

Configure Zendesk Connectivity for AppSheet

Connectivity to Zendesk from AppSheet is made possible through CData Connect AI. To work with Zendesk data from AppSheet, we start by creating and configuring a Zendesk connection.

1. Log into Connect AI, click Sources, and then click Add Connection
👁 Adding a Connection

2. Select "Zendesk" from the Add Connection panel
👁 Selecting a data source

3. Enter the necessary authentication properties to connect to Zendesk.

   Connecting to Zendesk

   To connect, set the URL and provide authentication. The URL is your Zendesk Support URL: https://{subdomain}.zendesk.com.

   Authenticating to Zendesk

   You can authenticate using the Basic or OAuth methods.

   Using Basic Authentication

   To use Basic authentication, specify your email address and password or your email address and an API token. Set User to your email address and follow the steps below to provide the Password or ApiToken.

   • Enable password access in the Zendesk Support admin interface at Admin > Channels > API.
   • Manage API tokens in the Zendesk Support Admin interface at Admin > Channels > API. More than one token can be active at the same time. Deleting a token deactivates it permanently.

   Using OAuth Authentication

   See the Getting Started guide in the CData driver documentation for an authentication guide.

   👁 Configuring a connection (Salesforce is shown)
   
4. Click Save & Test
5. Navigate to the Permissions tab in the Add Zendesk Connection page and update the User-based permissions. 👁 Updating permissions
   

Add a Personal Access Token

When connecting to Connect AI through the REST API, the OData API, or the Virtual SQL Server, a Personal Access Token (PAT) is used to authenticate the connection to Connect AI. It is best practice to create a separate PAT for each service to maintain granularity of access.

1. Click on the Gear icon () at the top right of the Connect AI app to open the settings page.
2. On the Settings page, go to the Access Tokens section and click Create PAT.
3. Give the PAT a name and click Create. 👁 Creating a new PAT
   
4. The personal access token is only visible at creation, so be sure to copy it and store it securely for future use.

With the connection configured and a PAT generated, you are ready to connect to Zendesk data from AppSheet.

Connect to Zendesk from AppSheet

The steps below outline connecting to CData Connect AI from AppSheet to create a new Zendesk data source.

1. Log into AppSheet
2. Click "My account" in the menu
3. Click the Sources tab and add a new data source 👁 Creating a new data source
   
4. Select Cloud Database and set the connection information
   • Type: Sql Server
   • Server: tds.cdata.com,14333
   • Database: the Zendesk connection, for example, Zendesk1
   • Username: a Connect AI user, for example, [email protected]
   • Password: the PAT for the above Connect AI user
   • SSL: Require SSL
   👁 Connecting to Connect AI
   
5. Click "Test Connection"
6. Click "Authorize Access"

Create an App

Once you create the data source for Zendesk, you can start building apps on Zendesk data. Start by clicking "My apps" in the menu.

1. Click to create a new app and select "Start with your own data"
2. Name the app and select an appropriate category, based on your data
3. Select the newly created data source
4. Select the table or view with the data you want 👁 Selecting a table
   

At this point, you can configure the design of your app, selecting which columns from the selected table to display, use as labels, and more. Preview the app in the preview panel and then publish or share it when ready.

To get live data access to hundreds of SaaS, Big Data, and NoSQL sources directly from your cloud applications, try CData Connect AI today!