How to Use a Microsoft Access Database to Update Zendesk Data in Real Time

CData ODBC drivers connect your data to any database management tool that supports Open Database Connectivity (ODBC). This includes many of the most popular productivity tools, adding new capabilities for document sharing and collaboration. Using the CData ODBC driver for Zendesk, you can update live Zendesk data in Microsoft Access; for example, you can make updates that can be immediately seen by other users.

Connect to Zendesk as an ODBC Data Source

If you have not already, first specify connection properties in an ODBC DSN (data source name). This is the last step of the driver installation. You can use the Microsoft ODBC Data Source Administrator to create and configure ODBC DSNs.

Connecting to Zendesk

To connect, set the URL and provide authentication. The URL is your Zendesk Support URL: https://{subdomain}.zendesk.com.

Authenticating to Zendesk

You can authenticate using the Basic or OAuth methods.

Using Basic Authentication

To use Basic authentication, specify your email address and password or your email address and an API token. Set User to your email address and follow the steps below to provide the Password or ApiToken.

• Enable password access in the Zendesk Support admin interface at Admin > Channels > API.
• Manage API tokens in the Zendesk Support Admin interface at Admin > Channels > API. More than one token can be active at the same time. Deleting a token deactivates it permanently.

Using OAuth Authentication

See the Getting Started guide in the CData driver documentation for an authentication guide.

Create a Linked Table to Tickets Data

Follow the steps below to create a linked table, which enables you to access live Tickets data.

1. On the External Data tab in Access, click ODBC Database. 👁 Use the Get External Data wizard to work with ODBC data sources in Access.
   
2. Select the option to link to the data source. A linked table will enable you to read from and write data to the Tickets table. 👁 Linked Tables enable you use the live connection to Zendesk that is provided by the driver.
   

3. Select the CData Zendesk data source from the Machine Data Source tab.

   👁 DSNs listed in the Get External Data wizard.
   
4. Select the Tickets table. For more information on this table, see the "Data Model" chapter in the help documentation. 👁 Available tables. (Google is shown.)
   

5. Double-click the linked table to make edits. The linked table will always have up-to-date data and any changes will be reflected back to the underlying table.

   👁 A linked table to the live data. (Google is shown.)