Build Dashboards with Zendesk Data in Dundas BI

The CData ODBC Driver for Zendesk enables access to live data from Zendesk under the ODBC standard, allowing you work with Zendesk data in a wide variety of BI, reporting, and ETL tools and directly, using familiar SQL queries. This article shows how to connect to Zendesk data as a generic ODBC Data Provider and create charts, reports, and dashboards based on Zendesk data in Dundas BI.

Connect to Zendesk Data

1. If you have not already done so, provide values for the required connection properties in the data source name (DSN). You can configure the DSN using the built-in Microsoft ODBC Data Source Administrator. This is also the last step of the driver installation. See the "Getting Started" chapter in the Help documentation for a guide to using the Microsoft ODBC Data Source Administrator to create and configure a DSN.
   
   

   Connecting to Zendesk

   To connect, set the URL and provide authentication. The URL is your Zendesk Support URL: https://{subdomain}.zendesk.com.

   Authenticating to Zendesk

   You can authenticate using the Basic or OAuth methods.

   Using Basic Authentication

   To use Basic authentication, specify your email address and password or your email address and an API token. Set User to your email address and follow the steps below to provide the Password or ApiToken.

   • Enable password access in the Zendesk Support admin interface at Admin > Channels > API.
   • Manage API tokens in the Zendesk Support Admin interface at Admin > Channels > API. More than one token can be active at the same time. Deleting a token deactivates it permanently.

   Using OAuth Authentication

   See the Getting Started guide in the CData driver documentation for an authentication guide.

   When you configure the DSN, you may also want to set the Max Rows connection property. This will limit the number of rows returned, which is especially helpful for improving performance when designing reports and visualizations.

2. Open the Dundas BI interface, open the menu, and click New Data Connector. 👁 Adding a New Data Connector.
   
3. Configure the Dundas BI Data Connector:
   • Name the Data Connector.
   • Select "ODBC generic" as the Data Provider.
   • Check the "Use System DSN" checkbox.
   • Select the appropriate System DSN.
   👁 Configure the Data Connector.
   

Add Zendesk Data to a Dashboard

You are now ready to create a dashboard with Zendesk data.

1. Navigate to the Home page.
2. Click Explore Data.
👁 Home > Explore Data

3. Expand the appropriate Data Connector.
4. Drag the relevant data from the Connector to the panel.
   • You can select an entire "table" to add, but you may need to remove Measures/Rows from the Metric Set to build an appropriate visualization. Alternatively, you can select only the fields you wish to include in the visualization.
   • With the fields selected, you can add any filters or conditions on the Measures and Rows, further customizing the visualization.
👁 Adding data from a Data Connector. (Salesforce is shown.)

5. Click Re-visualize from the menu bar and select the appropriate visualization for the data.
👁 Displayed Data. (Salesforce is shown.)

6. Click Add To New Dashboard to add the visualization to a new dashboard.
👁 Adding the Visualization to a Dashboard. (Salesforce is shown.)

7. Configure the dashboard, creating dynamic visualizations of Zendesk data. 👁 Sample Dashboard (Salesforce data is shown.)