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URL: https://www.cdata.com/kb/tech/zendesk-spreadsheets-excel-365.rst

⇱ Access Live Zendesk Data in Excel for the Web (Excel 365/Online) through Connect Spreadsheets

Access Live Zendesk Data in Excel for the Web (Excel 365/Online) through Connect Spreadsheets

👁 Cameron Leblanc
Cameron Leblanc
Senior Technology Evangelist
Connect to Zendesk data from Excel 365 Online (Excel for the web) with Connect Spreadsheets.

Looking for Connect AI instructions?

Your Connect AI account includes Connect Spreadsheets, so you can use the instructions below. You can expect minor differences when referencing the Connect Spreadsheet platform, but the principles still apply!


Microsoft Excel for the web represents a cloud-native iteration of Microsoft Excel. When combined with Connect Spreadsheets by CData, you gain immediate access to Zendesk data directly within Excel, facilitating data analysis, collaboration, calculations, and more. This article shows how to connect to Zendesk in Connect Spreadsheets and access and update live Zendesk data in Excel spreadsheets online.

Connect Spreadsheets is the easiest way to get all your live data into Microsoft Excel and Google Sheets - no more downloading, wrangling, and uploading files again. Just connect to your data, select the dataset you'd like to see, and import it into your spreadsheet.

This setup requires a Connect Spreadsheets instance and the Connect Spreadsheets Add-In for Excel. To get started, sign up a free trial of Connect Spreadsheets and install the free Connect Spreadsheets Excel Add-In.


Configure Zendesk Connectivity for Excel

Connectivity to Zendesk from Excel is made possible through Connect Spreadsheets . To work with Zendesk data from Excel, we start by creating and configuring a Zendesk connection.

  1. Log into Connect Spreadsheets, click Sources and click Add Connection 👁 Adding a Connection
  2. Select "Zendesk" from the Add Connection panel 👁 Selecting a data source
  3. Enter the necessary authentication properties to connect to Zendesk.

    Connecting to Zendesk

    To connect, set the URL and provide authentication. The URL is your Zendesk Support URL: https://{subdomain}.zendesk.com.

    Authenticating to Zendesk

    You can authenticate using the Basic or OAuth methods.

    Using Basic Authentication

    To use Basic authentication, specify your email address and password or your email address and an API token. Set User to your email address and follow the steps below to provide the Password or ApiToken.

    • Enable password access in the Zendesk Support admin interface at Admin > Channels > API.
    • Manage API tokens in the Zendesk Support Admin interface at Admin > Channels > API. More than one token can be active at the same time. Deleting a token deactivates it permanently.

    Using OAuth Authentication

    See the Getting Started guide in the CData driver documentation for an authentication guide.

    👁 Configuring a connection (Salesforce is shown)
  4. Click Create & Test

With the connection configured, you are ready to connect to Zendesk data from Excel for the web.

Access Live Zendesk Data in Excel for the web

The steps below outline connecting to Connect Spreadsheets from Excel to access live Zendesk data.

  1. Log into Excel, create a new sheet (or open an existing one).
  2. Click Insert and click Office Add-ins. (If you have already installed the Add-In, jump to step 4.)
  3. Search for Connect Spreadsheets and click "Get it now" to install the Add-in. 👁 Install the Add-In
  4. Back in Excel, open the Data ribbon select and click the CData Connect Spreadsheets "Get Data" button. 👁 Open Add in panel
  5. In the Add-In panel, click "Log in" to sign into and authenticate with your Connect Spreadsheets account 👁 Authorizing the Add-In
  6. In the Connect Spreadsheets panel in Excel, click Import 👁 Connect Spreadsheets panel in Excel
  7. Choose a Connection (e.g. Zendesk1), Table (e.g. Tickets), and Columns to import 👁 Connect Spreadsheets panel in Excel
  8. Optionally add Filters, Sorting, and a Limit 👁 Choosing a Connection, Table, and Columns
  9. Click Execute to import the data 👁 Executing the Query

Update Zendesk Data from Excel

In addition to viewing Zendesk data in Excel, Connect Spreadsheets also lets you update and delete Zendesk data. Begin by importing data (as described above).

  1. Update any cell or cells with changes you want to push to Zendesk
  2. In the Connect Spreadsheets Add-In panel, select Update
  3. Optionally highlight the cell(s) you wish to update and select an update option ("Update All" or "Update Selected") 👁 Executing the update (Salesforce is shown).
  4. Click Execute to push the updates to Zendesk

A notification will appear when the update is complete.

👁 Executing the update (Salesforce is shown).

Live Access to Zendesk Data from Spreadsheets

New, you have a direct, cloud-to-cloud connection to live Zendesk data from your Excel workbook. You can add more data to your workbook for calculations, aggregations, collaboration, and more.

👁 Imported data (Salesforce is shown)

Try Connect Spreadsheets and get real-time data access to hundreds of SaaS, Big Data, and NoSQL sources directly from your spreadsheet apps.