Access Live Zendesk Data in Google Sheets through Connect Spreadsheets

Google Sheets is a web-based spreadsheet program provided by Google. When integrated with Connect Spreadsheets by CData, you can effortlessly gain access to Zendesk data directly within Google Sheets for tasks such as data analysis, collaboration, calculations, and more. This article offers a comprehensive guide on connecting to Zendesk within Connect Spreadsheets and accessing live Zendesk data seamlessly within Google Sheets.

Connect Spreadsheets is the easiest way to get all your live data into Microsoft Excel and Google Sheets - no more downloading, wrangling, and uploading files again. Just connect to your data, select the dataset you'd like to see, and import it into your spreadsheet.

Configure Zendesk Connectivity for Google Sheets

Connectivity to Zendesk from Google Sheets is made possible through Connect Spreadsheets. To work with Zendesk data from Google Sheets, we start by creating and configuring a Zendesk connection.

1. Log into Connect Spreadsheets, click Sources and click Add Connection 👁 Adding a Connection
   
2. Select "Zendesk" from the Add Connection panel 👁 Selecting a data source
   
3. Enter the necessary authentication properties to connect to Zendesk.

   Connecting to Zendesk

   To connect, set the URL and provide authentication. The URL is your Zendesk Support URL: https://{subdomain}.zendesk.com.

   Authenticating to Zendesk

   You can authenticate using the Basic or OAuth methods.

   Using Basic Authentication

   To use Basic authentication, specify your email address and password or your email address and an API token. Set User to your email address and follow the steps below to provide the Password or ApiToken.

   • Enable password access in the Zendesk Support admin interface at Admin > Channels > API.
   • Manage API tokens in the Zendesk Support Admin interface at Admin > Channels > API. More than one token can be active at the same time. Deleting a token deactivates it permanently.

   Using OAuth Authentication

   See the Getting Started guide in the CData driver documentation for an authentication guide.

   👁 Configuring a connection (OData is shown)
   
4. Click Create & Test

With the connection configured, you are ready to connect to Zendesk data from Google Sheets.

Access Live Zendesk Data from Google Sheets

The steps below outline connecting to Connect Spreadsheets from Google Sheets to access live Zendesk data.

1. Log into Google Sheets, create a new sheet (or open an existing one).
2. Click Add-ons and click Get Add-ons (if you have already installed the Add-on, jump to step 5).
3. Search for Connect Spreadsheets Add-On and install the Add-on. 👁 Install the Add-On
   
4. Authorize the Add-On. 👁 Authorize the Add-On
   
5. Back in Google Sheets, click Add-ons and open the Connect Spreadsheets Add-On. 👁 Opening the Add-On
   
6. In the Add-On panel, click "Log in" to sign into and authenticate with your Connect Spreadsheets account 👁 Authenticating with Connect Spreadsheets
   
7. In the Connect Spreadsheets panel in Google Sheets, click Import 👁 Connect Spreadsheets panel in Google Sheets
   
8. Choose a Connection (e.g. Zendesk1), Table (e.g. Tickets, and Columns to import 👁 Choosing a Connection, Table, and Columns
   
9. Optionally add Filters, Sorting, and a Limit 👁 Filters, Sorting, Limits
   
10. Click Execute to import the data and opt to overwrite the existing sheet or create a new one. 👁 Opting where to import the data
    

Live Access to Zendesk Data from Cloud Applications

New, you have a direct, cloud-to-cloud connection to live Zendesk data from your Google Sheets workbook. You can add more data to your workbook for calculations, aggregations, collaboration, and more.

Try Connect Spreadsheets and get real-time data access to hundreds of SaaS, Big Data, and NoSQL sources directly from your cloud applications.