Skills you'll gain: Service Improvement, Innovation, Continuous Improvement Process, Change Management, Organizational Change, Service Design, Customer experience improvement, Culture Transformation, Public Administration, Organizational Strategy, Public Policies, Case Studies, Strategic Thinking, Organizational Leadership, Technology Strategies, Self Service Technologies, Technology Solutions

Beginner · Course · 1 - 4 Weeks

Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Patient Flow, Hospital Experience, Hospital Admissions, Clinic Management Systems, Medical Management, Patient Coordination, Health Care Administration, Patient Registration, Medical Support, Care Coordination, Primary Care, Health Care, Capacity Management, Diagnostic Tests

Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Statistical Process Controls, Statistical Hypothesis Testing, Lean Methodologies, Process Improvement, Six Sigma Methodology, Kaizen Methodology, Lean Six Sigma, Benchmarking, Process Capability, Lean Manufacturing, Risk Analysis, Quality Improvement, Process Improvement and Optimization, Process Analysis, Team Performance Management, Statistical Analysis, Team Leadership, Team Management, Root Cause Analysis, Regression Analysis

Intermediate · Specialization · 1 - 3 Months

Skills you'll gain: Continuous Quality Improvement (CQI), Healthcare Project Management, Patient Safety, Health Systems, Clinical Leadership, Patient-centered Care, Community Health, Health Policy, Leadership, Risk Analysis, Driving engagement, Overcoming Obstacles

Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Service Management, Information Technology Infrastructure Library, Service Improvement, IT Service Management, Technical Management, Practice Management, Continuous Improvement Process, Process Management, Business Management, Stakeholder Management, Innovation, Value Propositions, Digital Transformation

Beginner · Course · 1 - 3 Months

Skills you'll gain: ServiceNow, Information Technology Infrastructure Library, IT Service Management, Problem Management, Service Management, Information Technology Operations, Digital Transformation, Change Control, Configuration Management, IT Management, IT Automation, Change Requests, Automation, Problem Solving, Data Integration, Design, Order Fulfillment

Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Data-Driven Decision-Making, Stakeholder Management, Root Cause Analysis, Six Sigma Methodology, Process Improvement, Stakeholder Communications, Lean Six Sigma, Quality Improvement, Stakeholder Engagement, Stakeholder Analysis, Process Improvement and Optimization, Continuous Improvement Process, Process Mapping, IT Service Management, Lean Methodologies, Operational Efficiency, Process Analysis, Pareto Chart, Process Optimization, Service Improvement

Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Qualitative Research, Continuous Quality Improvement (CQI), Data Literacy, Quantitative Research, Data Collection, Data-Driven Decision-Making, Statistical Methods, Data Analysis, Systems Of Measurement

Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Patient Safety, Systems Thinking, Health Systems, Safety Assurance, Quality Improvement, Continuous Quality Improvement (CQI), Risk Analysis, Culture

Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Process Mapping, Performance Improvement, Data Collection, Process Improvement, Process Improvement and Optimization, Business Process, Business Process Improvement, Process Design, Data Strategy, Process Analysis, Data-Driven Decision-Making, Performance Measurement, Process Flow Diagrams, Business Priorities, Data Validation, Business Process Modeling, Plan Execution, Data Capture, Operational Performance Management, Performance Analysis

Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Customer Service, Greeting Customers, Customer Inquiries, Workflow Management, Sales Strategy, Selling Techniques, Client Services, Customer experience strategy (CX), General Sales Practices, Customer Support, Customer and Client Support, Client Support, Customer Advocacy, Customer experience improvement, Interpersonal Communications, Leadership, Customer Engagement, Verbal Communication Skills, Customer Communications Management, Communication

Mixed · Course · 1 - 3 Months