AI for Knowledge Workers
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AI for Knowledge Workers
This course is part of Working Smarter with AI Specialization
Instructor: Sadie St. Lawrence
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There are 4 modules in this course
If you’re new to AI or a beginner looking to increase your use of AI in knowledge work, this class is for you! It is designed for anyone interested in how AI works and the many ways it is transforming the way we work and create. From business professionals to creatives to leaders, this course will give you the tools to understand and harness the power of Generative AI for both creative and analytical work. We’ll discuss how Machine Learning and Deep Learning are essential to AI and we’ll review how neural networks are trained. You’ll learn how to select the right AI tools, and review real-world examples of using AI for creative tasks like generating social media posts and presentations, as well as critical thinking tasks like creating a lesson plan or analyzing data.
You’ll explore different ways to apply AI in everyday work. From brainstorming and troubleshooting code to creating blog posts and project timelines, this course will give you hands-on experience with popular AI tools including ChatGPT and Claud. We’ll also dive into important challenges like AI bias, transparency, and data privacy. Finally we’ll discuss the future of AI in the workplace. By the end of this course, you’ll not only be proficient in using AI tools, but you’ll also be better equipped to navigate the rapidly changing world of work as AI continues to evolve.
Welcome to Module 1! In this module, you’ll explore the broad field of artificial intelligence (AI) and learn key terms and concepts related to machine learning, deep learning, and generative AI. You’ll examine how machine learning differs from traditional programming and discover how deep learning builds on machine learning techniques to solve more complex problems. By the end of this module, you’ll identify the main characteristics and applications of generative AI and gain a foundational understanding of how AI technologies are used in real-world settings. We have a lot to cover, so let's get started on this exciting topic!
What's included
8 videos2 readings2 assignments1 discussion prompt
8 videos•Total 23 minutes
- Course Introduction•3 minutes
- Module 1 Introduction•1 minute
- Defining Key Terms: AI•3 minutes
- Defining Key Terms: Machine Learning•3 minutes
- Defining Key Terms: Deep Learning•1 minute
- Defining Key Terms: GenAI•2 minutes
- How Neural Networks Are Trained•6 minutes
- What Are AI Tools?•4 minutes
2 readings•Total 46 minutes
- Course Navigation and Safety Statement•1 minute
- Module 1 Resources•45 minutes
2 assignments•Total 45 minutes
- Module 1 Quiz•30 minutes
- Module 1 Practice Quiz•15 minutes
1 discussion prompt•Total 20 minutes
- Module 1 Activity•20 minutes
Welcome to Module 2! In this module, we’ll begin by discussing the importance of checking for approved AI tools or policies in the workplace, initial steps to start using AI tools, and the prerequisites and resources needed for using those tools. You’ll gain insights into common challenges but also best practices for overcoming them when adapting AI tools in a professional setting. We’ll discuss the distinction between creative and critical thinking tasks supported by GenAI, and identify practical applications of GenAI in both creative and analytical domains. Finally, you’ll develop essential prompting skills by learning different prompting techniques and styles, as well as when and how to apply them to achieve more accurate, useful, and effective AI-generated results. By the end of this module, you’ll be better prepared to use AI tools confidently and strategically in professional settings. Let's get started!
What's included
12 videos2 readings2 assignments1 discussion prompt
12 videos•Total 25 minutes
- Module 2 Introduction•1 minute
- How to Select a Tool•2 minutes
- Getting Started With AI Tools•2 minutes
- Areas GenAI Can Be Used (Creative vs. Critical Thinking)•2 minutes
- Types of Prompting•3 minutes
- Types of Prompting: Chain of Thought (CoT)•2 minutes
- Types of Prompting: Few-Shot Learning•1 minute
- Types of Prompting: Role Prompting•2 minutes
- Types of Prompting: Task-Specific Instructions•2 minutes
- Prompting Styles and Best Practices•2 minutes
- Critical Thinking Prompt Demo: Create a Lesson Plan•4 minutes
- Creative Thinking Prompt Demo: Create a Presentation•4 minutes
2 readings•Total 90 minutes
- Module 2 Resources•45 minutes
- Tools List•45 minutes
2 assignments•Total 60 minutes
- Module 2 Quiz•30 minutes
- Exploring AI with ChatGPT and Claude.ai•30 minutes
1 discussion prompt•Total 15 minutes
- Exploring AI with ChatGPT and Claude.ai (Optional)•15 minutes
Welcome to Module 3! In this module, you’ll explore how generative AI can support both critical and creative thinking in professional settings. Through demonstrations and real-world scenarios, you’ll examine how different types of knowledge workers use GenAI tools to enhance productivity, problem-solving, and innovation.Welcome to Module 3! In this module, you’ll explore how generative AI can support both critical and creative thinking in professional settings. Through demonstrations and real-world scenarios, you’ll examine how different types of knowledge workers use GenAI tools to enhance productivity, problem-solving, and innovation. You’ll learn how creative and analytical tasks can be supported by GenAI, evaluate common challenges associated with AI adoption, and explore practical strategies for selecting the right AI tools based on specific task needs. By the end of the module, you’ll better understand the role of GenAI in knowledge work and develop a mindset of experimentation and thoughtful AI integration. Let’s get started!
What's included
15 videos1 assignment2 discussion prompts
15 videos•Total 58 minutes
- Module 3 Introduction•2 minutes
- Social Media Strategy/Idea Generation•4 minutes
- Social Media Post•3 minutes
- Blog Post Copy•4 minutes
- Image Generation•5 minutes
- Basic Data Analysis•8 minutes
- Email Outreach•6 minutes
- Troubleshoot Code•3 minutes
- Conflict Resolution•5 minutes
- Memo•4 minutes
- Brainstorm•2 minutes
- Document Summarization•3 minutes
- Data Analysis: Visualization•4 minutes
- Research•3 minutes
- Develop a Project Timeline•4 minutes
1 assignment•Total 45 minutes
- Prompt Examples•45 minutes
2 discussion prompts•Total 35 minutes
- Incorporating AI•20 minutes
- Prompt Examples (Optional)•15 minutes
Welcome to the final module! In this module, we have some important topics to discuss regarding safety considerations when using AI and expanding your learning. We’ll explore key limitations and challenges of AI. You’ll learn how to use AI ethically and safely, and we’ll discuss practical concerns related to current AI models and their applications. You’ll comprehend the implications of AI’s lack of transparency and explainability then identify privacy and security risks associated with sensitive data in AI. We’ll discuss sources and manifestations of bias in AI systems and assess strategies to identify, report, and address algorithmic bias and explore methods to promote ethical considerations, fairness, and inclusivity in AI. We’ll then assess improvements made in AI training to reduce hallucinations. You’ll also learn about explainability in AI and its importance in decision-making processes. Finally, we’ll explore the future of work and methods for adapting to AI advancements and find reliable sources of information about AI tools and updates. Let's finish strong!
What's included
10 videos2 readings1 assignment3 discussion prompts
10 videos•Total 23 minutes
- Module 4 Introduction•1 minute
- AI Limitations and Challenges•2 minutes
- Algorithmic Bias and Fairness•2 minutes
- Hallucinations•3 minutes
- Lack of Transparency and Explainability•2 minutes
- Data Privacy Concerns•2 minutes
- The Future of AI in the Workplace•4 minutes
- Evolving With AI•3 minutes
- Staying Informed About New AI Developments•3 minutes
- Course Summary•2 minutes
2 readings•Total 35 minutes
- Ethical Considerations Resources•15 minutes
- Expanding Your Learning Resources•20 minutes
1 assignment•Total 45 minutes
- Module 4 Quiz•45 minutes
3 discussion prompts•Total 40 minutes
- Balancing the Use of AI•15 minutes
- Future of Your Role•15 minutes
- Self-Reflection•10 minutes
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Reviewed on May 25, 2025
I think I learned a lot and I can't wait to use and practice using AI tools not only at work but also in my personal life.
Reviewed on May 7, 2025
Very good and interesting start into the GenAI world.
Reviewed on May 18, 2025
Εξαιρετική προσέγγιση με θεωρητικά και πρακτικά παραδείγματα απο τη χρήση της ΤΝ στην καθημερινότητά μας.
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