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AI for Knowledge Workers

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AI for Knowledge Workers

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Gain insight into a topic and learn the fundamentals.
4.5

190 reviews

Beginner level
No prior experience required
1 week to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

Gain insight into a topic and learn the fundamentals.
4.5

190 reviews

Beginner level
No prior experience required
1 week to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

Build your subject-matter expertise

This course is part of the Working Smarter with AI Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate

There are 4 modules in this course

If you’re new to AI or a beginner looking to increase your use of AI in knowledge work, this class is for you! It is designed for anyone interested in how AI works and the many ways it is transforming the way we work and create. From business professionals to creatives to leaders, this course will give you the tools to understand and harness the power of Generative AI for both creative and analytical work. We’ll discuss how Machine Learning and Deep Learning are essential to AI and we’ll review how neural networks are trained. You’ll learn how to select the right AI tools, and review real-world examples of using AI for creative tasks like generating social media posts and presentations, as well as critical thinking tasks like creating a lesson plan or analyzing data.

You’ll explore different ways to apply AI in everyday work. From brainstorming and troubleshooting code to creating blog posts and project timelines, this course will give you hands-on experience with popular AI tools including ChatGPT and Claud. We’ll also dive into important challenges like AI bias, transparency, and data privacy. Finally we’ll discuss the future of AI in the workplace. By the end of this course, you’ll not only be proficient in using AI tools, but you’ll also be better equipped to navigate the rapidly changing world of work as AI continues to evolve.

Welcome to Module 1! In this module, you’ll explore the broad field of artificial intelligence (AI) and learn key terms and concepts related to machine learning, deep learning, and generative AI. You’ll examine how machine learning differs from traditional programming and discover how deep learning builds on machine learning techniques to solve more complex problems. By the end of this module, you’ll identify the main characteristics and applications of generative AI and gain a foundational understanding of how AI technologies are used in real-world settings. We have a lot to cover, so let's get started on this exciting topic!

What's included

8 videos2 readings2 assignments1 discussion prompt

8 videosTotal 23 minutes
  • Course Introduction3 minutes
  • Module 1 Introduction1 minute
  • Defining Key Terms: AI3 minutes
  • Defining Key Terms: Machine Learning3 minutes
  • Defining Key Terms: Deep Learning1 minute
  • Defining Key Terms: GenAI2 minutes
  • How Neural Networks Are Trained6 minutes
  • What Are AI Tools?4 minutes
2 readingsTotal 46 minutes
  • Course Navigation and Safety Statement1 minute
  • Module 1 Resources45 minutes
2 assignmentsTotal 45 minutes
  • Module 1 Quiz30 minutes
  • Module 1 Practice Quiz15 minutes
1 discussion promptTotal 20 minutes
  • Module 1 Activity20 minutes

Welcome to Module 2! In this module, we’ll begin by discussing the importance of checking for approved AI tools or policies in the workplace, initial steps to start using AI tools, and the prerequisites and resources needed for using those tools. You’ll gain insights into common challenges but also best practices for overcoming them when adapting AI tools in a professional setting. We’ll discuss the distinction between creative and critical thinking tasks supported by GenAI, and identify practical applications of GenAI in both creative and analytical domains. Finally, you’ll develop essential prompting skills by learning different prompting techniques and styles, as well as when and how to apply them to achieve more accurate, useful, and effective AI-generated results. By the end of this module, you’ll be better prepared to use AI tools confidently and strategically in professional settings. Let's get started!

What's included

12 videos2 readings2 assignments1 discussion prompt

12 videosTotal 25 minutes
  • Module 2 Introduction1 minute
  • How to Select a Tool2 minutes
  • Getting Started With AI Tools2 minutes
  • Areas GenAI Can Be Used (Creative vs. Critical Thinking)2 minutes
  • Types of Prompting3 minutes
  • Types of Prompting: Chain of Thought (CoT)2 minutes
  • Types of Prompting: Few-Shot Learning1 minute
  • Types of Prompting: Role Prompting2 minutes
  • Types of Prompting: Task-Specific Instructions2 minutes
  • Prompting Styles and Best Practices2 minutes
  • Critical Thinking Prompt Demo: Create a Lesson Plan4 minutes
  • Creative Thinking Prompt Demo: Create a Presentation4 minutes
2 readingsTotal 90 minutes
  • Module 2 Resources45 minutes
  • Tools List45 minutes
2 assignmentsTotal 60 minutes
  • Module 2 Quiz30 minutes
  • Exploring AI with ChatGPT and Claude.ai30 minutes
1 discussion promptTotal 15 minutes
  • Exploring AI with ChatGPT and Claude.ai (Optional)15 minutes

Welcome to Module 3! In this module, you’ll explore how generative AI can support both critical and creative thinking in professional settings. Through demonstrations and real-world scenarios, you’ll examine how different types of knowledge workers use GenAI tools to enhance productivity, problem-solving, and innovation.Welcome to Module 3! In this module, you’ll explore how generative AI can support both critical and creative thinking in professional settings. Through demonstrations and real-world scenarios, you’ll examine how different types of knowledge workers use GenAI tools to enhance productivity, problem-solving, and innovation. You’ll learn how creative and analytical tasks can be supported by GenAI, evaluate common challenges associated with AI adoption, and explore practical strategies for selecting the right AI tools based on specific task needs. By the end of the module, you’ll better understand the role of GenAI in knowledge work and develop a mindset of experimentation and thoughtful AI integration. Let’s get started!

What's included

15 videos1 assignment2 discussion prompts

15 videosTotal 58 minutes
  • Module 3 Introduction2 minutes
  • Social Media Strategy/Idea Generation4 minutes
  • Social Media Post3 minutes
  • Blog Post Copy4 minutes
  • Image Generation5 minutes
  • Basic Data Analysis8 minutes
  • Email Outreach6 minutes
  • Troubleshoot Code3 minutes
  • Conflict Resolution5 minutes
  • Memo4 minutes
  • Brainstorm2 minutes
  • Document Summarization3 minutes
  • Data Analysis: Visualization4 minutes
  • Research3 minutes
  • Develop a Project Timeline4 minutes
1 assignmentTotal 45 minutes
  • Prompt Examples45 minutes
2 discussion promptsTotal 35 minutes
  • Incorporating AI20 minutes
  • Prompt Examples (Optional)15 minutes

Welcome to the final module! In this module, we have some important topics to discuss regarding safety considerations when using AI and expanding your learning. We’ll explore key limitations and challenges of AI. You’ll learn how to use AI ethically and safely, and we’ll discuss practical concerns related to current AI models and their applications. You’ll comprehend the implications of AI’s lack of transparency and explainability then identify privacy and security risks associated with sensitive data in AI. We’ll discuss sources and manifestations of bias in AI systems and assess strategies to identify, report, and address algorithmic bias and explore methods to promote ethical considerations, fairness, and inclusivity in AI. We’ll then assess improvements made in AI training to reduce hallucinations. You’ll also learn about explainability in AI and its importance in decision-making processes. Finally, we’ll explore the future of work and methods for adapting to AI advancements and find reliable sources of information about AI tools and updates. Let's finish strong!

What's included

10 videos2 readings1 assignment3 discussion prompts

10 videosTotal 23 minutes
  • Module 4 Introduction1 minute
  • AI Limitations and Challenges2 minutes
  • Algorithmic Bias and Fairness2 minutes
  • Hallucinations3 minutes
  • Lack of Transparency and Explainability2 minutes
  • Data Privacy Concerns2 minutes
  • The Future of AI in the Workplace4 minutes
  • Evolving With AI3 minutes
  • Staying Informed About New AI Developments3 minutes
  • Course Summary2 minutes
2 readingsTotal 35 minutes
  • Ethical Considerations Resources15 minutes
  • Expanding Your Learning Resources20 minutes
1 assignmentTotal 45 minutes
  • Module 4 Quiz45 minutes
3 discussion promptsTotal 40 minutes
  • Balancing the Use of AI15 minutes
  • Future of Your Role15 minutes
  • Self-Reflection10 minutes

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Instructor

Instructor ratings
4.7 (58 ratings)
University of California, Davis
4 Courses737,772 learners

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MH
·

Reviewed on May 25, 2025

I think I learned a lot and I can't wait to use and practice using AI tools not only at work but also in my personal life.

PN
·

Reviewed on May 7, 2025

Very good and interesting start into the GenAI world.

MP
·

Reviewed on May 18, 2025

Εξαιρετική προσέγγιση με θεωρητικά και πρακτικά παραδείγματα απο τη χρήση της ΤΝ στην καθημερινότητά μας.

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