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URL: https://www.coursera.org/learn/brand-champions

⇱ Converting Users Into Brand Advocates And Champions | Coursera


Converting Users Into Brand Advocates And Champions

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Converting Users Into Brand Advocates And Champions

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Gain insight into a topic and learn the fundamentals.
1 hour to complete
Flexible schedule
Learn at your own pace

Gain insight into a topic and learn the fundamentals.
1 hour to complete
Flexible schedule
Learn at your own pace

Details to know

Shareable certificate

Add to your LinkedIn profile

Recently updated!

February 2026

Assessments

1 assignment

Taught in English

Build your subject-matter expertise

This course is part of the Customer Service, Customer Support, Customer Experience Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate

There are 6 modules in this course

Wouldn't it be nice if your customers loved your business so much that they would promote it?

Of course, it would! And in this course, we'll explore just how to align your company or brand to create passionate customers who become brand ambassadors who go out of their way to talk about your business. PURPOSE AND ADVOCACY Today, many brands are social online, and embrace a corporate purpose to make the world a better place in their own way. Your company's purpose can be something meaningful within the subject matter of its brand. It should be something that truly resonates with your customers, and if your purpose aligns with that of your customers, they will share what you have to say online. FACILITATE THOUGHT-PROVOKING CONVERSATIONS ONLINE It's not enough to just have a purpose. You must share it online. You must also facilitate and lead conversation online. This will give your brand an element of thought leadership and authority, which your users can get inspired by and share. MANY WAYS TO FINANCIALLY REWARD YOUR USERS TO CHAMPION YOUR BRAND People respond strongly to financial rewards, and it's prudent to take full advantage of that. You have a number of options for financially rewarding users who promote your brand. You can let them sell something on your website or make money with you. You can create an affiliate program. Or you can create a customer rewards program in your business that keeps bringing customers back, and sharing the rewards with friends. There are many more options for getting users to become your brand champions, so: Invest in your business, and enroll today!

What's included

2 videos

2 videosβ€’Total 8 minutes
  • Introduction and welcomeβ€’1 minute
  • Reward Prediction Errorβ€’6 minutes

What's included

3 videos

3 videosβ€’Total 13 minutes
  • Create and share your brand purpose that inspires, and that customers can loveβ€’6 minutes
  • Thought leadership and advocacyβ€’3 minutes
  • Collaborate with customers to create case studiesβ€’4 minutes

What's included

1 video

1 videoβ€’Total 4 minutes
  • Add elements or features that are more fun with a friendβ€’4 minutes

What's included

3 videos

3 videosβ€’Total 12 minutes
  • Celebrate small wins and milestonesβ€’2 minutes
  • Case study: how I delight and surprise my studentsβ€’6 minutes
  • Use language to make customers feel valued, and establish a relationshipβ€’3 minutes

What's included

1 video

1 videoβ€’Total 3 minutes
  • Use the product of your competitors, and add more delightful moments to yoursβ€’3 minutes

What's included

4 videos1 assignment

4 videosβ€’Total 15 minutes
  • Create an affiliate programβ€’8 minutes
  • Let customers make money with you like Udemy, Etsy, YouTube, Meetup, Redbubbleβ€’3 minutes
  • Build a customer rewards programβ€’3 minutes
  • Plight to qualityβ€’1 minute
1 assignmentβ€’Total 30 minutes
  • Course testβ€’30 minutes

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructor

Alex Genadinik
117 Coursesβ€’33,565 learners

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Frequently asked questions

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

Financial aid available,