Transform Engagement into Customers
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Transform Engagement into Customers
This course is part of Google Digital Customer Engagement Specialization
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What you'll learn
Define social media marketing and describe its purpose
Identify core pillars of social media marketing: strategy, planning and publishing, listening and engagement, analytics and reporting, advertising
Describe how social media marketing fits into the marketing funnel
Understand the difference between paid, owned, and earned social media marketing
Details to know
2 assignments
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- Learn new concepts from industry experts
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- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate
There are 3 modules in this course
In this course, you will study the importance of social media marketing in promoting a business or product. Next, youβll explore common social media platforms used in digital marketing and how to choose the best platform for a campaign. Then, youβll discover the five core pillars of social media marketing: strategy, planning and publishing, listening and engagement, analytics and reporting, and paid social media.
By the end of this course, you will be able to: - Define social media marketing and describe its purpose - Describe the benefits of social media marketing - Identify the five core pillars of social media marketing: strategy, planning and publishing, listening and engagement, analytics and reporting, and advertising -Understand the difference between paid, owned, and earned social media marketing -Describe how social media marketing fits into the marketing funnel
You will study the importance of social media marketing in promoting a business or product. Then, youβll discover the five core pillars of social media marketing: strategy, planning and publishing, listening and engagement, analytics and reporting, and paid social media.
What's included
3 videos1 plugin
3 videosβ’Total 13 minutes
- Interacting with customers onlineβ’1 minute
- The benefits of social media marketingβ’5 minutes
- The five core pillars of social media marketingβ’7 minutes
1 pluginβ’Total 30 minutes
- Identify: The core pillars of social media marketingβ’30 minutes
You'll explore the different types of social media and learn about the social media marketing funnel.
What's included
2 videos1 assignment
2 videosβ’Total 10 minutes
- Earned, owned, and paid social mediaβ’4 minutes
- The social media marketing funnel β’6 minutes
1 assignmentβ’Total 10 minutes
- Test your knowledge: Understand social media marketing β’10 minutes
You'll review everything youβve learned and take the final assessment.
What's included
1 reading1 assignment
1 readingβ’Total 10 minutes
- Wrap-upβ’10 minutes
1 assignmentβ’Total 50 minutes
- Course 2 challenge: Turn likes into leads through customer interactionβ’50 minutes
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Frequently asked questions
Digital marketing is about connecting people and brands online. Digital marketing uses social media, display advertising, email, search engines, and other online channels to attract and engage customers, encourage them to make purchases, and build customer loyalty.
E-commerce refers to the trading of goods and services over the internet. E-commerce uses online platforms to buy and sell products and services, which includes designing an online store, crafting product listings, conducting market research, fulfilling orders, and analyzing store performance.
Digital marketing and e-commerce specialists perform a variety of tasks related to advertising and selling online. Different companies define these roles in various ways, but there is often overlap between them. Some common responsibilities include planning and creating ads and other content for websites, social media, and email; optimizing content for search engines; analyzing data to gain marketing insights; managing online stores; and creating and updating product listings.
During the pandemic, hiring for digital marketing and e-commerce related jobs boomed as more businesses moved onlineβbetween February and April 2020, e-commerce grew more than it had in the previous decade. Research shows that there were 40,000+ digital marketing and e-commerce job openings in the past 12 months in the U.S., and the number of available roles is projected to grow in the coming years. The rise of automation, machine learning, and new technologies in e-commerce and digital marketing means candidates will be expected to demonstrate knowledge in the use of digital technologies, which is currently a skills gap that leaves roles unfilled. People can prepare for jobs in these fields through this new entry-level Google Career Certificate.
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