Communication in the 21st Century Workplace
Keep adding new skills with 10,000+ programs for $239 (usually $399). Save now.
Communication in the 21st Century Workplace
This course is part of Career Success Specialization
Instructor: Diane Spiegel
145,763 already enrolled
Included with
Ask Coursera
3,934 reviews
3,934 reviews
What you'll learn
Identify communication benefits across diverse work environments (in-person, virtual, hybrid).
Discuss effective techniques for communicating with a diverse workforce.
Differentiate communication preferences across five working generations.
Implement a flexing communication strategy for improved workplace team communication.
Details to know
See how employees at top companies are mastering in-demand skills
Build your subject-matter expertise
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate
There are 4 modules in this course
The modern workplace is more diverse than ever, encompassing varied generations, cultures, and work environments (remote, hybrid, in-person). This course addresses the critical need for effective communication strategies in this dynamic landscape. You will learn to identify and adapt your communication style to enhance team productivity and build stronger connections with colleagues from all backgrounds.
This course is for professionals, managers, and team members looking to improve their communication skills in diverse business settings. By the end of this course, you will be able to: 1. Identify your own communication style and its impact on others. 2. Describe methods to increase effective communication in varied contexts. 3. Discuss how changing demographics affect workplace communication. 4. Differentiate between the five working generations and their communication preferences. 5. Identify communication benefits and challenges of different work environments. 6. Discuss effective techniques for communicating with a diverse workforce. 7. Implement a flexing communication strategy to better communicate with your workplace team. To be successful in this course, a basic understanding of workplace dynamics and a desire to improve communication skills are recommended. No specific software tools are required.
Welcome to Communication in the 21st Century Workplace! In this foundational module, you'll discover your unique communication style and preferences. Understanding how you 'show up' in the workplace is the first step to becoming a more effective communicator in our rapidly changing world. We'll explore how your energy, information intake, decision-making, and pace preferences shape your interactions. Through activities and knowledge checks, you'll reflect on individual styles and identify methods to enhance your communication. Focus on self-reflection to maximize your learning.
What's included
1 video10 readings1 assignment1 discussion prompt
1 video•Total 3 minutes
- Your Communication Preferences•3 minutes
10 readings•Total 115 minutes
- Welcome to Communication in the 21st Century Workplace•5 minutes
- MBTI Style•10 minutes
- MBTI Dimensions•5 minutes
- MBTI Types•5 minutes
- MBTI and Communication Styles•10 minutes
- How Your Style “Shows Up”•10 minutes
- Impact of Preferences•10 minutes
- Workplace Communication Styles•5 minutes
- Conclusion•5 minutes
- Supplemental Resources•50 minutes
1 assignment•Total 30 minutes
- Module 1 Knowledge Check•30 minutes
1 discussion prompt•Total 60 minutes
- Activity•60 minutes
Welcome to this module! The 21st-century workplace is shaped by many factors, from technology to remote work and an increasingly diverse workforce. Here, you'll explore these communication change drivers, focusing on how changing demographics impact workplace communication. You'll learn to differentiate between working generations and identify communication benefits across various work environments. To succeed, consider how these global shifts affect your daily interactions.
What's included
1 video6 readings1 assignment1 discussion prompt
1 video•Total 4 minutes
- Managing Communication Change Drivers•4 minutes
6 readings•Total 85 minutes
- Technology: Methods of Communication•10 minutes
- Remote and Hybrid Work Environments•10 minutes
- Changing Demographics (Cultures/Languages/Practices)•15 minutes
- Five Generations at Work•15 minutes
- Conclusion•5 minutes
- Supplemental Resources•30 minutes
1 assignment•Total 30 minutes
- Module 2 Knowledge Check•30 minutes
1 discussion prompt•Total 30 minutes
- Changing Demographics•30 minutes
In this module, you'll master the art of 'flexing communication' – tailoring your messages for clarity and impact. Building on your understanding of personal styles, you'll learn to adapt to others, fostering more effective communication and collaboration within your workplace team. Through discussion and knowledge checks, you'll implement a flexing communication strategy, recognize its benefits, and recall key improvement strategies. Practice adapting your messages to see immediate results.
What's included
1 video9 readings1 assignment1 discussion prompt
1 video•Total 3 minutes
- Flexing Communication•3 minutes
9 readings•Total 70 minutes
- Landing Your Messages•5 minutes
- Use "I" Statements•5 minutes
- Understand Other Points of View•5 minutes
- Ask Thoughtful Questions•5 minutes
- Five Ongoing Questions About Your Message•5 minutes
- Benefits of Effective Flex Communication•5 minutes
- Collaboration Strategies•10 minutes
- Accommodation Without Sacrificing “You”•5 minutes
- Supplemental Resources•25 minutes
1 assignment•Total 30 minutes
- Module 3 Knowledge Check•30 minutes
1 discussion prompt•Total 30 minutes
- Flexing Communication Strategies•30 minutes
Discover the A.B.I.D.E. model, a powerful framework for clear, flexible communication and collaboration in the 21st century. This module introduces five key behaviors designed to provide ongoing support and guidance for your workplace communication. You'll discuss how specific A.B.I.D.E. elements can improve your current team's communication. In our final knowledge check, you'll name each element and articulate how this model enhances overall communication. Apply these behaviors to transform your team interactions.
What's included
1 video8 readings1 assignment1 discussion prompt
1 video•Total 4 minutes
- A.B.I.D.E. •4 minutes
8 readings•Total 85 minutes
- Introduction•5 minutes
- A - Agree on Goals and Success Outcomes•5 minutes
- B - Build Trust Through Open Communications•10 minutes
- I - Intentions: Set and Communicate Your Perspective and Purpose•15 minutes
- D - Define Roles and Reporting Relationships•10 minutes
- E - Empathy: Understand and Relate to the Feelings of Others•10 minutes
- Conclusion•5 minutes
- Supplemental Resources•25 minutes
1 assignment•Total 30 minutes
- Module 4 Knowledge Check•30 minutes
1 discussion prompt•Total 30 minutes
- Applying A.B.I.D.E.•30 minutes
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
Instructor
Offered by
Explore more from Business Essentials
- Status: Free Trial
Specialization
- Status: Free TrialU
University of California, Irvine
Course
- Status: Free TrialU
University of Colorado System
Course
- Status: Free TrialB
Board Infinity
Course
Why people choose Coursera for their career
Learner reviews
- 5 stars
69.60%
- 4 stars
20.17%
- 3 stars
6.51%
- 2 stars
2.18%
- 1 star
1.52%
Showing 3 of 3934
Reviewed on Oct 9, 2015
Good course. It will help both managers as well as direct reports to find a common interface for better communication, and more efficient business relationships.
Reviewed on Nov 19, 2020
This course is really helpful for me. It helps me understand better how important a communication in a workplace is. This course covers different scenarios that are related to communication.
Reviewed on Jan 31, 2016
The content of the course was good. Lectures were effective. I specially liked the last statement after every lecture "where ever you may be have a great time"
Frequently asked questions
Effective communication in the modern workplace involves adapting your style to diverse teams, understanding generational preferences, and leveraging digital tools for clarity. This course provides strategies to enhance your communication skills for improved collaboration and productivity.
Diversity significantly impacts communication by introducing varied perspectives, cultural norms, and preferences. This course teaches you to recognize these differences and implement inclusive communication strategies to build stronger connections across a diverse workforce.
You will gain essential communication skills such as identifying your own style, adapting to others' preferences, facilitating discussions, and implementing strategies for effective team communication in various work environments.
More questions
Financial aid available,