Crisis Management and Crisis Communication Consulting
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Crisis Management and Crisis Communication Consulting
This course is part of Crisis Management and Crisis Communication Specialization
Instructor: Burton St. John
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What you'll learn
Identify the fundamentals of issues management and how this can help leadership avoid or mitigate a crisis.
Identify the major leadership styles and how this informs leaderships' approaches to a crisis.
Identify how to best consult leadership dealing with crisis.
Details to know
3 assignments
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There are 3 modules in this course
This course provides you with tools and insights for managing a crisis from a leadership perspective. If you are a leader, or work for one, you will benefit from our examination of issues management, which looks for trends that likely signal impending organizational crisis and then devising approaches to help leadership avoid that crisis. You'll also see the dominant leadership styles in organizations and how those styles affect leaders' abilities to manage a crisis. You'll see something rarely discussed in detail: what to do if you get called into a discussion with a leader about how to manage a crisis. You'll see effective, and not so effective, approaches for advising a leader encountering a crisis. You'll hear from professionals who handle leadership and organizational crises so that you can be better positioned to advise leadership confronting a crisis. As such, this course, via structured learning activities (video lectures and quizzes), will help prepare you for the near certainty that whatever organization you work for (or want to work for) will encounter a crisis.
How can we prevent a crisis? There is a way to get ahead of a crisis. Itβs called issues management, and youβll learn the basics of it in this module.
What's included
9 videos2 readings1 assignment
9 videosβ’Total 108 minutes
- Introduction to the Courseβ’10 minutes
- What Are Issues? Why Do We Want to Identify Them?β’10 minutes
- The Steps of Issues Management β Issue Identificationβ’11 minutes
- The Steps of Issues Management β Issue Analysisβ’11 minutes
- The Steps of Issues Management β Issue Change Strategy Optionsβ’8 minutes
- The Steps of Issues Management β Evaluationβ’7 minutes
- Interview: Why Issues Management is Important - Part 1 Taylor Vogesβ’14 minutes
- Interview: Why Issues Management is Important - Part 2 Taylor Vogesβ’15 minutes
- Interview: Why Issues Management is Important - Part 3 Taylor Vogesβ’21 minutes
2 readingsβ’Total 6 minutes
- Course Updates and Accessibility Supportβ’1 minute
- Who Are Opinion Leaders?β’5 minutes
1 assignmentβ’Total 60 minutes
- Module 1: The Basics of Issues Management Quizβ’60 minutes
There are a wide range of leadership styles that managers can bring to an emerging crisis. You may be called upon to interact with management to help manage a crisis. In this module, we examine the main styles and what strengths and weaknesses they may bring to a crisis.
What's included
5 videos1 reading1 assignment
5 videosβ’Total 68 minutes
- The Major Leadership Stylesβ’13 minutes
- Leadership Approaches During a Crisisβ’12 minutes
- Interview: Leadership Styles and Crisis - Part 1 Alex Merceronβ’16 minutes
- Interview: Leadership Styles and Crisis - Part 2 Alex Merceronβ’14 minutes
- Interview: Leadership Styles and Crisis - Part 3 Alex Merceronβ’13 minutes
1 readingβ’Total 15 minutes
- YouTube Video: James E. Burke β’15 minutes
1 assignmentβ’Total 30 minutes
- Module 2: Crisis Management and Crisis Communication Consulting Quizβ’30 minutes
You may get called into discussion with leadership about how to manage a crisis. What do you do? In this module, we share with you some approaches that allow you to support leadership effectively.
What's included
7 videos1 reading1 assignment
7 videosβ’Total 89 minutes
- How to Orient Yourself as a Consultantβ’11 minutes
- What to Do When Consulting Leadership - Part 1β’10 minutes
- What to Do When Consulting Leadership - Part 2β’11 minutes
- The Power of Assumptionsβ’13 minutes
- Interview: Consulting Leadership During a Crisis - Part 1 Alex Mayhewβ’15 minutes
- Interview: Consulting Leadership During a Crisis - Part 2 Alex Mayhewβ’16 minutes
- Interview: Consulting Leadership During a Crisis - Part 3 Alex Mayhewβ’14 minutes
1 readingβ’Total 5 minutes
- Best Practices for Using Empathy in Crisis Communicationβ’5 minutes
1 assignmentβ’Total 75 minutes
- Crisis Management and Crisis Communication Consulting Summative Course Assessmentβ’75 minutes
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