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⇱ Data Collection: Online, Telephone and Face-to-face | Coursera


Data Collection: Online, Telephone and Face-to-face

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Data Collection: Online, Telephone and Face-to-face

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Gain insight into a topic and learn the fundamentals.
4.6

353 reviews

Beginner level
No prior experience required
Flexible schedule
2 weeks at 10 hours a week
Learn at your own pace
97%
Most learners liked this course

Gain insight into a topic and learn the fundamentals.
4.6

353 reviews

Beginner level
No prior experience required
Flexible schedule
2 weeks at 10 hours a week
Learn at your own pace
97%
Most learners liked this course

What you'll learn

  • Appricate and compare the pros and cons of self-administered modes and interviews

  • Explore the emerging modes and data sources such as mobile web surveys and social media data

  • Understand the key concepts about survey data collection methods

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Assessments

5 assignments

Taught in English

Build your subject-matter expertise

This course is part of the Survey Data Collection and Analytics Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
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There are 4 modules in this course

This course presents research conducted to increase our understanding of how data collection decisions affect survey errors. This is not a β€œhow–to-do-it” course on data collection, but instead reviews the literature on survey design decisions and data quality in order to sensitize learners to how alternative survey designs might impact the data obtained from those surveys.

The course reviews a range of survey data collection methods that are both interview-based (face-to-face and telephone) and self-administered (paper questionnaires that are mailed and those that are implemented online, i.e. as web surveys). Mixed mode designs are also covered as well as several hybrid modes for collecting sensitive information e.g., self-administering the sensitive questions in what is otherwise a face-to-face interview. The course also covers newer methods such as mobile web and SMS (text message) interviews, and examines alternative data sources such as social media. It concentrates on the impact these techniques have on the quality of survey data, including error from measurement, nonresponse, and coverage, and assesses the tradeoffs between these error sources when researchers choose a mode or survey design.

In this lesson, you will be introduced to some key concepts about survey data collection methods that we will rely on throughout the course. By the end of this lesson, you should be well acquainted with the major sources of survey error and how these are affected -- usually in the form of tradeoffs -- by the particular mode used to administer questions and capture responses.

What's included

12 videos5 readings1 assignment1 discussion prompt

12 videosβ€’Total 134 minutes
  • 1.1 What this course is … and is notβ€’11 minutes
  • 1.2.1 Introduction to Survey Errorsβ€’10 minutes
  • 1.2.2 Variable Error and Biasβ€’10 minutes
  • 1.2.3 Total Survey Errorβ€’8 minutes
  • 1.3.1 What do we mean by β€œmode?”‒17 minutes
  • 1.3.2 Mode Choice (by respondent)β€’13 minutes
  • 1.4.1 Mixed Mode Designβ€’8 minutes
  • 1.4.2 Concurrent Mixed Modeβ€’9 minutes
  • 1.4.3 Sequential (Follow-up) Mixed Modeβ€’12 minutes
  • 1.4.4 Interview with David Weir (U. Michigan) on Mixed Mode Designsβ€’16 minutes
  • 1.5.1 Response Ratesβ€’7 minutes
  • 1.5.2 Nonresponse Errorβ€’13 minutes
5 readingsβ€’Total 77 minutes
  • Module 1 Overviewβ€’2 minutes
  • Help us learn more about you!β€’10 minutes
  • Module 1 Required Readingsβ€’62 minutes
  • Module 1 Lecture Slidesβ€’2 minutes
  • Notice for Auditing Learners: Assignment Submissionβ€’1 minute
1 assignmentβ€’Total 30 minutes
  • Module 1: Classic Modes of Data Collectionβ€’30 minutes
1 discussion promptβ€’Total 10 minutes
  • Survey Errorβ€’10 minutes

This second lesson focuses on modes in which survey respondents self-administer questions and provide their responses directly to researchers. By the end of Lesson 2, you will understand the pros and cons of self-administered modes from the TSE perspective.

What's included

9 videos3 readings1 assignment1 discussion prompt

9 videosβ€’Total 131 minutes
  • 2.1.1 Modes (interviewer- and self-administered), CASI, ACASIβ€’11 minutes
  • 2.1.2 ACASI continuedβ€’9 minutes
  • 2.2.1 Coverageβ€’17 minutes
  • 2.2.2 Nonresponseβ€’9 minutes
  • 2.2.3 Measurementβ€’21 minutes
  • 2.3.1 Progress Indicators, Running Talliesβ€’11 minutes
  • 2.3.2 Online Definitionsβ€’6 minutes
  • 2.3.3 Speeding Interventionsβ€’11 minutes
  • 2.4 Reg Baker (MRII) about web surveys in market researchβ€’37 minutes
3 readingsβ€’Total 112 minutes
  • Module 2 Overviewβ€’2 minutes
  • Module 2 Required Readingsβ€’105 minutes
  • Module 2 Lecture Slidesβ€’5 minutes
1 assignmentβ€’Total 30 minutes
  • Quiz Twoβ€’30 minutes
1 discussion promptβ€’Total 10 minutes
  • Modesβ€’10 minutes

In this lesson, we explore the various roles interviewers take on beside asking questions and collecting answers, as well as some of the different approaches to interviewing that have been proposed and how they affect the accuracy of responses. By the end of Lesson 3, you will appreciate the benefits and costs of collecting data in interviews and will be able to contrast them with the costs and benefits of self-administration.

What's included

9 videos3 readings1 assignment1 discussion prompt

9 videosβ€’Total 173 minutes
  • 3.1.1 Interviewer Roles, Obtaining Interviewsβ€’19 minutes
  • 3.1.2 Respondent selection, Within Household Samplingβ€’14 minutes
  • 3.1.3 Proxy Respondingβ€’14 minutes
  • 3.2.1 Standardization Debate: Wording vs. Meaningβ€’12 minutes
  • 3.2.2 Different approaches to standardized interviewingβ€’14 minutes
  • 3.2.3 Personal vs. Formal Style, I-R Rapportβ€’18 minutes
  • 3.3.1 Variance: Interviewer Behaviorβ€’25 minutes
  • 3.3.2 Bias: Interviewers’ Fixed Attributesβ€’17 minutes
  • 3.4 Interview with Nora Cate Schaeffer (UW) about recruitment and interviewingβ€’40 minutes
3 readingsβ€’Total 135 minutes
  • Module 3 Overviewβ€’2 minutes
  • Module 3 Required Readingsβ€’130 minutes
  • Module 3 Lecture Slidesβ€’3 minutes
1 assignmentβ€’Total 30 minutes
  • Quiz Threeβ€’30 minutes
1 discussion promptβ€’Total 10 minutes
  • Standardization Debateβ€’10 minutes

In this lesson, we focus on some new data collection modes such as mobile web surveys and SMS text interviews, as well as alternative data sources such as sensor data, administrative data, and social media. By the end of this lesson, you will have a sense of the issues to which survey methodologists and survey researchers are devoting much of their attention these days. You will be able to weigh the pros and cons of these new methods and data sources.

What's included

12 videos5 readings2 assignments1 discussion prompt

12 videosβ€’Total 194 minutes
  • 4.1.1 New Modes, New Dataβ€’16 minutes
  • 4.1.2 Mobile Web Surveysβ€’20 minutes
  • 4.1.3 Text Message Surveysβ€’11 minutes
  • 4.1.4 Text vs. Voice Interviewsβ€’16 minutes
  • 4.2.1 Record linkage: statistical issuesβ€’12 minutes
  • 4.2.2 Record linkage: Techniquesβ€’19 minutes
  • 4.2.3 Record linkage: informed consent and ethical issuesβ€’13 minutes
  • 4.3.1 Uses of Big Data, Sensing Technology, Social Media Content as Dataβ€’18 minutes
  • 4.3.2 Social media applications: Measuring Mood and Depressionβ€’12 minutes
  • 4.3.3 Social Media and Population Estimates: Successesβ€’8 minutes
  • 4.3.4 Why does social media content align with surveys data sometimes and not other times?β€’13 minutes
  • 4.4 Interview with Aigul Mavletova (National Research University Higher School of Economics, Mosow) on mobile web surveysβ€’37 minutes
5 readingsβ€’Total 131 minutes
  • Module 4 Overviewβ€’2 minutes
  • Module 4 Required Readingsβ€’105 minutes
  • Module 4 Lecture Slidesβ€’4 minutes
  • Post-course Surveyβ€’10 minutes
  • Keep Learning with Michigan Onlineβ€’10 minutes
2 assignmentsβ€’Total 60 minutes
  • Module 4: Emerging modes, new data sourcesβ€’30 minutes
  • Final Examβ€’30 minutes
1 discussion promptβ€’Total 10 minutes
  • Social Media and Survey Methodsβ€’10 minutes

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Instructor

Instructor ratings
4.7 (42 ratings)
University of Michigan
4 Coursesβ€’50,379 learners

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Reviewed on Aug 30, 2017

The course is very informative and relevant to my professional work.

SC
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Reviewed on Oct 4, 2022

O​verall, nicely designed course with material made as interesting as it could be made. Better slides/more engaging videos could me a space for improvement.

JG
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Reviewed on Aug 13, 2016

Very nice course, with lots of insights about survey data collection and the issues related with getting right data for right inferences.

Frequently asked questions

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

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