Dealing With Angry Customers In Customer Service
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Dealing With Angry Customers In Customer Service
This course is part of Customer Service, Customer Support, Customer Experience Specialization
Instructor: Alex Genadinik
Included with
Skills you'll gain
- Customer Relationship Building
- Service Recovery
- Customer Service
- Conflict Management
- Communication Strategies
- Empathy & Emotional Intelligence
- Emotional Intelligence
- Customer Support
- Empathy
- Customer Retention
- Communication
- De-escalation Techniques
- Verbal Communication Skills
- Customer Complaint Resolution
- Customer experience improvement
Details to know
March 2026
1 assignment
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There are 3 modules in this course
This course focuses on the part of customer service and customer support during which you have to handle frustrated or angry clients.
These are some of the most difficult and emotionally situations in customer service. You will learn how to handle such scenarios on an emotional level as well as being able to de-escalate the situation with the right kind of language and behavior, and hopefully turn a frustrated customer into an appreciative and loyal one.
What's included
3 videos
3 videos•Total 7 minutes
- Introduction to the course •2 minutes
- Example of an angry customer email and common misunderstandings•2 minutes
- Setting boundaries that your customers can't cross and protecting staff•3 minutes
What's included
2 videos
2 videos•Total 10 minutes
- Dealing with angry clients and deciding when to fire clients•5 minutes
- Firing bad clients - how to say goodbye in a professional way without damage•5 minutes
What's included
2 videos1 assignment
2 videos•Total 12 minutes
- Exercise for dealing with a scenario when customers are frustrated or angry•5 minutes
- Exercise answer for how to placate an angry customer•7 minutes
1 assignment•Total 30 minutes
- Course test•30 minutes
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