Delivering Quality Work with Agility
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Delivering Quality Work with Agility
This course is part of People & Soft Skills: Essential for Professional Success Specialization
Instructor: IBM Skills Network Team
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What you'll learn
Deliver high quality work that solves a problem and reduces effort for the person or group requesting it
Apply the quality work process to all requests through clear communication and focus on clients
Take ownership of your assignments and apply the five-step method that will help you deliver quality work
Work with agility while applying the quality work process to become a trusted advisor to your clients and colleagues
Skills you'll gain
- Communication
- Quality Improvement
- Time Management
- Ability To Meet Deadlines
- Agile Methodology
- Process Development
- Professionalism
- Communication Planning
- Accountability
- Process Improvement
- Critical Thinking and Problem Solving
- Problem Solving
- Quality Assurance
- Professional Development
- Quality Management
- Decision Making
- Client Services
- Operational Efficiency
- Planning
- Plan Execution
Details to know
See how employees at top companies are mastering in-demand skills
Build your subject-matter expertise
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate
There are 2 modules in this course
When you hand in work in a professional workspace, employers expect it to be good quality work and done in a timely manner. By taking this short course you will learn about consistency and how to deliver quality work and experiences to clients.
In order to deliver good quality work you need to know how to do efficiently do research and how to deliver it. This short course will teach you exactly that, and even more skills that are essential to being able to deliver quality work. The course is designed to teach you how to do this using a five-step process. The skills that this course teaches are fundamental skills that you will need in order to be successful in your professional life. The content you learn in this course will be applicable to your everyday work-life and will be a stepping stone in your path to success. This course is part of the People and Soft Skills for Professional and Personal Success Specialization from IBM.
In this module, you’ll learn how to deliver high-quality work and add value to your organization. You’ll explore the quality work process—a structured approach designed to help you communicate clearly, focus on solving the right problems, and reduce effort. You’ll discover why agility is essential to delivering quality work and how to apply agile principles in your work. You’ll also examine the key elements of your work environment and follow a step-by-step process to plan, research, decide, and execute effectively.
What's included
23 videos22 readings2 assignments
23 videos•Total 18 minutes
- Why is it important to be agile to deliver quality work?•1 minute
- You can deliver quality work with agility•1 minute
- Let’s begin with the first topic•1 minute
- Think about it!•0 minutes
- Recap•0 minutes
- Let’s move to the second topic•1 minute
- What happens when you don’t ask questions?•1 minute
- Build a preliminary action plan•0 minutes
- Recap•1 minute
- Let’s move to the third topic•1 minute
- Make sure that you collect as much information as you can•1 minute
- Recap•0 minutes
- Let’s move to the fourth topic•2 minutes
- How much is too much?•1 minute
- Recap•1 minute
- Let’s move to the fifth topic•1 minute
- Tips to effectively execute your plan of action•2 minutes
- Recap•0 minutes
- Let’s move to the sixth topic•1 minute
- How do you know that your delivery is successful?•0 minutes
- Recap•0 minutes
- Let’s move to the seventh topic•1 minute
- Recap•0 minutes
22 readings•Total 42 minutes
- How can you apply the agility principles at work?•2 minutes
- What will you take away from this course?•1 minute
- Elements of your work landscape•3 minutes
- Try this five-step process to deliver quality work•2 minutes
- Various factors can impede your ability to understand an assignment•1 minute
- What stops you from asking questions?•2 minutes
- What are you going to do to overcome these challenges?•1 minute
- Here are a few questions that you can ask•2 minutes
- Developing a preliminary action plan•2 minutes
- Susie gets a research request from her manager•4 minutes
- What are some barriers to doing effective research?•2 minutes
- Analyze the collected information to derive meaning•2 minutes
- Sandeep receives a request•4 minutes
- How can you come up with different solutions?•0 minutes
- What challenges do you face when generating solutions?•1 minute
- Use these evaluation techniques•2 minutes
- How do you know you've done enough evaluation?•2 minutes
- Let's hear the story of Roger and his team•4 minutes
- The final test for your plan•1 minute
- Use this checklist to ensure successful delivery•2 minutes
- Delivering quality work helps not only your requestor but also you•1 minute
- Your mindset affects your approach•1 minute
2 assignments•Total 6 minutes
- Practice Quiz: Developing a preliminary action plan •3 minutes
- Practice Quiz: How should Roopam approach the request?•3 minutes
In this module you will take practice and graded quizzes to demonstrate the knowledge gained from this course.
What's included
1 reading2 assignments
1 reading•Total 2 minutes
- Congratulations and next steps.•2 minutes
2 assignments•Total 25 minutes
- Graded Quiz: Delivering Quality Work with Agility •20 minutes
- Practice Quiz: Delivering Quality Work with Agility •5 minutes
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Reviewed on Sep 15, 2024
Good to be reminded of good practice even if sometimes it seems like common sense.
Reviewed on Sep 18, 2024
Very interesting course on how to deliver quality work with agility.
Reviewed on Nov 25, 2025
Great course! It helped me improve my ability to deliver quality work, communicate clearly, and take ownership of tasks. Highly practical and easy to apply.
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