Coaching for Change: Making Agility Work
Keep adding new skills with 10,000+ programs for $239 (usually $399). Save now.
Coaching for Change: Making Agility Work
This course is part of Agile Coaching Essentials Specialization
Instructor: Scrum Alliance
Included with
Ask Coursera
Recommended experience
Recommended experience
What you'll learn
Systems coaching skills.
Team and organizational coaching.
Guiding adaptability and driving strategic alignment.
Skills you'll gain
- Organizational Leadership
- Strategic Leadership
- Organizational Change
- Business Leadership
- Leadership
- Agile Project Management
- Team Leadership
- Team Management
- Organizational Structure
- Organizational Strategy
- Organizational Effectiveness
- Cross-Functional Collaboration
- Culture Transformation
- Coaching
- Business Transformation
- Cross-Functional Team Leadership
- Leadership and Management
- Agile Methodology
- Employee Coaching
- Business Strategy
Details to know
See how employees at top companies are mastering in-demand skills
Build your subject-matter expertise
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate
There are 10 modules in this course
This course gives you access to the powerful systems-coaching tools agile leaders use to help entire organizations—and the teams within them—think, act, and grow as one aligned system. You'll explore how to define, reveal, and serve systemic patterns; how to enter complex group dynamics; how to work with roles and navigate conflict; and ultimately how to guide transformation that sticks.
Using these approaches, regardless of whether you're a coach, scrum master, project manager, or agile leader, you'll gain the ability to drive strategic alignment, boost collaboration across functions, and nurture adaptability in evolving environments. If you're already familiar with agile coaching, this course offers a broader lens to see and influence organizational patterns for deeper impact. If you're newer to systems thinking, you'll discover a structured, scenario-based path to mastering high-leverage coaching techniques. If you've ever wanted to help your organization thrive through complexity and change, this course will show you how.
What's included
1 video
1 video•Total 4 minutes
- Introduction Video•4 minutes
Episode 1: How Rubber Ducky Leveled Up A Retrospectives Podcast Special Welcome to Agile Systems Coaching! Join host Jules for Coaching for Change: Making Agility Work, a Retrospectives podcast special, as she investigates the agile transformation journey of Rubber Ducky Development, a quirky game studio. In this unique and engaging seven-episode podcast series, examine the fascinating world of agile systems coaching. You'll learn how to view your team and organization as a single, interconnected entity, and how to facilitate change at a systemic level to unlock the full potential of your agile teams. In our first episode, How Rubber Ducky Leveled Up: Defining the System, you'll discover the core principles of systems coaching and learn how to view the team and organization as one interconnected system. You'll also explore how to recognize the inherent strengths of the system and approach coaching with a focus on unlocking potential. Tune in to Retrospectives and discover how Rubber Ducky Development leveled up its game!
What's included
9 readings2 discussion prompts5 plugins
9 readings•Total 80 minutes
- Welcome to Defining the System•5 minutes
- Introduction•5 minutes
- The Systems Coaching Approach•5 minutes
- Systems Thinking•5 minutes
- The Teams and Organization as a Living System•15 minutes
- Key Differences Between Individual and System Coaching•10 minutes
- The System’s Inherent Strengths•15 minutes
- The Power of a Systems Perspective•15 minutes
- New Reading•5 minutes
2 discussion prompts•Total 20 minutes
- Discussion Prompt•10 minutes
- Discussion Prompt•10 minutes
5 plugins•Total 21 minutes
- Video: Defining the System•2 minutes
- Video: Benefits for Agile Teams•2 minutes
- Video: Coaching the Team and Organization as One•7 minutes
- Video: Coaching the "Whole"•5 minutes
- Video: The Power of a Systems Perspective•5 minutes
Episode 2: Wading In A Retrospectives Podcast Special Welcome back to the Retrospectives podcast! In episode one, Ezra and I explored systems coaching, what it means to coach a team and organization as a single entity, how to recognize the system as fully competent and not in need of fixing, and the importance of maintaining a systems perspective. Ready for more? In episode two, Ezra is back and ready to share techniques around entering a system in a neutral way, assessing the system, and aligning on coaching agreements that establish trust and collaboration within the system.
What's included
7 readings3 discussion prompts6 plugins
7 readings•Total 55 minutes
- Welcome to Entering the System•5 minutes
- New Reading•5 minutes
- Uncovering True Needs•15 minutes
- Show Notes•5 minutes
- Techniques to Assess a System•5 minutes
- Show Notes - Techniques to Assess a System•5 minutes
- The Power of Coaching Agreements•15 minutes
3 discussion prompts•Total 30 minutes
- Discussion Prompt•10 minutes
- New Discussion Prompt•10 minutes
- Discussion Prompt•10 minutes
6 plugins•Total 25 minutes
- Video: Entering the System in a Neutral Way•5 minutes
- Video: Entering the System in a Neutral Way - Continued•2 minutes
- Video: What to Be Mindful of When Entering the System•5 minutes
- Video: Specifics to Observe•5 minutes
- Video: Document Review•3 minutes
- Video: Essential Qualities When Assessing a System•5 minutes
Episode 3: The Great Duck Reveal A Retrospectives Podcast Special Welcome back to Coaching for Change: Making Agility Work, a Retrospectives podcast special! Ezra, from Rubber Ducky Development, is back with us today for another insightful discussion. In this episode, we’ll focus on how Ezra was able to Reveal the System to Itself, using a variety of agile tools and techniques to bring success to Rubber Ducky’s teams, team of teams, and the organization as a whole.
What's included
9 readings3 discussion prompts8 plugins
9 readings•Total 77 minutes
- Welcome to Revealing the System to Itself•5 minutes
- Podcast Guests for Revealing the System to Itself•5 minutes
- System Spotlight•10 minutes
- The Value of Diverse Perspectives•10 minutes
- Benefits of System Voices•10 minutes
- System Coaching Techniques•10 minutes
- Visualization Tools for Discovery•7 minutes
- Power Differentials•15 minutes
- Key Points - System Power Dynamics•5 minutes
3 discussion prompts•Total 30 minutes
- Discussion Prompt•10 minutes
- Discussion Prompt•10 minutes
- Discussion Prompt•10 minutes
8 plugins•Total 32 minutes
- Video: System Spotlight•2 minutes
- Video: System Spotlight - Continued•2 minutes
- Video: System Voices•5 minutes
- Video: System Voices - Continued•2 minutes
- Video: System Coaching Techniques•3 minutes
- Video: Power in Questions•3 minutes
- Video: System Power Dynamics•2 minutes
- Video: System Power Dynamics - Continued•13 minutes
Episode 4: Stop, Duck, and Role A Retrospectives Podcast Special Welcome back to Retrospectives, the podcast where we explore the fascinating world of agile coaching! In Episode 4: Stop, Duck, and Role, we wade into how agile systems coaches help teams uncover the formal and informal roles that keep an organization moving forward. We’ll also dive into role fatigue—when essential roles get overworked—and share strategies for using these role revelations to keep feathers unruffled during periods of change! Our guests today are Monty and Rowan, two talented individuals from the Rubber Ducky Development team, who will share their personal experiences navigating the challenges and triumphs of working with roles in a dynamic agile environment. Get ready to unlock the secrets of effective role management and learn how to empower individuals and teams to truly “get their ducks in a row” on their agile journey!
What's included
6 readings3 discussion prompts5 plugins
6 readings•Total 50 minutes
- Welcome to Working with Roles•5 minutes
- New Reading•5 minutes
- Get Your Ducks in a Role•10 minutes
- Tips for Identifying Roles•10 minutes
- When Things Fly South: Role Fatigue•10 minutes
- Anatomy of the Change Curve•10 minutes
3 discussion prompts•Total 30 minutes
- Discussion Prompt•10 minutes
- Discussion Prompt•10 minutes
- Discussion Prompt•10 minutes
5 plugins•Total 60 minutes
- Video: Get Your Ducks in a Role•5 minutes
- Video: Weary Wings: Navigating Role Fatigue•5 minutes
- Video: Weary Wings: Navigating Role Fatigue - Continued•2 minutes
- Video: The Winds of Change•35 minutes
- Video: Conclusion - The Winds of Change•13 minutes
Episode 5: Ruffled Feathers A Retrospectives Podcast Special Welcome back to the Retrospectives podcast, where we explore hot topics related to agile coaching. In Episode 5: Ruffled Feathers, we’ll be talking about how to address conflict in the system, when different individuals, teams, and departments have different perspectives, needs, and priorities. Ezra is back with us, along with several people from Rubber Ducky, to share their stories about how they thrived by addressing both healthy and unhealthy conflict. Ezra will share how he coached the system to navigate the conflict, techniques for doing this, and strategies for addressing resistance.
What's included
7 readings4 discussion prompts6 plugins
7 readings•Total 49 minutes
- Welcome to Navigating Conflict•5 minutes
- Podcast Guests in "Navigating Conflict"•5 minutes
- Healthy and Unhealthy Conflict•10 minutes
- The Coach’s Role in Helping the System Navigate Conflict•10 minutes
- Conflict Resolution Models•7 minutes
- Addressing Concerns and Building Support•7 minutes
- Key Points: Strategies to Address Resistance in the System•5 minutes
4 discussion prompts•Total 40 minutes
- Discussion Prompt•10 minutes
- Discussion Prompt•10 minutes
- Discussion Prompt•10 minutes
- Discussion Prompt•10 minutes
6 plugins•Total 28 minutes
- Video: What is Conflict? •5 minutes
- Video: The Coach’s Role in Helping the System Navigate Conflict•5 minutes
- Video: The Coach as a Safe Space Creator•5 minutes
- Video: Techniques for Navigating Conflict in a System•5 minutes
- Video: Strategies to Address Resistance in the System•5 minutes
- Video: Conclusion - Strategies to Address Resistance in the System•3 minutes
Episode 6: Migration Mentality A Retrospectives Podcast Special Welcome back to the Retrospectives podcast! We’ve covered quite a bit already on this show about Rubber Ducky’s experience with Coaching for Change: Making Agility Work. Today, we have several members of Rubber Ducky’s leadership team to share how Ezra supported them in making that mental shift to Serving the System. Our panel members came to realize that they could take ownership over system processes and work together to drive change at Rubber Ducky. That’s quite an accomplishment, and as we know, it served them well.
What's included
8 readings4 discussion prompts4 plugins
8 readings•Total 65 minutes
- Welcome•5 minutes
- New Reading•5 minutes
- What it Means to Serve the System•10 minutes
- Voice of the Customer Council•10 minutes
- Systems Coaching for a Sustainable Pace•10 minutes
- A Sustainable Pace for the System•10 minutes
- Systems Coaching to Hear all Voices•10 minutes
- Key Points - Systems Coaching to Hear all Voices•5 minutes
4 discussion prompts•Total 40 minutes
- Discussion Prompt•10 minutes
- Discussion Prompt•10 minutes
- Discussion Prompt•10 minutes
- Discussion Prompt•10 minutes
4 plugins•Total 20 minutes
- Video: Change of Mindset to Serve the System•5 minutes
- Video: Systems Coaching for a •5 minutes
- Video: Systems Coaching for a Sustainable Pace•5 minutes
- Video: Systems Coaching to Hear all Voices•5 minutes
Episode 7: What Makes Rubber Duck Float? A Retrospectives Podcast Special Welcome back to Coaching for Change: Making Agility Work a Retrospectives podcast special! Alex, CEO of Rubber Ducky Development, and Ezra, an agile coach, are back with us today to wrap up our series. In this episode, our focus is on you, our listeners. We’ll discuss how you can assess your own organization and consider your progress. So grab a pen and your coffee and join us!
What's included
9 readings2 discussion prompts4 plugins
9 readings•Total 48 minutes
- Welcome to Implementing Systems Coaching•5 minutes
- Podcast Guests in Implementing Systems Coaching•5 minutes
- Revealing the System to Itself - Where Do You Stand?•7 minutes
- Revealing the System to Itself - Continued•5 minutes
- Revealing the System to Itself: Digging Deeper•10 minutes
- A Message From Our Sponsor, Scrum Alliance•2 minutes
- How Do You Continue?•5 minutes
- Continuing the Conversation•7 minutes
- Conclusion•2 minutes
2 discussion prompts•Total 20 minutes
- Discussion Prompt•10 minutes
- Discussion Prompt•10 minutes
4 plugins•Total 17 minutes
- Video: Revealing the System to Itself - Where Do You Stand?•5 minutes
- Video: Revealing the System to Itself - Continued•5 minutes
- Video: How Do You Continue? •5 minutes
- Video: Continuing the Conversation•2 minutes
What's included
1 assignment
1 assignment•Total 30 minutes
- Coaching for Change: Making Agility Work Assessment•30 minutes
What's included
1 video
1 video•Total 4 minutes
- Outro Video•4 minutes
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
Instructor
Offered by
Explore more from Leadership and Management
- Status: Free TrialS
Scrum Alliance
Course
- Status: Free TrialS
Scrum Alliance
Course
- Status: Free TrialS
Scrum Alliance
Course
- Status: Free TrialS
Scrum Alliance
Course
Why people choose Coursera for their career
Frequently asked questions
You'll gain a clear understanding of what systems coaching is, why it's valuable, and the key principles that guide it. You'll also learn practical skills such as evaluating roles within a system, recognizing power dynamics, guiding constructive conflict resolution, and more.
To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.
More questions
Financial aid available,
