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Coaching for Change: Making Agility Work

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Coaching for Change: Making Agility Work

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Gain insight into a topic and learn the fundamentals.
Beginner level

Recommended experience

2 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

Gain insight into a topic and learn the fundamentals.
Beginner level

Recommended experience

2 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

Build your subject-matter expertise

This course is part of the Agile Coaching Essentials Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate

There are 10 modules in this course

This course gives you access to the powerful systems-coaching tools agile leaders use to help entire organizations—and the teams within them—think, act, and grow as one aligned system. You'll explore how to define, reveal, and serve systemic patterns; how to enter complex group dynamics; how to work with roles and navigate conflict; and ultimately how to guide transformation that sticks.

Using these approaches, regardless of whether you're a coach, scrum master, project manager, or agile leader, you'll gain the ability to drive strategic alignment, boost collaboration across functions, and nurture adaptability in evolving environments. If you're already familiar with agile coaching, this course offers a broader lens to see and influence organizational patterns for deeper impact. If you're newer to systems thinking, you'll discover a structured, scenario-based path to mastering high-leverage coaching techniques. If you've ever wanted to help your organization thrive through complexity and change, this course will show you how.

What's included

1 video

1 videoTotal 4 minutes
  • Introduction Video4 minutes

Episode 1: How Rubber Ducky Leveled Up A Retrospectives Podcast Special Welcome to Agile Systems Coaching! Join host Jules for Coaching for Change: Making Agility Work, a Retrospectives podcast special, as she investigates the agile transformation journey of Rubber Ducky Development, a quirky game studio. In this unique and engaging seven-episode podcast series, examine the fascinating world of agile systems coaching. You'll learn how to view your team and organization as a single, interconnected entity, and how to facilitate change at a systemic level to unlock the full potential of your agile teams. In our first episode, How Rubber Ducky Leveled Up: Defining the System, you'll discover the core principles of systems coaching and learn how to view the team and organization as one interconnected system. You'll also explore how to recognize the inherent strengths of the system and approach coaching with a focus on unlocking potential. Tune in to Retrospectives and discover how Rubber Ducky Development leveled up its game!

What's included

9 readings2 discussion prompts5 plugins

9 readingsTotal 80 minutes
  • Welcome to Defining the System5 minutes
  • Introduction5 minutes
  • The Systems Coaching Approach5 minutes
  • Systems Thinking5 minutes
  • The Teams and Organization as a Living System15 minutes
  • Key Differences Between Individual and System Coaching10 minutes
  • The System’s Inherent Strengths15 minutes
  • The Power of a Systems Perspective15 minutes
  • New Reading5 minutes
2 discussion promptsTotal 20 minutes
  • Discussion Prompt10 minutes
  • Discussion Prompt10 minutes
5 pluginsTotal 21 minutes
  • Video: Defining the System2 minutes
  • Video: Benefits for Agile Teams2 minutes
  • Video: Coaching the Team and Organization as One7 minutes
  • Video: Coaching the "Whole"5 minutes
  • Video: The Power of a Systems Perspective5 minutes

Episode 2: Wading In A Retrospectives Podcast Special Welcome back to the Retrospectives podcast! In episode one, Ezra and I explored systems coaching, what it means to coach a team and organization as a single entity, how to recognize the system as fully competent and not in need of fixing, and the importance of maintaining a systems perspective. Ready for more? In episode two, Ezra is back and ready to share techniques around entering a system in a neutral way, assessing the system, and aligning on coaching agreements that establish trust and collaboration within the system.

What's included

7 readings3 discussion prompts6 plugins

7 readingsTotal 55 minutes
  • Welcome to Entering the System5 minutes
  • New Reading5 minutes
  • Uncovering True Needs15 minutes
  • Show Notes5 minutes
  • Techniques to Assess a System5 minutes
  • Show Notes - Techniques to Assess a System5 minutes
  • The Power of Coaching Agreements15 minutes
3 discussion promptsTotal 30 minutes
  • Discussion Prompt10 minutes
  • New Discussion Prompt10 minutes
  • Discussion Prompt10 minutes
6 pluginsTotal 25 minutes
  • Video: Entering the System in a Neutral Way5 minutes
  • Video: Entering the System in a Neutral Way - Continued2 minutes
  • Video: What to Be Mindful of When Entering the System5 minutes
  • Video: Specifics to Observe5 minutes
  • Video: Document Review3 minutes
  • Video: Essential Qualities When Assessing a System5 minutes

Episode 3: The Great Duck Reveal A Retrospectives Podcast Special Welcome back to Coaching for Change: Making Agility Work, a Retrospectives podcast special! Ezra, from Rubber Ducky Development, is back with us today for another insightful discussion. In this episode, we’ll focus on how Ezra was able to Reveal the System to Itself, using a variety of agile tools and techniques to bring success to Rubber Ducky’s teams, team of teams, and the organization as a whole.

What's included

9 readings3 discussion prompts8 plugins

9 readingsTotal 77 minutes
  • Welcome to Revealing the System to Itself5 minutes
  • Podcast Guests for Revealing the System to Itself5 minutes
  • System Spotlight10 minutes
  • The Value of Diverse Perspectives10 minutes
  • Benefits of System Voices10 minutes
  • System Coaching Techniques10 minutes
  • Visualization Tools for Discovery7 minutes
  • Power Differentials15 minutes
  • Key Points - System Power Dynamics5 minutes
3 discussion promptsTotal 30 minutes
  • Discussion Prompt10 minutes
  • Discussion Prompt10 minutes
  • Discussion Prompt10 minutes
8 pluginsTotal 32 minutes
  • Video: System Spotlight2 minutes
  • Video: System Spotlight - Continued2 minutes
  • Video: System Voices5 minutes
  • Video: System Voices - Continued2 minutes
  • Video: System Coaching Techniques3 minutes
  • Video: Power in Questions3 minutes
  • Video: System Power Dynamics2 minutes
  • Video: System Power Dynamics - Continued13 minutes

Episode 4: Stop, Duck, and Role A Retrospectives Podcast Special Welcome back to Retrospectives, the podcast where we explore the fascinating world of agile coaching! In Episode 4: Stop, Duck, and Role, we wade into how agile systems coaches help teams uncover the formal and informal roles that keep an organization moving forward. We’ll also dive into role fatigue—when essential roles get overworked—and share strategies for using these role revelations to keep feathers unruffled during periods of change! Our guests today are Monty and Rowan, two talented individuals from the Rubber Ducky Development team, who will share their personal experiences navigating the challenges and triumphs of working with roles in a dynamic agile environment. Get ready to unlock the secrets of effective role management and learn how to empower individuals and teams to truly “get their ducks in a row” on their agile journey!

What's included

6 readings3 discussion prompts5 plugins

6 readingsTotal 50 minutes
  • Welcome to Working with Roles5 minutes
  • New Reading5 minutes
  • Get Your Ducks in a Role10 minutes
  • Tips for Identifying Roles10 minutes
  • When Things Fly South: Role Fatigue10 minutes
  • Anatomy of the Change Curve10 minutes
3 discussion promptsTotal 30 minutes
  • Discussion Prompt10 minutes
  • Discussion Prompt10 minutes
  • Discussion Prompt10 minutes
5 pluginsTotal 60 minutes
  • Video: Get Your Ducks in a Role5 minutes
  • Video: Weary Wings: Navigating Role Fatigue5 minutes
  • Video: Weary Wings: Navigating Role Fatigue - Continued2 minutes
  • Video: The Winds of Change35 minutes
  • Video: Conclusion - The Winds of Change13 minutes

Episode 5: Ruffled Feathers A Retrospectives Podcast Special Welcome back to the Retrospectives podcast, where we explore hot topics related to agile coaching. In Episode 5: Ruffled Feathers, we’ll be talking about how to address conflict in the system, when different individuals, teams, and departments have different perspectives, needs, and priorities. Ezra is back with us, along with several people from Rubber Ducky, to share their stories about how they thrived by addressing both healthy and unhealthy conflict. Ezra will share how he coached the system to navigate the conflict, techniques for doing this, and strategies for addressing resistance.

What's included

7 readings4 discussion prompts6 plugins

7 readingsTotal 49 minutes
  • Welcome to Navigating Conflict5 minutes
  • Podcast Guests in "Navigating Conflict"5 minutes
  • Healthy and Unhealthy Conflict10 minutes
  • The Coach’s Role in Helping the System Navigate Conflict10 minutes
  • Conflict Resolution Models7 minutes
  • Addressing Concerns and Building Support7 minutes
  • Key Points: Strategies to Address Resistance in the System5 minutes
4 discussion promptsTotal 40 minutes
  • Discussion Prompt10 minutes
  • Discussion Prompt10 minutes
  • Discussion Prompt10 minutes
  • Discussion Prompt10 minutes
6 pluginsTotal 28 minutes
  • Video: What is Conflict? 5 minutes
  • Video: The Coach’s Role in Helping the System Navigate Conflict5 minutes
  • Video: The Coach as a Safe Space Creator5 minutes
  • Video: Techniques for Navigating Conflict in a System5 minutes
  • Video: Strategies to Address Resistance in the System5 minutes
  • Video: Conclusion - Strategies to Address Resistance in the System3 minutes

Episode 6: Migration Mentality A Retrospectives Podcast Special Welcome back to the Retrospectives podcast! We’ve covered quite a bit already on this show about Rubber Ducky’s experience with Coaching for Change: Making Agility Work. Today, we have several members of Rubber Ducky’s leadership team to share how Ezra supported them in making that mental shift to Serving the System. Our panel members came to realize that they could take ownership over system processes and work together to drive change at Rubber Ducky. That’s quite an accomplishment, and as we know, it served them well.

What's included

8 readings4 discussion prompts4 plugins

8 readingsTotal 65 minutes
  • Welcome5 minutes
  • New Reading5 minutes
  • What it Means to Serve the System10 minutes
  • Voice of the Customer Council10 minutes
  • Systems Coaching for a Sustainable Pace10 minutes
  • A Sustainable Pace for the System10 minutes
  • Systems Coaching to Hear all Voices10 minutes
  • Key Points - Systems Coaching to Hear all Voices5 minutes
4 discussion promptsTotal 40 minutes
  • Discussion Prompt10 minutes
  • Discussion Prompt10 minutes
  • Discussion Prompt10 minutes
  • Discussion Prompt10 minutes
4 pluginsTotal 20 minutes
  • Video: Change of Mindset to Serve the System5 minutes
  • Video: Systems Coaching for a 5 minutes
  • Video: Systems Coaching for a Sustainable Pace5 minutes
  • Video: Systems Coaching to Hear all Voices5 minutes

Episode 7: What Makes Rubber Duck Float? A Retrospectives Podcast Special Welcome back to Coaching for Change: Making Agility Work a Retrospectives podcast special! Alex, CEO of Rubber Ducky Development, and Ezra, an agile coach, are back with us today to wrap up our series. In this episode, our focus is on you, our listeners. We’ll discuss how you can assess your own organization and consider your progress. So grab a pen and your coffee and join us!

What's included

9 readings2 discussion prompts4 plugins

9 readingsTotal 48 minutes
  • Welcome to Implementing Systems Coaching5 minutes
  • Podcast Guests in Implementing Systems Coaching5 minutes
  • Revealing the System to Itself - Where Do You Stand?7 minutes
  • Revealing the System to Itself - Continued5 minutes
  • Revealing the System to Itself: Digging Deeper10 minutes
  • A Message From Our Sponsor, Scrum Alliance2 minutes
  • How Do You Continue?5 minutes
  • Continuing the Conversation7 minutes
  • Conclusion2 minutes
2 discussion promptsTotal 20 minutes
  • Discussion Prompt10 minutes
  • Discussion Prompt10 minutes
4 pluginsTotal 17 minutes
  • Video: Revealing the System to Itself - Where Do You Stand?5 minutes
  • Video: Revealing the System to Itself - Continued5 minutes
  • Video: How Do You Continue? 5 minutes
  • Video: Continuing the Conversation2 minutes

What's included

1 assignment

1 assignmentTotal 30 minutes
  • Coaching for Change: Making Agility Work Assessment30 minutes

What's included

1 video

1 videoTotal 4 minutes
  • Outro Video4 minutes

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Frequently asked questions

You'll gain a clear understanding of what systems coaching is, why it's valuable, and the key principles that guide it. You'll also learn practical skills such as evaluating roles within a system, recognizing power dynamics, guiding constructive conflict resolution, and more.

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

Financial aid available,