Effective Stakeholder Collaboration for Scrum Teams™
Keep adding new skills with 10,000+ programs for $239 (usually $399). Save now.
Effective Stakeholder Collaboration for Scrum Teams™
This course is part of Professional Scrum Product Ownership Specialization
Instructors: Glaudia Califano
Included with
Ask Coursera
Recommended experience
Recommended experience
What you'll learn
Move beyond the mechanics of frameworks into the art of stakeholder collaboration
Adapt stakeholder collaboration strategies for different stakeholders, situations and levels of complexity
Align stakeholders around priorities and trade-offs when managing conflict and challenging dynamics
Skills you'll gain
- Stakeholder Management
- Agile Product Development
- Negotiation
- Customer Insights
- Agile Methodology
- Product Management
- Stakeholder Communications
- Stakeholder Analysis
- Adaptability
- Active Listening
- Rapport Building
- Collaboration
- Journey Mapping
- Stakeholder Engagement
- Empathy & Emotional Intelligence
- Value Propositions
- Scrum (Software Development)
- Conflict Management
- Communication Strategies
- Business Planning
Details to know
May 2026
6 assignments
See how employees at top companies are mastering in-demand skills
Build your subject-matter expertise
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate
There are 5 modules in this course
Created by Professional Scrum Trainers Glaudia Califano & David Spinks, and Endorsed by Scrum.org, the self-paced Effective Stakeholder Collaboration for Scrum Teams interactive course is designed for Scrum Masters, Product Owners, Developers, and anyone looking to strengthen how they work with stakeholders. This course goes beyond the mechanics of Scrum to focus on the human-centered skills, mindsets, and techniques needed to build trust, alignment, and shared ownership with stakeholders.
Through an optimized mix of reading, videos, quizzes, and interactive activities grounded in real-world scenarios, you will learn how to identify and engage the right stakeholders, build empathy, and navigate conflict, with Scrum as the engine driving collaboration and value delivery. This course equips you to move beyond theory into the art of stakeholder collaboration, delivering value not only through your Scrum Team but through the partnerships you build across and beyond your organization. It is a highly practical step for anyone looking to take their collaboration skills to the next level.
In this module, we will define stakeholders in Scrum, explore their various roles, and examine why close collaboration is vital for success. Finally, we will cover practical techniques for discovering and categorizing stakeholders so you can engage with them effectively.
What's included
11 readings2 assignments
11 readings•Total 57 minutes
- Case Study Introduction (Reading and Video)•3 minutes
- Defining Stakeholders in Scrum•3 minutes
- Case Study: First Sprint Review•10 minutes
- Importance of Stakeholder Contribution and Collaboration•5 minutes
- A Collective Responsibility•1 minute
- Different Stakeholders Have Different Needs•4 minutes
- Stakeholder Mapping (Reading and Video)•6 minutes
- Categorizing Stakeholders with a Stakeholder Map•7 minutes
- Stakeholder Mapping in Complex Product Development•5 minutes
- Reflective Questions•10 minutes
- Final Thoughts and Resources•3 minutes
2 assignments•Total 30 minutes
- Knowledge Check: Stakeholders in Scrum•10 minutes
- Module 1 Checkpoint•20 minutes
This module explores how misalignment between the Scrum Team and stakeholders can affect outcomes, and why establishing alignment at the start of an initiative helps set Scrum Teams up for success.
What's included
11 readings1 assignment
11 readings•Total 54 minutes
- The Benefits of Early Alignment•10 minutes
- Creating Early Alignment Through the Product Vision (Reading and Video)•7 minutes
- Product Visioning with Press Release•3 minutes
- Product Visioning with Product Box•5 minutes
- Product Visioning with Elevator Pitch•3 minutes
- Refocusing and Managing Trade-offs•5 minutes
- Trade-off Sliders Help Create Alignment (Reading and Video)•2 minutes
- Setting the Product Goal for Focus•2 minutes
- Product Backlog Ordering Techniques•4 minutes
- Reflective Questions•10 minutes
- Final Thoughts and Resources•3 minutes
1 assignment•Total 15 minutes
- Module 2 Checkpoint•15 minutes
In this module, we will delve into empathy and what distinguishes it from sympathy. We will learn why empathy is key to collaborating effectively with stakeholders, and look at some examples of responding with empathy. Finally, we will explore how empathy can build strong stakeholder relationships.
What's included
10 readings1 assignment
10 readings•Total 65 minutes
- Empathy is Essential•10 minutes
- Building Empathy with an Empathy Map•5 minutes
- Building Empathy in Action (Reading and Video)•5 minutes
- Engaging Empathetically Exercise•5 minutes
- Active Listening: A Core Skill for Building Empathy (Reading and Video) •7 minutes
- Building Strong Stakeholder Relationships: Self-Reflection Exercise•5 minutes
- Human Needs and Conflict•10 minutes
- Why Understanding Human Needs Matters•5 minutes
- Reflective Questions•10 minutes
- Final Thoughts and Resources•3 minutes
1 assignment•Total 15 minutes
- Module 3 Checkpoint•15 minutes
In this module, we discuss how different stakeholders may require unique collaboration and communication approaches tailored to their needs and personality. We delve into approaches for understanding each stakeholder and adapting collaboration accordingly.
What's included
11 readings1 assignment
11 readings•Total 61 minutes
- Behavior Profiles and Collaboration Strategies Exercise•10 minutes
- Different Strategies for Different Stakeholders•4 minutes
- Examples of Tailored Communication and Collaboration Strategies•4 minutes
- Conflict in Complex Product Development•1 minute
- The TKI: Understand Conflict Modes to Help You Negotiate•5 minutes
- Adapting to the Situation Exercise •5 minutes
- Flexing Your Approach for Effective Collaboration•6 minutes
- Collaborating Toward Value (Reading and Video)•8 minutes
- BATNA: Best Alternative to a Negotiated Agreement•5 minutes
- Reflective Questions•10 minutes
- Final Thoughts and Resources•3 minutes
1 assignment•Total 15 minutes
- Module 4 Checkpoint•15 minutes
In this final module of the course, we will explore how the Scrum framework fosters effective stakeholder collaboration. We will look at how the elements and rules of Scrum promote transparency, enable inspection and adaptation, and support continuous collaboration with stakeholders.
What's included
9 readings1 assignment
9 readings•Total 43 minutes
- Refinement Example to Highlight Collaboration•5 minutes
- Sprint Planning Example to Highlight Collaboration •5 minutes
- Ongoing Sprint Activities Example to Highlight Collaboration•5 minutes
- Sprint Review Example to Highlight Collaboration•5 minutes
- Sprint Retrospective Example to Highlight Collaboration•3 minutes
- Techniques to Keep Stakeholders Satisfied•6 minutes
- Reflective Questions•10 minutes
- Final Thoughts and Resources•3 minutes
- Moving Forward•1 minute
1 assignment•Total 15 minutes
- Module 5 Checkpoint•15 minutes
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
Instructors
Explore more from Leadership and Management
Course
Course
Why people choose Coursera for their career
Frequently asked questions
To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.
More questions
Financial aid available,