Operations Management
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Operations Management
This course is part of Supply Chain & Operations Specialization
Instructor: Henrique Luiz Correa
3,427 already enrolled
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Skills you'll gain
- Continuous Improvement Process
- Revenue Management
- Service Level
- Process Analysis
- Process Optimization
- Business Operations
- Service Management
- Lean Manufacturing
- Organizational Strategy
- Operations
- Performance Improvement
- Lean Methodologies
- Quality Improvement
- Operations Management
- Operational Efficiency
- Operational Excellence
- Quality Management
- Lean Six Sigma
- Process Improvement and Optimization
- Process Improvement
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There are 5 modules in this course
Participants will learn to optimize operations, enhance productivity, and address real-world challenges through strategic planning and effective implementation. The curriculum combines theoretical knowledge with practical applications to equip learners with the skills needed for successful operations management in various industries.
Little’s law allows for the quick calculation of throughput times, throughput rates and inventories in operations, the system’s approach allows for the structuring of process analysis
What's included
5 videos5 readings5 assignments
5 videos•Total 46 minutes
- What is operations management?•4 minutes
- ASM, mass production •10 minutes
- Evolution of the scope of operations•11 minutes
- Convergence i4.0, servitization and sustainability•12 minutes
- Process management•9 minutes
5 readings•Total 190 minutes
- Syllabus•10 minutes
- Introduction and historical evolution of production and operations management•20 minutes
- Introduction and historical evolution of production and operations management•40 minutes
- Industry 4.0 & the “convergence” •60 minutes
- Product design and process selection•60 minutes
5 assignments•Total 60 minutes
- Quiz Lesson 1•10 minutes
- Quiz Lesson 2•10 minutes
- Quiz Lesson 3•10 minutes
- Quiz - Lesson 4•10 minutes
- Graded Quiz - Week 1•20 minutes
The trade-off analysis framework helps operations to keep focused, the importance performance matrix allows for the establishment of strategic priorities in operations, the content analysis (objectives x decision areas) allows for defining priorities of operations decisions aligned with the operations strategy
What's included
5 videos4 readings5 assignments
5 videos•Total 33 minutes
- Why operations strategy•5 minutes
- Order winners and qualifiers•6 minutes
- Trade-offs, static and dynamic•6 minutes
- Importance x performance matrix•10 minutes
- Operations decision areas•7 minutes
4 readings•Total 85 minutes
- Production and operations strategy•20 minutes
- Production and operations strategy•30 minutes
- Production and operations strategy•15 minutes
- Production and operations strategy•20 minutes
5 assignments•Total 60 minutes
- Quiz - Lesson 1•10 minutes
- Quiz - Lesson 2•10 minutes
- Quiz - Lesson 3•10 minutes
- Quiz Lesson 4•10 minutes
- Graded Quiz - Week 2•20 minutes
Value prism helps design and manage resources in service operations; Queuing theory helps design service systems; Revenue management helps define pricing and capacity allocation decisions in services; the 5-gap model allows for identifying the root causes of service problems
What's included
6 videos4 readings4 assignments
6 videos•Total 36 minutes
- The traditional way: PIHI•8 minutes
- A new way: the value prism I•6 minutes
- A new way: the value prism II•4 minutes
- Queueing theory•5 minutes
- Revenue management•4 minutes
- The 5-gap model•8 minutes
4 readings•Total 230 minutes
- An operations management view of the services and goods offering mix•60 minutes
- An operations management view of the services and goods offering mix•60 minutes
- Capacity and queues in operations•60 minutes
- Service quality management•50 minutes
4 assignments•Total 60 minutes
- Quiz - Lesson 1•15 minutes
- Quiz - Lesson 2•15 minutes
- Quiz - Lesson 3•15 minutes
- Quiz - Lesson 4•15 minutes
The principles of the Theory of Constraints allows for the identification and management of bottlenecks in operations systems; the ToC continuous improvement process allows for the ToC to be continually applied for operations improvement
What's included
6 videos4 readings5 assignments
6 videos•Total 47 minutes
- How much money can you make?•7 minutes
- How much money can you make? Solution•12 minutes
- The objectives of Theory of Constraints •2 minutes
- Principles I•15 minutes
- Principles 2•5 minutes
- The ToC improvement and use of ToC in services•7 minutes
4 readings•Total 75 minutes
- Theory of constraints in operations•10 minutes
- Theory of constraints in operations•15 minutes
- Theory of constraints in operations•30 minutes
- Theory of constraints in operations•20 minutes
5 assignments•Total 61 minutes
- Quiz - Lesson 1•10 minutes
- Quiz - Lesson 2•10 minutes
- Quiz - Lesson 3•10 minutes
- Quiz - Lesson 4•10 minutes
- Graded Quiz - Week 4•21 minutes
Process analysis concepts and tools, Quality management concepts and tools.
What's included
5 videos4 readings4 assignments
5 videos•Total 99 minutes
- Process analysis - introduction•6 minutes
- Process analysis - tools•6 minutes
- Quality management - Introduction•7 minutes
- Quality management - tools•5 minutes
- Recording of Live Session - Operations Management on 22-07-11 20:17:14 [15:31]•76 minutes
4 readings•Total 125 minutes
- Process Analysis•50 minutes
- Process Analysis•15 minutes
- Managing Quality•30 minutes
- Managing Quality•30 minutes
4 assignments•Total 60 minutes
- Quiz - Lesson 1•15 minutes
- New Quiz•15 minutes
- Quiz - Lesson 3•15 minutes
- Quiz - Lesson 4•15 minutes
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Reviewed on Feb 3, 2026
Its was such an amazing course Learned alot of things.
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